Date of publication
16/03/2023
Date of order
16/03/2023
16/03/2023
The delivery was 5 days too late
2.00
Poor

8Wines replies: 03/05/2023
Dear Customer, we checked the tracking log and found the delivery was not late. The delivery time was longer because of the remote location. Unfortunately, no daily deliveries are scheduled for this specific location, so it took a little longer for the wine to get to you. Because UPS standard shipping has no guaranteed delivery date, we can't find fault on our or even UPS's side. We hope you a

Date of publication
02/01/2023
Date of order
02/01/2023
02/01/2023
Too many bottles were corky, not good. I couldn’t write anything until tested. Unfortunately the expensive ones. If you want details I can write, but I don’t buy from you anymore.
2.00
Poor

8Wines replies: 24/01/2023
Dear Customer, we are sorry to hear that. Unfortunately, there is nothing we can do several months after the wine has left our hands, like in your case. We store and ship our wines according to the highest industry standards. No one else reported any problems with the wines from your order. Cheers

Date of publication
19/12/2022
Date of order
19/12/2022
19/12/2022
One bottle was missing entirely and one bottle had a damaged label on it. I emailed them the very same day to claim the missing bottle. No response for days. I repeatedly tried calling their customer service but no one picked up. When they finally replied, they said that they do not normally ship a single bottle and instead they offered me credit towards my next purchase. Which however meant that
2.00
Poor

8Wines replies: 04/02/2023
Dear Customer, we are genuinely sorry for the misunderstanding that took place. We investigated your case further and admit that a human error occurred, resulting in a delay in the immediate feedback, which is our standard. We suggested a refund/coupon code as the first option for you, but you opted for delivery of the missing bottle that was shipped immediately. We hope you enjoy the wines!

Date of publication
22/12/2021
Date of order
08/12/2021
22/12/2021
2.00
Poor