Date of publication
08/01/2024
Date of order
20/12/2023
08/01/2024
Pièce reçue non conforme et refus de la reprendre sous prétexte qu'elle a été peinte uniquement pour mon véhicule.
Comme s'il n'existait qu'une seule voiture avec cette teinte. Service après ventre très très mauvais. A bannir
1.00
Very Poor
hubauer-shop.de/en/ replies: 10/01/2024
Nous vous remercions pour vos commentaires. Nous nous excusons pour le désagrément que vous avez subi avec la pièce. Chez Hubauer-Shop, nous accordons une grande importance à nos clients et mettons tout en œuvre pour que chaque pièce que nous fournissons soit de la plus haute qualité et réponde exactement aux normes OEM des véhicules BMW. Nous vous remercions pour votre commentaire et espérons avo
Date of publication
03/01/2024
Date of order
03/01/2024
03/01/2024
Shipment arrived after a month and not after the expected three days. Contacted several times there was no conclusive feedback regarding the shipment. To return the piece purchased but which arrived late due to their partners' fault, I would have had to pay for the return.
1.00
Very Poor
hubauer-shop.de/en/ replies: 04/01/2024
Hello Mr. Nori, we appreciate your feedback and understand your concerns. If you order on Christmas days, you should expect delays around this time. Next time you can order with some more time in advance. Hubauer Team
Date of publication
08/12/2023
Date of order
08/12/2023
08/12/2023
The order is still waiting to move for more than 8 days...
1.00
Very Poor
Date of publication
07/12/2023
Date of order
23/11/2023
07/12/2023
Bad store, send goods without signature confirmation , trusted shops not works for protect u, when purchase ok this store offer me protection on USA but when need help just skip this protection with a message just only for European Union so we lost my money plus 9 EUR for a fake insurance , don’t take this additional insurance is a steal
1.00
Very Poor
hubauer-shop.de/en/ replies: 07/12/2023
Please check the Tracking number, becouse it says that the package is in the Delievery Truck, and it will be today delievered. Please make youreself no worries, your money and the package are not lost. We wish you a nice day.
Date of publication
25/10/2023
Date of order
15/09/2023
25/10/2023
No comment
1.00
Very Poor
Date of publication
16/10/2023
Date of order
16/10/2023
16/10/2023
Hi Da jeg ikke har modtaget mine varer efter 12 dage har jeg svært ved at give mere end 1 stjerne. Ulrik Vig
1.00
Very Poor
Date of publication
11/10/2023
Date of order
11/10/2023
11/10/2023
Not recommended for international business. Our company lost customers by doing business with Hubauer Germany.
1.00
Very Poor
Date of publication
05/10/2023
Date of order
05/10/2023
05/10/2023
Bad article description and bad customer support.
I will never buy again on this shop and not recommend it to anyone.
1.00
Very Poor
hubauer-shop.de/en/ replies: 06/10/2023
Thank you for leaving your feedback. We greatly value our customer's opinions and are sorry to hear that your experience with the article description and customer support was not satisfactory. At Hubauer-Shop, we strive to provide the highest quality car parts and excellent customer service, as we understand these are important for our customers. We appreciate your honest feedback and will take it
Date of publication
25/09/2023
Date of order
25/09/2023
25/09/2023
1.00
Very Poor
Date of publication
10/08/2023
Date of order
10/08/2023
10/08/2023
Your order website software is not ergonomic and easy to use.
The server is installed had a lot of delay reaction.Generaly is not easy to use.
1.00
Very Poor
hubauer-shop.de/en/ replies: 11/08/2023
Thanks for taking the time to leave a review. We are constantly striving to improve our customer experiences and will take your feedback into account. Best regards, Hubauer Onlineshop
Date of publication
26/07/2023
Date of order
26/07/2023
26/07/2023
Website behaves strangely - certain items are available until you login, and then suddenly unavailable once you login. When asked why, staff was unwilling to explain these discrepancies - the informed that the item was 'out of stock' which conflicts with what their site indicated before logging in.
1.00
Very Poor
Date of publication
25/07/2023
Date of order
25/07/2023
25/07/2023
I purchased some genuine BMW parts from Germany to save some money, However it has ended up far more expensive than buying from uk

The parts I received were damaged in transit, I didn’t want to return the items and have another set sent because of the import duties I have to pay each time. It would have been far cheaper to have the parts repainted in the uk.

