What else can we do
to help you?

Contact for consumers

Trusted Shops GmbH is not a shop, but rather a service provider which checks online retailers and awards the Trusted Shops Trustmark to shops that comply the desired criteria. Should you have any questions about a product or an order placed in an online shop, please first contact the shop which sells the product. You can find the contact addresses in the overview of certified shops.

Have you taken out Buyer Protection?

Check the status of your guarantee and give feedback in case of guarantee. After login, you can also rate the shops from whom you have ordered!

Your guarantees


If you have any problems with a shop, please use our problem solver to find out if this particular shop is a member of Trusted Shops. There we also offer help on the most effective way to proceed, including contact options.

Contact for online retailers

Trusted Shops certifies online shops by checking a set of criteria from a code of conduct and performance indicators of shops that carry the European Trustmark. With the combination of Trusted Shop's money-back guarantee and the Customer reviews system, you are able to order online with confidence.

Interested parties

Are you interested in the advantages of Trusted Shops? We will gladly offer you advice on all matters.

Product enquiry


Please log in with your user data. After logging on you can find further contact details as well as options for managing your customers’ Buyer Protection guarantees.


Founded in 1999, the Cologne based company is Europe’s market leader for the accreditation of online shops. Trusted Shops checks retailers against a catalogue of over 60 individual criteria such as creditworthiness, price transparency, customer service and data protection and then grants its coveted seal of approval. Furthermore, Trusted Shops offers the consumer a unique money-back guarantee for all purchases made online in the member shops.

Press contact


In order to be able to offer online shops professional support in all matters, Trusted Shops works with a number of agencies, service providers and systems houses. 

Are you interested in a partnership with Trusted Shops?

Partner contact

Trusted Shops as an employer

Would you like to make a career out of online shopping? Visit our career pages now!

Career portal