Date of publication
16/04/2024
Date of order
16/04/2024
16/04/2024
Improve item description. If you sell non original part, it should be mentioned that it is not original, otherwise it feels like a scam, when you pay a lot of money for original part, but receive alternative that even unpackaged but just in some plastic bag.
Also I've ordered a service of scope items like filters, and glass cleaners, but received HUGE box full of paper waste. I mean common, serio
2.00
Poor
Date of publication
18/03/2024
Date of order
18/03/2024
18/03/2024
Postal destination to Australia was not clear or straight forward. It took a number of emails and attemps, including a second account setup before it became evident that an address via myGermany needed to be established.
The order was finally placed, with DHL organisng transportation on 7 March 2024. I have been attempting to track this parcel for 7 days now, without any updates since 7th March ap
2.00
Poor
hubauer-shop.de/en/ replies: 19/03/2024
We very much regret the reason for the complaint. As we do not ship worldwide, there are other forwarding agents who will take over the further processing. The shipment we created was delivered to the destination we were given. For further concerns, please contact the support of the other shipping company. We do not have any information, consignment number or other details.
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
Deliver what was ordered
2.00
Poor
Date of publication
26/01/2024
Date of order
26/01/2024
26/01/2024
The wheel was not brand new, with some scratches in the internal part of the aluminium. It was not used but, i'm sure, at least already been installed on a car
2.00
Poor
hubauer-shop.de/en/ replies: 26/01/2024
We sell original and new parts, transportation can cause damage/scratches to the products. If the parts arrived damaged, you should of course inform our customer service, which unfortunately you didn't do. Hubauer Team.
Date of publication
08/12/2023
Date of order
27/11/2023
08/12/2023
2.00
Poor
Date of publication
29/10/2023
Date of order
29/10/2023
29/10/2023
First attempt to order vehicle part was unsuccessful, dont know why but when I contacted support, they told me that I entered invalid address which was false, they told me tha package has returned and order was cancelled and money refunded but not all, they charged me return fees. Later I found out that the package was not even passed to deliverer or picked up by him but I dont care what was the c
2.00
Poor
hubauer-shop.de/en/ replies: 30/10/2023
Hello Mr. Farkas, we have kept you updated on the entire ordering and shipping process as you requested. You must always doble check the shipping address you give us because this can not be changed once the parts are in transit. As the address was incorrect the order came back and we send you the full refund. Hubauer Team
Date of publication
17/08/2023
Date of order
17/08/2023
17/08/2023
Bad, a long time waiting for the shipment and my client is tired of waiting
2.00
Poor
hubauer-shop.de/en/ replies: 17/08/2023
Thank you for your feedback. We regret the delivery time. It may vary abroad. Best regards, Your Hubauer Onlineshop
Date of publication
05/08/2023
Date of order
05/08/2023
05/08/2023
Unfortunately, the color of the ordered cap was wrong. I ordered black but it came blue
2.00
Poor
hubauer-shop.de/en/ replies: 08/08/2023
Thank you for taking the time to review your experience with us. We hope you brought the problem to our attention and we were able to resolve it. Hubauer Team
Date of publication
01/08/2023
Date of order
19/07/2023
01/08/2023
I ordered a part online and only 2 weeks later do they actually contact me to tell me they didn;t actually have it available in stock in the first place. very annoying delay. i hope the refund isn't as delayed.
2.00
Poor
hubauer-shop.de/en/ replies: 03/08/2023
Thank you for your review. We regret that there were availability issues with your order. Unfortunately, it can happen that we got the information when calling off from the central warehouse, if items are currently not available anymore. We are very pleased that your refund has already been made and hope next time again a fast delivery to be able to perform. Best regards, Your Hubauer Online Shop
Date of publication
11/07/2023
Date of order
02/07/2023
11/07/2023
shipping needs to be faster
2.00
Poor
hubauer-shop.de/en/ replies: 12/07/2023
Thank you for taking the time to share your feedback about our shipping. We value all customer feedback and take any comments into serious consideration when developing our service. Your Hubauer Shop Team
Date of publication
25/04/2023
Date of order
25/04/2023
25/04/2023
Je n'ai pas reçu ma commande malgré le fait que j'aie tour payé
2.00
Poor
hubauer-shop.de/en/ replies: 26/04/2023
Nous sommes au regret de vous lire de telle sorte à ce jour quant à votre commande datant de mars et bien réceptionnée selon lhistorique et sans nouvelles de votre part depuis. Nous espérons vous accueillir de nouveau prochainement dans notre Boutique. Sincères salutations de lEquipe HUBAUER Shop.