Date of publication
28/03/2024
Date of order
07/03/2024
28/03/2024
The amount was deducted three weeks before shipping. And customer service doesn’t respond to eMails. Tracking link doesn’t work either. Hope the Bike will arrive eventually.
2.00
Poor

bike-discount.de/en replies: 28/03/2024
Dear customer, thank you for your order and your review. Please note: in our store you will find the delivery time displayed next to the item. When we debit the amount, we will already prepare your item for you personally. I have checked your details, the order is still within the delivery time specified by us. The shipment is already on its way to you and should therefore be delivered to you soon

Date of publication
27/03/2024
Date of order
27/03/2024
27/03/2024
I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
2.00
Poor

bike-discount.de/en replies: 28/03/2024
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience. I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.

Date of publication
25/03/2024
Date of order
25/03/2024
25/03/2024
Been waiting 21 days since payment for order with all items in stock, maybe compliant with your terms, but way too long delivery time.
2.00
Poor

bike-discount.de/en replies: 25/03/2024
Dear customer, Thank you for your order and for your review. We are very sorry that there have been delays. I have checked your details in our system and have seen that both parcels are already on their way and have already arrived in your country of delivery. They should therefore be delivered shortly. I hope you enjoy the items you have ordered. Thank you for your understanding and your patience

Date of publication
19/03/2024
Date of order
27/02/2024
19/03/2024
Delay in shipping when items were showing in stock. No accurate delivery date available. Cancelled order with no issues thou.
2.00
Poor

bike-discount.de/en replies: 20/03/2024
Dear customer, thank you for your feedback. Unfortunately, there were bottlenecks with the transport companies. This has slightly increased the delivery time in some cases. We apologize for any inconvenience this may have caused.

Date of publication
15/03/2024
Date of order
15/03/2024
15/03/2024
This is not my first order with this shop.

In order to lower overall shipping cost I decided to buy few items in one parcel. One of the items that arrived was wrongly labelled by BikeDiscount (other size than I have ordered).

I have instantly written to the shop and asked they send me the correct item I have ordered.

The support response time was very reasonable.
I have been given a label to se
2.00
Poor

bike-discount.de/en replies: 15/03/2024
Dear customer, thank you for your feedback. I have checked your request. We really made a mistake, for which we apologize. We had sent you a return label. Your return shipment has already arrived and has been booked. We apologize for any inconvenience.

Date of publication
14/03/2024
Date of order
14/03/2024
14/03/2024
2.00
Poor

bike-discount.de/en replies: 14/03/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Date of publication
07/03/2024
Date of order
07/03/2024
07/03/2024
Ended up having to pay an extra £50+ for import charges
2.00
Poor

bike-discount.de/en replies: 08/03/2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.

Date of publication
07/03/2024
Date of order
07/03/2024
07/03/2024
2.00
Poor

bike-discount.de/en replies: 07/03/2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.

Date of publication
25/02/2024
Date of order
29/01/2024
25/02/2024
12 days for order to arrive (despite 4-6 days advertised timing on items purchased to Greece).

5 days to answer my query as to why order taking so long.

Sigma light set is missing a part - no handlebar mount.
2.00
Poor

bike-discount.de/en replies: 26/02/2024
Dear customer, thank you very much for your feedback. Unfortunately, the parcel took longer to reach you for some inexplicable reason, for which we apologize. Is there anything else we can do for you? Please contact us by e-mail or via our contact form. Thank you very much.

Date of publication
23/02/2024
Date of order
23/02/2024
23/02/2024
21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver
2.00
Poor

bike-discount.de/en replies: 23/02/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Date of publication
19/02/2024
Date of order
19/02/2024
19/02/2024
Nose piece missing from Oakley EVZero Sunglasses
2.00
Poor

bike-discount.de/en replies: 19/02/2024
Dear customer, thank you for your feedback. I have reviewed your case. We apologize for the inconvenience. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.

Date of publication
15/02/2024
Date of order
15/02/2024
15/02/2024
Waited more than 3 weeks on my order that they forgot
2.00
Poor

bike-discount.de/en replies: 15/02/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.

