Trusted Shops login

  • Declare a warranty claim
  • Check processing status
  • Submit/edit reviews
  • Comment on ratings
  • Process warranty claim
  • Book additional options

Comprehensive audits ensure security when shopping online

Handling
of Orders

Ordering Process

The receipt of the order is confirmed by e-mail without delay.


PlayPlay video



Naveen Aricatt (LL.B, team accreditation key account and international)
explains why this criterion is important for you.

General
Principles

Identity of the company

In the shop, the name of the company, the address, e-mail address and telephone number are easily detectable and displayed in a clear manner.


PlayPlay video



Naveen Aricatt (LL.B, team accreditation key account and international)
explains why this criterion is important for you.

Get to know some of the Trusted Shops quality criteria

Costs Payment Delivery Return Data
Before submitting the order, information is provided about the products, product prices, shipping costs and other additional costs.
Costs Payment Delivery Return Data
The available payment methods are stated at the beginning of the ordering process at the latest.
Costs Payment Delivery Return Data
The customer is informed about the expected delivery period or the precise delivery date. If the delivery period or delivery date cannot be upheld in exceptional cases, the customer is informed of this without delay.
Costs Payment Delivery Return Data
The consumer is informed about the right to cancel and about any applicable exceptions. The right to cancel is not unduly restricted.
Costs Payment Delivery Return Data
In the shop, personal data is only collected, processed, used and transferred to third parties where this is legally permitted or the customer has given his explicit consent to this.

Awarded: how online shops get the Seal of Approval.

When an online seller registers with Trusted Shops, an individual assessment report is created for their shop, for which all quality criteria are assessed.

Buying online? Yes, sure!
Only when our quality requirements are fulfilled is the Trusted Shops Seal of Approval including Buyer Protection technically integrated by the online seller.

Trustmark: how you can verify authenticity

Shop audit

Adjustments

Validation

Integration