Date of publication
24/04/2024
Date of order
24/04/2024
24/04/2024
When I was booking, I made sure to choose "Flex" and I made sure the tickets conditions were "Changeable and Refundable".

Yet, after I booked, the tickets were shown as "Non-changeable and non-refundable". I contacted customer service, who said my tickets were indeed "Changeable and Refundable", so there was likely "un bug d'affichage" on My Bookings.

I was not reassured, so I decided it would
2.00
Poor
Date of publication
19/04/2024
Date of order
19/04/2024
19/04/2024
Very slow website
2.00
Poor
Date of publication
14/04/2024
Date of order
14/04/2024
14/04/2024
Customer service is not patient
2.00
Poor
Date of publication
28/03/2024
Date of order
28/03/2024
28/03/2024
I recently booked a trip on AF and received the confirmation. A couple of days later on checking my booking, I discovered 2 flights (outbound and return) had been cancelled. I received no notice of this from AF and so cannot proceed with reviewing options. I will have to call and beg their assistance
2.00
Poor
Date of publication
28/03/2024
Date of order
28/03/2024
28/03/2024
impossible to use my credit carte.
The people on the phone not helpful at all.
It seems they are not aware of what is in your site.
2.00
Poor
Date of publication
26/03/2024
Date of order
26/03/2024
26/03/2024
Never again. The AF website is poorly designed and has limited options operationally - I had to chat with customer support many times because the website doesn't populate flights by AF Hop. Chat support is a problem on its own - agent keep asking you the same things that you aready entered when you opened the chat and they don't try to give you options to choose from that might be more convenien
2.00
Poor
Date of publication
08/03/2024
Date of order
08/03/2024
08/03/2024
Website is frustrating. Seat selection does not allow unpicking a sear and re-selecting. Option to opt in and buy lounge access does not allow selecting both travelers at the same time, its a two step process. Reaction time online is generally slow.
2.00
Poor
Date of publication
07/03/2024
Date of order
07/03/2024
07/03/2024
Would not allow me to use my USD credit card. Declined 4 times. Card works on every other site.
2.00
Poor
Date of publication
03/03/2024
Date of order
03/03/2024
03/03/2024
Less than 24 hours after booking my flight I tried to change my return flight home to a flight with a longer layover that was the same price as the flight I booked but I was told I would be charged 2500$ more. Couldn’t understand why.
2.00
Poor
Date of publication
03/03/2024
Date of order
03/03/2024
03/03/2024
The website does not run on Safari.
The iPhone app is confusing to use and does not provide the information that you need on one summary page.
Booking for multiple family members is troublesome.
2.00
Poor
Date of publication
13/02/2024
Date of order
13/02/2024
13/02/2024
The website is very slow and gives a lot of backlogs
2.00
Poor
Date of publication
08/02/2024
Date of order
08/02/2024
08/02/2024
The web site is eye-catching but it can be very frustrating to use and to actually find what you are looking for. It's not unusual to find yourself going round in circles with every attempt to find something resulting in it opening a new web page that looks exactly the same as the one you started with.

(I wish I had taken a screenshot for you of the 7 or 8 open web pages last week)

Another issu
2.00
Poor
Date of publication
02/02/2024
Date of order
02/02/2024
02/02/2024
I booked a flight for the first time for me and my wife. Air France send an email 2 days later changing my flight only to next day due to cancellation. All I can say is get your shit together and do not lie.
2.00
Poor
Date of publication
31/01/2024
Date of order
31/01/2024
31/01/2024
A number of links on the English and French language website do not work at all especially all things related to the Seniors Pass. It seems this pass does not exist, so any mention of it NEEDS to be removed asap.