Date of publication
14/02/2024
Date of order
14/02/2024
14/02/2024
2.00
Poor

bike-discount.de/en replies: 15/02/2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Date of publication
12/02/2024
Date of order
12/02/2024
12/02/2024
More than 2 weeks waiting
2.00
Poor

bike-discount.de/en replies: 12/02/2024
Dear customer, thank you for your feedback. We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.

Date of publication
09/02/2024
Date of order
09/02/2024
09/02/2024
Low quality delivery, our parcel was ripped and wet in and out side as well as very long delivery.

The information about the items on the web page is not full.
2.00
Poor

bike-discount.de/en replies: 09/02/2024
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we cannot find a request from your side in our system. Can we help you? Please feel free to contact us via our contact form.

Date of publication
22/01/2024
Date of order
22/01/2024
22/01/2024
I ordered brake sram code rsc and was measing a part of brakes.
2.00
Poor

bike-discount.de/en replies: 22/01/2024
Dear customer, thank you for your order and your review. We are sorry that we could not fully satisfy you. Unfortunately, I cannot fully understand the meaning of your feedback and cannot find any suitable communication with you in our system. Is there anything we can do to help you?In this case, please contact us again. We will be happy to help you at any time.

Date of publication
13/01/2024
Date of order
13/01/2024
13/01/2024
I toke 2,5 weeks to deliver a bike. Mention that before the order
2.00
Poor

bike-discount.de/en replies: 15/01/2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales and the holidays. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.

Date of publication
04/01/2024
Date of order
04/01/2024
04/01/2024
The wheels I received were damaged during transportation. I first noticed the damaged front wheel, but instead of accepting a claim I was offered a spare part and a minor compensation.
When checking the front wheel it was damaged too. But since I was already tired and kind of upset from the first chat, I didn’t contact them again.
Not satisfied and I will think twice before I order from Bikedisco
2.00
Poor

bike-discount.de/en replies: 08/01/2024
We are sorry that your consignment was slightly damaged in transit. I have reviewed your case and note that our customer service has provided you with both a replacement part and a voucher for your inconvenience.

Date of publication
04/01/2024
Date of order
04/01/2024
04/01/2024
2.00
Poor

bike-discount.de/en replies: 09/01/2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time.

Date of publication
03/01/2024
Date of order
03/01/2024
03/01/2024
You sent me the completly wrong fork, custoner support is slow and i have not heard anything since i returned the fork before christmas.
2.00
Poor

bike-discount.de/en replies: 03/01/2024
Dear customer, thank you for your order and your review. We are of course very sorry that you have experienced any inconvenience. Of course, we will help you, our customer service is already in contact with you. However, please note that the item must first be delivered to us before we can make an exchange. As you live in a different country, this may take a few days. There is also a slight delay

Date of publication
02/01/2024
Date of order
02/01/2024
02/01/2024
I would like you to communicate with customers, and not pretend that you are not interested in them after you have received the money.
2.00
Poor

bike-discount.de/en replies: 02/01/2024
Dear customer, thank you very much for your order and your review. We apologize for the inconvenience caused. I have checked your details: We may have overlooked your request- for this we would like to apologize profusely! Of course, it is very important to us to be there for our customers at all times. We will contact you now. Please let us know if we can help you any further. Thank you for your

Date of publication
20/12/2023
Date of order
20/12/2023
20/12/2023
Bike shipping was fast and it was well protected.

However, bike assembly qualty was unacceptable:
- steerer tube was too long - top cap rested on the steerer itself instead of stem/spacer which made headset bearing adjustment impossible
- bottom bracket was not fully pressed into the frame - one of the cups was skewed which resulted in high crankset drag
- cables are way too long
- gears were not
2.00
Poor

bike-discount.de/en replies: 21/12/2023
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.

Date of publication
05/12/2023
Date of order
05/12/2023
05/12/2023
Modul de ambalare neadecvat, și timpul de expediere prea mare, fir de transport cu care colaborează execrabila coletul a ajuns foarte deteriorat, rupt.
2.00
Poor

bike-discount.de/en replies: 06/12/2023
Dear customer, we are deeply sorry for the difficulties you have apparently experienced. Unfortunately, we cannot find any contact from you in our system regarding this matter. Is there anything else we can do to help you? Please contact us via our contact form.

