Date of publication
10/04/2024
Date of order
10/04/2024
10/04/2024
1.00
Very Poor
Date of publication
24/02/2024
Date of order
14/02/2024
24/02/2024
I am sending a detailed description of the current status of the shipment. It has been scarcely handled and the delivery was not fulfilled at all, as there are already extensions for the timetables of final shipment to the customer's address.
1.00
Very Poor
3D Prima replies: 28/03/2024
We are sorry you had a negative experience with the transporter. I see that there was a problem delivering it to your mailbox as it did not fit the slot, and you got a message about it before writing the review, giving you instructions on where to claim your package. I can also see that you have collected your shipment now. We do hope you reconsider your review, as we have no influence over your
Date of publication
30/01/2024
Date of order
30/01/2024
30/01/2024
1.00
Very Poor
Date of publication
20/12/2023
Date of order
20/12/2023
20/12/2023
Order taking double the time said, to be delivered.
1.00
Very Poor
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
Got stung on Import Duty of nearly £50! BUYER BEWARE!
1.00
Very Poor
3D Prima replies: 08/02/2024
Thank you for taking the time to share your experience with us. We understand that additional import taxes can be a surprise and we apologize for any inconvenience this may have caused. As you live outside the EU import dutys will be applied. Thank you again for your feedback.
Date of publication
30/11/2023
Date of order
30/11/2023
30/11/2023
I ordered an item and i chose bank transfer as paying method. After transfering the money i wrote to their support team asking a follow up and they ignore me, as of now i dont have any information about the status of the order.
1.00
Very Poor
3D Prima replies: 08/02/2024
Thank you for taking the time to post a review about your recent purchase experience with us. We appreciate all customer feedback, both positive and constructive. As far as I can see your product has been delivered. Thank you again for your feedback and we wish you well in your future endeavors.
Date of publication
23/10/2023
Date of order
06/07/2021
23/10/2023
I bought five printers where two of five did not work. One had an arched buildplate and the second had a defective thermistor. There have been so much problem and taken far to long time getting this solved. And now I got an e-mail saying that there were something wrong with my payment more than three years ago!!!! This is how you loos a customer.
1.00
Very Poor
3D Prima replies: 02/11/2023
Thank you for taking the time to provide your feedback. We understand that your experience with our printers had been a frustrating one and apologize for the delays in resolving any issues. We take customer satisfaction seriously and will continue working hard to ensure that all of our customers have a positive experience with us. Once again, we thank you for bringing this issue to our attention.
Date of publication
07/09/2023
Date of order
07/09/2023
07/09/2023
Sent me the wrong product without telling me about it and then requetsted me to send it back
1.00
Very Poor
3D Prima replies: 14/09/2023
Thank you for taking the time to share your experience with us. We understand that you received a product other than the one you ordered and we apologize for any inconvenience this may have caused. We value customer feedback and are constantly looking for ways to improve our processes. Again, thank you for bringing this matter to our attention.
Date of publication
22/07/2023
Date of order
15/07/2023
22/07/2023
I have no idea why you changed the carrier on my second order.. i had to walk so far to get my package..
1.00
Very Poor
Date of publication
20/07/2023
Date of order
20/07/2023
20/07/2023
1.00
Very Poor
Date of publication
10/07/2023
Date of order
10/07/2023
10/07/2023
1.00
Very Poor
Date of publication
20/06/2023
Date of order
20/06/2023
20/06/2023
1.00
Very Poor
Date of publication
26/05/2023
Date of order
26/05/2023
26/05/2023
Because of this review that was forced on me. Thanks a lot.
1.00
Very Poor