This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website).

I also ordered

Return parcel to Finland. Returning items is too expensive now.

Improve to show accurate data about products you sell, after even mentioning the issue about wrongly data 3 years ago..we can still find( the same product wich i bought back then)issue! After 12 days of my payment of my purchase..i still didn't recieve anything..no update of what's happing or an aproximatly data/time of delivering. Aswel unless you've been one of the cheapest and fastest bike shop

I am getting 3 times missing products

Good prices, slow delivery

Packet took 6 days to arrive.

A lot of your equipment is sold out.

Quick order processing and dispatch.

Item, however, appears to be old stock and white possibly used as a demo item (signs of minor wear and and damage).

price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)

Goods recieved with small damage, missing learher logo on the bag, but after claim 10€ minus

I ordered my bike 26 days ago and it hasn't yet been dispatched. On the positive side the company do respond quickly to my emails asking about my order

➕Great price, quick delivery.

➖No return agreement for Irish customers, very expensive for me to return item.

Part of my order has been delayed for a month without any information.

A downloadable invoice would be nice

Everything great, but the shop only offers free returns to very few EU countries, excluding other EU countries. So, for an order of more than 500 euros, where I had to return one single item, I had to pay 30euros.

The purchases were of good quality.

The estimated delivery time was not accurate but was more than double. Customer service responds very slowly to inquiries.

Shipping cost to other eu contries
Double prices for other contries than germany is unfair

Regarding the payment system, even though I tried to pay through Amazon, BD said they did not receive any payment.
Secondly, It wasn't until I revisited the site that I noticed that I could have paid in Pounds instead of Euros, this area could have been clearer.

Shipping to Slovenia is 14 eur witch is too much r2 has 7 eur shipping.

Unproper Communication: when the ordered NG tool has damaged the ordered bottom bracket was promised the replacement part. The replacement item never arrives me due to out of stock/no continue delivery.

While I am happy with the range of products, listed prices, and delivery performance, I take great issue with one very distasteful feature of your business. A significant additional fee is added when checking out. There is no explanation for this. It's not associated with any change made by the customer for destination, shipping method, etc. There is no additional line item. The prices increase be

I find it odd, that pricing unfavourably changes when switchin countries from germany to anything else. That shouldn't be the case, not within EU. Returns polisies are not thoroughly explained for "out of Germany" buyers. Sizing guides are missleading as they are german and not standard european. i.e. among other products bought a speedo swimsuit - german size 34 turned out to be XS (UK size 8) an

My order was too late. The estimated delivery time in the site was 4-7 days but the orded was delivered in me about 2 weeks later.

Order management can be improved. It would be very useful to be able to cancel an order before it was shipped , or be able to add or remove items from the order.

Product availibity and price looks good. But compared to other sellers, the price is too high for shipping. Normally most of the websites have a limit in the amount of purchase and here it seems like there is nothing like that. Same rate for 1EUR item to 1000EUR item.

Fast delivery

I have rated Bike-Discount several times with 5 stars. The latest purchase I have done unfortunately had an issue. The transporter I select among the presented options (DHL) haven’t deliver to my address, not even tried to do so. They went to an access point and notified me to pick-up the goods there. I had to go there, wait for opening time, ask for my parcel (quite large size) and carry it under

I buy lots of products from BD and I enjoy doing it. I wasn't happy with my last deal. I got a set of wheels and I realised the same set is wheels was being offered in a different link on the same website for 20 euros cheaper. I asked them about it and the only return I got was it was indeed the same product but they didn't bother that I paid 20 more for it. It was bad for me.

Shipping takes a really long time, as in over 2 weeks just to leave the country. Then it takes 2-3 weeks in country for me to receive the package. As a result, I'm looking for other bike equipment suppliers. There is a high charge for shipping with DHL, and for it to take 4-5 weeks both times is completely unacceptable. Plus, the address entry process, although correct on the bike discount site, r