All attempts to resolve the issue we
1.00
Very Poor
hubauer-shop.de/en/ replies: 25/07/2023
Thank you for your detailed feedback. Here at Hubauer-Shop, we strive to be the best supplier of genuine BMW parts from Germany, and we always want customers to be happy with their purchase and experience. We are sorry that the parts you received were damaged in transit, and we understand why you did not want to return them.
Date of publication
25/07/2023
Date of order
25/07/2023
25/07/2023
Bad customer service.
1.00
Very Poor
Date of publication
22/07/2023
Date of order
22/07/2023
22/07/2023
1. Delivery was not as estimated. There was 6 days delay.
2. I bought 1 set of valve steam gaskets. 1 set is 24 pcs. I have received only 12 pcs. I the descriptio there was no exact number of seals.
1.00
Very Poor
hubauer-shop.de/en/ replies: 24/07/2023
Thanks for leaving us your feedback! We are sorry to hear that your order was delayed and that you did not receive the exact number of seals as indicated in the description. We re doing our utmost to ensure that our customers get the best service. We appreciate your support and look forward to seeing you again in our shop. Your HUBAUER Shop Team
Date of publication
22/07/2023
Date of order
22/07/2023
22/07/2023
Order was cancelled without known reason.
1.00
Very Poor
hubauer-shop.de/en/ replies: 24/07/2023
Thank you for your feedback. Your order was cancelled due to security concerns with the given payment method. A full refund was made and another method to pay was given.
Date of publication
04/07/2023
Date of order
04/07/2023
04/07/2023
The shop shows that the products are online but actually they are not. After a few day I have contacted them because I haven't received the tracking. I got a reply back: products are not in stock. Your order will be refunded.
1.00
Very Poor
hubauer-shop.de/en/ replies: 05/07/2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that your experience did not meet your expectations. Here at our shop, we strive to maintain an accurate inventory count of our products to ensure that we can fulfill all orders promptly. Unfortunately, in this instance, it appears that our tracking system was not updated and the item was out of stock when you plac
Date of publication
03/07/2023
Date of order
03/07/2023
03/07/2023
Misleading advertising led to me paying for an item that had to be cancelled. The change in exchange rates between order and cancellation cost me a lot of money.
1.00
Very Poor
hubauer-shop.de/en/ replies: 04/07/2023
Thank you for taking the time to review our services. We're sorry to hear that our advertising was misleading in your case, and we understand the frustration this has caused. We appreciate your feedback and will use it to help us improve our services for all of our customers.
Date of publication
21/06/2023
Date of order
21/06/2023
21/06/2023
My item has been sitting in a DHL warehouse since 15th June, it is now 21st June.
No obvious way to enquire as to why or whether it will be delivered. Generic messages on help page saying stuff like item postal address may have been illegible. Nonsense, labels are printed.
Very disappointing.
1.00
Very Poor
hubauer-shop.de/en/ replies: 23/06/2023
Thank you for taking the time to provide your feedback. According your trackingnumber the package was delivered on 21st. The delivery time abroad may vary. So overall it took 7 days for oversea (14.-21.06.23)
Date of publication
25/05/2023
Date of order
25/05/2023
25/05/2023
Awful customer service, awful communication. Pathetic experiance overall. Hubauer sent me the wrong item. I immediatly reached out to return the item. They tried to charge me a return fee despite the mistake being theres. Prior to purchasing they ignored multiple emails from me requesting information about other products and pricing on items. The pricing questions were due to the price being liste
1.00
Very Poor
hubauer-shop.de/en/ replies: 05/06/2023
Thank you for taking the time to share your feedback. We appreciate the time you took to purchase from our company and we apologize for any miscommunication or negative experiences that occurred throughout the process. Here at Hubauer, our goal is to provide the best possible customer service and experience, while offering competitive prices and high-quality items. We hope you can give us another
Date of publication
24/05/2023
Date of order
24/05/2023
24/05/2023
no shipment 10 days after the order.
1.00
Very Poor
hubauer-shop.de/en/ replies: 25/05/2023
Thank you for sharing your experience with us. We always strive to make sure our customers receive their orders in a timely manner, and we apologize that you have not experienced that this time. Thank you for bringing this to our attention. Your Hubauer Team