Date of publication
03/12/2023
Date of order
03/12/2023
03/12/2023
2.00
Poor

bike-discount.de/en replies: 04/12/2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.

Date of publication
29/11/2023
Date of order
29/11/2023
29/11/2023
Slow reaction and shipping time. Not communicative to work out the issues or provide information on shipping.
2.00
Poor

bike-discount.de/en replies: 04/12/2023
Dear customer, thank you for your order and your comment. We regret that we were unable to fully satisfy you. I have checked your details. Our logistics partner took a little longer than expected to deliver, we are sorry about that. According to the shipment tracking, the parcel has now been delivered. I could see that our customer service has answered your questions. Did you possibly have a probl

Date of publication
24/11/2023
Date of order
24/11/2023
24/11/2023
Посылка пришла не полностью. 2 части из 19 не были доставлены
2.00
Poor

bike-discount.de/en replies: 24/11/2023
Dear customer, thank you for your order and your review. We are sorry that there appears to have been some inconvenience. Unfortunately, I cannot find any communication from you on the matter using the contact details stored in the system. Please feel free to contact us directly, we would be very happy to help you. Thank you for your understanding.

Date of publication
11/11/2023
Date of order
11/11/2023
11/11/2023
problem with transport. it was not delivered to DHL as stated, but it was sold to Czech Post. Czech Post is the worst delivery company. The price of transport was too high for the quality of this service. please do not entrust all parcels to the Czech post office! deliver by courier to the client like other German e-shops.
2.00
Poor

bike-discount.de/en replies: 13/11/2023
Thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. Please note: When shipping with "DHL Paket", DHL hands over the shipment to the national carrier at the border. We are working on offering transport with "DHL Express" in the future. However, this is a different shipping method. With this shipping method, the parcel is transported to

Date of publication
06/11/2023
Date of order
06/11/2023
06/11/2023
I have to pay for returning shoes that do not fit, because they don't fit the measurements that are described on the website.
2.00
Poor

bike-discount.de/en replies: 08/11/2023
Dear Customer, thank you for placing your order with us. We are delighted that you are benefiting from our low prices. In order to continue to offer you the best prices possible, we are unfortunately unable to offer free returns for all countries. However, we regularly review our options and are committed to offering our customers fair and conditions. You can always check our returns policy for yo

Date of publication
06/11/2023
Date of order
06/11/2023
06/11/2023
The delivery took more than a week.
The reason is Finnish Posti..

And the front light does not work
2.00
Poor

bike-discount.de/en replies: 07/11/2023
Thank you for your order and your review. I have checked your details: We are sorry that the delivery of your order took one day longer than we stated in the delivery time. Please contact us about the faulty item. We will of course help you further. We appreciate your patience and understanding.

Date of publication
06/11/2023
Date of order
06/11/2023
06/11/2023
Long delivery time without explanation or contact
2.00
Poor

bike-discount.de/en replies: 07/11/2023
Thank you for your order and your review. You placed the order for the specified reference on a Saturday, and the shipment was delivered abroad on Tuesday. There was a weekend in between when neither we nor our logistics partner were working. We are sorry that we were unable to meet your expectations. From our point of view, we were quick. We kindly ask for your understanding and hope you enjoy th

Date of publication
05/11/2023
Date of order
15/10/2023
05/11/2023
I ordered a product (a frame), but it was dented at the headset so completely useless and had serious problems with the paint. I returned it and received a new one without any excuses or whatsoever. In the mean while the sales price of that frame dropped between ordering and returning (1 week). And even when gently asking it was very clear (read: unfriendly) that there was no discussion possible.
2.00
Poor

bike-discount.de/en replies: 07/11/2023
Thank you for your order and feedback. We are really sorry that you seem to have received a faulty delivery. We work very carefully, but even we are not perfect. I have checked your details: we have of course apologised to you, reclaimed the incorrectly delivered item at our expense and re-delivered the item to you free of charge. Thank you very much for your patience and understanding.

