Contact for consumers
Trusted Shops GmbH is not a shop, but rather a service provider which checks online retailers and awards the Trusted Shops Trustmark to shops that comply the desired criteria. Should you have any questions about a product or an order placed in an online shop, please first contact the shop which sells the product. You can find the contact addresses in the overview of certified shops.
Have you taken out Buyer Protection?
Check the status of your guarantee and give feedback in case of guarantee. After login, you can also rate the shops from whom you have ordered!
If you have any problems with a shop, please use our problem solver to find out if this particular shop is a member of Trusted Shops. There we also offer help on the most effective way to proceed, including contact options.