I questioned AF staff about the pass but they had close to no information available about it. All this is quite annoying.
2.00
Poor
Date of publication
31/01/2024
Date of order
31/01/2024
31/01/2024
Flight changed by 2 days. Unable to change.
2.00
Poor
Date of publication
21/01/2024
Date of order
21/01/2024
21/01/2024
Th website returned error messages multiples times while trying to make the reservation.
Moreover, the price increased by a couple of hundreds of dollars between my first trial and final booking.
Given that the purpose of my trip is to accompany my mom who just spent 4 days at the hospital while visiting to make sure she is alright, and not for leisure, the ticket price being almost 3 times a norm
2.00
Poor
Date of publication
13/01/2024
Date of order
13/01/2024
13/01/2024
Not a lot à flight available. All the same hours...
2.00
Poor
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
I ha an enormous amount of problem opening a fly blue account. Issues with the questionnaire creating error, or simply not completing at the end. Really frustrating, took me tones of time to open account. Also the seat selection doesn’t have a cancel button ( one I can find at least), had to back and refill a bunch of stuff. Overall beautiful site but with an overall buggy experience. I flew proba
2.00
Poor
Date of publication
09/01/2024
Date of order
09/01/2024
09/01/2024
Worst Premium economy I have flown. Seats so small as if in economy. Food terrible quality and all carb. Steward annoyed when anyone asked for a glass of wine and refused to top up nor check in on anyone in the section. Can’t imagine how terrible actual economy flight was.
2.00
Poor
Date of publication
04/01/2024
Date of order
04/01/2024
04/01/2024
2.00
Poor
Date of publication
22/12/2023
Date of order
22/12/2023
22/12/2023
2.00
Poor
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
price online changes at very high prices. almost for 500 CAD in 20 min, it is not normal!
2.00
Poor
Date of publication
28/11/2023
Date of order
28/11/2023
28/11/2023
Sending code to mobile number: I am still waiting
Different prices on AF app or online
Log in issues
Purchasing lowest available price, both app and online gives issues, then when the issue is solved, the price is higher by $150
Return flight date does not show on a calendar if there are no flights a day before and after
AF must return to its quality past. It has gone far away from it in all aspec
2.00
Poor
Date of publication
14/11/2023
Date of order
14/11/2023
14/11/2023
I toke many flights with the catrig was not good
2.00
Poor
Date of publication
09/11/2023
Date of order
09/11/2023
09/11/2023
The food situation needs to improve. The meals are too little.
2.00
Poor
Date of publication
08/11/2023
Date of order
08/11/2023
08/11/2023
The app froze when we tried to make a payment. As a result we were unable to make the booking we wanted. Make sure the app operates better with the Safari browser
2.00
Poor
Date of publication
23/10/2023
Date of order
23/10/2023
23/10/2023
Confusing booking system, which resulted in my making an error that cost me C$580, as i had to change something one hour later. You should have some grace period for someone to redo booking . say 24 hours like other airlines. Feel quite ripped off.
2.00
Poor
Date of publication
07/10/2023
Date of order
07/10/2023
07/10/2023
It’s really frustrating to see air plane tickets price fluctuate constantly within a few minutes. And the Air France app doesn’t allow to add multiple vouchers. Basically I had 3 vouchers and the Air France iOS app was seeing only one on my flying blue account. I called Air France to ask what to do to add the 3 vouchers and they recommended to use the Air France website on a computer to be able to
2.00
Poor
Date of publication
29/09/2023
Date of order
29/09/2023
29/09/2023
I wanted book Air France but it took me to KLM
2.00
Poor
Date of publication
12/08/2023
Date of order
12/08/2023
12/08/2023
Site wouldn’t let me book or take my Flying Blue number so has to call in.
2.00
Poor
Date of publication
03/08/2023
Date of order
03/08/2023
03/08/2023
I looked at the price of the ticket and proceeded to buy it. At one point I wanted to make a change and went back to the beginning only to realize that the price was increased. This is unacceptable.
2.00
Poor
Date of publication
24/07/2023
Date of order
24/07/2023
24/07/2023
I booked my trip, i couldn't make a payment. So difficult
2.00
Poor
Date of publication
24/07/2023
Date of order
24/07/2023
24/07/2023
Stop playing games with fares , online and by phone .
If you really want feed back - then phone me at 1 604 948 0161
2.00
Poor
Date of publication
29/06/2023
Date of order
29/06/2023
29/06/2023
I just booked a flight from Montreal Canada to Singapore for my mother and I. She is a senior and prefers to sit in the aisle seat because she needs to go to the toilet often and I prefer the window. When choosing our seats for our flights, the system would only allow us to choose seats that were next to each other - window & middle, or aisle & middle. It did not allow us to choose window & ais
2.00
Poor
Date of publication
12/06/2023
Date of order
12/06/2023
12/06/2023
AF was known for least delays now in almost all flights there are delays and some are for hours. It's appreciated that things happen but when at the airport the passenger needs to know the reason for the delay. We only hear about it when we are on the plane. That is too late.
Plus quality and amount of food has gone down and shrunk while the prices have gone up.
Also, it's now for a number of flig
2.00
Poor
Date of publication
12/06/2023
Date of order
12/06/2023
12/06/2023
Plane wasn’t clean enough service wasn’t plaisent with attitude.
2.00
Poor
Date of publication
14/05/2023
Date of order
14/05/2023
14/05/2023
The price changed as I was about the pay gave me a technical issue error , restarted and price higher, called in and all the agent had to say was well it’s because of the availability . We know how it works based on the VPN but at least allow us to get the price while on the page
2.00
Poor