Date of publication
25/10/2023
Date of order
25/10/2023
25/10/2023
Bike Discount is cheaper, and generally very good. Right up until returns need to be made...even for products that were never ordered...the return postage kills the price advantages, and the company agants are cursory and rude
2.00
Poor

bike-discount.de/en replies: 26/10/2023
Dear customer, thank you for your order and the review. Of course we are sorry that we could not satisfy you completely. However, we also ask for your understanding. We have transparently displayed our return conditions on our website, and we have delivered the ordered product to you. I have checked your details: our service staff have very kindly explained to you that unfortunately we cannot

Date of publication
22/10/2023
Date of order
01/10/2023
22/10/2023
Cassette voor fiets zat in een reeds geopende verpakking, en niet zoals het nieuw verpakt is. hierdoor lagen alle delen los in de doos.
2.00
Poor

bike-discount.de/en replies: 23/10/2023
Dear customer, thank you very much for your order and your review. We are really sorry that there seems to have been some inconvenience. Unfortunately, I can't find any request from your side in our system. Please feel free to contact us, we would be very happy to help you. Thank you very much.

Date of publication
20/10/2023
Date of order
20/10/2023
20/10/2023
I have make my order 02/10 and it’s still on the way. Or something is going wrong with the dhl tracking system
2.00
Poor

bike-discount.de/en replies: 20/10/2023
Dear Customer, thank you for your order and feedback. We are very sorry that there seems to be some inconvenience in transit. Of course, we are now going to help you. We will launch an investigation and get back to you as soon as possible. Thanks for your patience and understanding in this matter.

Date of publication
18/10/2023
Date of order
18/10/2023
18/10/2023
Recently, former savings have been wiped out because of return postage for the wrong item. This seems wrong. It also doesn't seem legal. The customer service types are rather rude about it too
2.00
Poor

bike-discount.de/en replies: 18/10/2023
Dear customer, thank you very much for your order and for your review. We are glad that you can benefit from our low prices. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery cou

Date of publication
16/10/2023
Date of order
16/10/2023
16/10/2023
3 weeks after order and i didn’t receive the package
2.00
Poor

bike-discount.de/en replies: 16/10/2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. I have checked your information: The shipment has already arrived in your country of delivery and will surely be delivered to you shortly. We appreciate your understanding and patience.

Date of publication
16/10/2023
Date of order
16/10/2023
16/10/2023
Disaster shiping.. almost a month and my purchase not yet departed Germany .. no way I'll purchase anything from you.
2.00
Poor

bike-discount.de/en replies: 16/10/2023
Dear customer, thank you for your order and your review. We are very sorry that there are apparently delays on the delivery route by our logistics partner. We can well understand that this is irritating for you. Likewise, we kindly ask for your understanding and patience, as your delivery country is far away and the shipment has to be transported by several different shipping methods. I could see

Date of publication
10/10/2023
Date of order
10/10/2023
10/10/2023
Two times I have recieved the wrong part. Saddle Selle Italia!
2.00
Poor

bike-discount.de/en replies: 11/10/2023
Dear customer, thank you very much for your order and your review. We really have to apologise so much. I have checked your details: There was an error in the system with this article, which we are currently correcting. We are so sorry for the inconvenience caused. Please contact us by e-mail so that we can help you as soon as possible. Thank you for your understanding.

Date of publication
08/10/2023
Date of order
08/10/2023
08/10/2023
Huge 35% additional cost to goods ordered in form of Customs charges which added to final total made it far cheaper to order in UK. It also took 5 weeks to arrive due to customs delays via their delivery company. This is not directly Bike Discounts fault but UK customers should be made aware of potential delivery delays due to customs and big additional expenses to their goods.

I have contacted
2.00
Poor

bike-discount.de/en replies: 09/10/2023
Dear customer, thank you for your order and your review. Of course, we can understand that the circumstances are inconvenient for you, and we are very sorry for this. However, as you have already written yourself, we have no influence on the customs processing in your country of delivery. I have initiated the processing of your enquiry internally, and you will receive a reply from us shortly. We

Date of publication
08/10/2023
Date of order
08/10/2023
08/10/2023
Very long delivery. 2 weeks!!! It is crazy. And i order bike case, but reciewed constructor kit that takes 2 hours to assemble and requires special tools. Not the best thing to do 5 hours before a flight
2.00
Poor

bike-discount.de/en replies: 09/10/2023
Dear customer, thank you for your order and feedback, we apologise that the delivery took a little longer than expected. We are very sorry to hear that you have ordered the wrong item. Is there anything we can do for you? We are always happy to assist.