- Booking a ticket for a Youth from AUH to YOW, with no one to accompany him from Air France staff, consistently fails with an error.
-Tried for two days till the price increased by ~100 CDN
- Called the UAE service desk, they advised to book as an adult by entering an older birth date. Once done they will change from their side so no issues are encountered when checking in.
- I managed to book as

I was on our your site one week ago and unfortunately - one week later and no one has followed up with me. I sent in a compliant that our site would not let me book from my flights from Ottawa to Paris because - the seats map would not load - very poor site and now more than one week later - no one has got back to me. I have attached the price that was listed when your site would not let me

As a platinum Air France passenger

I was not even recognized, wanted to upgrade on my second leg of flight and there was zero incentive despite my loyalty to Airfrance and Sky Team.

I also suggest that Platinum Sky Team Members be given complimentary In-flight Wifi .. this is already done with Gold and Business Star Alliance Members

Tickets for very expensive prices with no full refund even if they book 4-5 months prior. I had to book this ticket I already had one with a return ticket of 25th August which I want to cancel but I cant because I will loose all of 2000 dollars. The ticket is not refundable at all. It seems like France is filled with Thug Politicians and Thug owner Worst Airlines among all

Unable to access my AF/Flying Blue account. My pre-existing one used in 2022 and accessed just 5 months ago seems to have disappeared (system says no record of e-mail or FB number). When I tried to create a new one, the system struggled, could not send an access code, and then said that e-mail was already in use and refused. So I had to book flights without being able to sign in. I am not very

The website has so much bugs. Please fix it.

The services are lacking.
Prices are skyrocketing and services are getting poorer and poorer

I am totally upset with your dumb website and fare system. I made a reservation on March 4 YOW-CDG-MXP for April 6 and MXP-AMS-YYZ-YOW for April 21. The original flight from CDG to MXP on April 7 AF1830 at 8:45 had to be changed to AF1130 the same day April 7. When I went to the site to make the change the same day, I selected to change the departure flight YOW-CDG-MXP then I selected the right co

I wasn’t able to book on the website as it kept not working. I had several exchanges with customer service as the price kept changing. When it was finally the lowest price and I was booking, i was cut off. Then I spoke to an agent who basically told me I was lying that I was in the process of booking and that I could only have a more expensive ticket. He said I obviously wasn’t going to book a

The site had ongoing technical issues for more than a day. I made at least ten attempts over the course of two days before I was able to complete a transaction. The site gave multiple error messages

Shocking that I had to pay more for a youth fare than an adult fare. I even called the customer service desk to see if it was an error. Very disappointing to charge a student more than an adult

Air France wouldn’t allow a trip change within 24 hours of buying my trip. Then told me I could buy another thicket on the side which later on when I called again another agent said I couldn’t and need the fly the sequence. Been a client of them for years and really didn’t accommodate anything.

Submitted the inquiry on 25 Feb 2023, so haven’t heard anything back !
I cannot believe this is how a platinum member is being treated !

I suffered a delay than more than 12 hours.

Couldn't change my flight for a same price flight without fees when i called within 24 hours after booking the original flight. A bit disappointing.. especially since I'm pretty loyal to AirFrance and using the company multiple times a year for international flights.

I tried to book a ticket online. I could not complete the booking, and it instructed me to call a special number meant for flyblue members and give a 6 letter reservation code. I did that, and got connected with someone who dealt only with points. After about 10 minutes, and some language difficulties, we figured out the problem and he gave me another number to call. I did and went through the w

It is not honest to use bait and switch tactics when people are buying already high-price tickets.

Promised a compensation upon changing of date but when requested a compensation after flight, you say it is not covered under your legislation or whatever

Crash several times, loosing all my selections (4 people, 4 seats for 6 fights)

We just got an email changing our flight to Europe for the next day originally booked. This means changing all kinds of plans. Why a whole day????

Disappointed with website and customer service. We had previously booked a fully refundable ticket flying business class to Malaga and Premium Economy return. The first leg on the return flight had changed time and planes eliminating Premium Economy but they had business class. I tried to change my original flights online but they wanted an extra $1000. If I was to cancel the flight and rebook the

I kept trying to buy tickets. At the very end after I’d entered all our information I’d get a screen saying it couldn’t be completed due to technical issues.
Also the passenger information from Flying Blue often doesn’t load on the passenger screen.

Pathetic service by air france. Our international flight was rescheduled less than 6 hours before boarding and we were delayed at our final destination by more than 6 hours. Even though the delay was more than 6 hours our claim for compensation was rejected stating that our final destination falls outside EU region and hence we are not eligible for a compensation for delayed or rescheduled flights

Put some cooperative staff at your line screening

See costumer service file C-7378116

I got notification less than 12 hours before my flight was suppose to departure
Caused so much inconvenience and its more than 7 days and still haven’t received refund

Unsolved Complaints No: C-4869182 and C-4869009

I booked a ticket for my mom online (directly through the Airfrance website) and received an e-ticket that confirms her booking! Then around 12 hours later, I received an email stating that her booking was canceled and that the money will be returned to my card. I called the airline, i waited over 45 mins on the line until an agent answered, and then she tells me she doesn't know why that happened

Price augmentation of 500$ in 3 seconds WHILE we were buying our tickets.

YOU CAN PROCESS MY REFUND FOR $4567.10.. REFERENCE NO. RGYBCU

I applied for a refund within 24 hours of my booking due to an error in dates. The overview on the website says that my refund was processed. Nothing has appeared in my account. I have called customer service four times, only to be told to call different departments and/or refer back to the website. There is nothing on the website that addresses this issue, and apparently nobody in customer servic

24 hours cancellation request is not processed even after a week!

24 hours cancellation request is not processed even after a week!

24 hours cancellation request is not processed even after a week!

I faced delays because airfrance flights and caused me paying for a hotel and other charges, haven't got my payment yet

Your dynamic pricing policies are very frustrating & poor consumer experience. Your prices were changing literally as I was trying to book the flight. As I was searching your site for flights, the price for the same flight was changing each time I search. I come back a day later and the original price I was trying to book is available again.

I love Air France as an airline, but the dynamic pricin