Date of publication
03/06/2019
Date of order
08/03/2019
03/06/2019
We recently made a number of purchases. All the products were of high quality. We love them. Unfortunately, one item arrived completely damaged and another damaged slightly. In both cases, the shipper did a terrible job - the boxes were completely destroyed in transit (I don't blame the manufacturer). Customer support was great and both issues were resolved but it is still very disappointing.
4.33
Good

Date of publication
20/05/2019
Date of order
04/04/2019
20/05/2019
It's hard to track package in you are ordering from US.
3.67
Good

Date of publication
20/02/2019
Date of order
12/01/2019
20/02/2019
delivery was on point. goods nice. no interaction with customer services.
3.67
Good

Date of publication
10/02/2019
Date of order
15/12/2018
10/02/2019
Product is unique and well designed. Shipping time may be on the longer side.
3.67
Good

Date of publication
18/01/2019
Date of order
05/12/2018
18/01/2019
Delivery was quick. There was just a knock in the corner of one of the shelves.
3.67
Good

Date of publication
17/01/2019
Date of order
10/12/2018
17/01/2019
very nice
4.33
Good

Date of publication
07/01/2019
Date of order
26/11/2018
07/01/2019
On my first ever order i received a wrong product. Sadly, this made a bad first impression. The costumer service was good but i would expect quicker response and solution to my problem.
3.67
Good

Date of publication
25/12/2018
Date of order
06/11/2018
25/12/2018
Some peaces arrived broken and I haven’t recieved the replacers yet. The information I’ve got over e-mail is that you haven’t recieved the replacer pieces in your watehouse yet. I’m awaiting for some news from you.
4.00
Good

Date of publication
20/12/2018
Date of order
24/11/2018
20/12/2018
Wish shipping was faster
4.00
Good

Date of publication
14/12/2018
Date of order
23/11/2018
14/12/2018
it was all ok
4.00
Good

Date of publication
02/12/2018
Date of order
14/10/2018
02/12/2018
We purchased some very nice lights in this shop and had a problem with one of our purchases - quality was nothing like described, and another was damaged during transportation. The day was saved by superb customer service, wchuch helped us on both cases, so five stars for that.
4.00
Good

Date of publication
18/10/2018
Date of order
18/10/2018
18/10/2018
Although I was worried when the parcel arrived (box was a little dented) the bamboo pendant lamp was intact. I only could say the red paint on top has a few little spots as if the wrapping paper had touched the painted surface while it was still wet. Nevertheless, the lamp is wonderful and I will surely buy again on this website in the future
4.00
Good

Date of publication
20/08/2018
Date of order
03/08/2018
20/08/2018
Good experience. Thanks
4.00
Good

Date of publication
08/08/2018
Date of order
15/05/2018
08/08/2018
Furniture delivery is always a nightmare. Buying online or in a physical store. Having to be at home for hours waiting for the delivery to arrive.

The experience wasn’t better this time.

If Archiproduct cracks the furniture delivery code, I wouldn’t buy anywhere else.

As an example, on the day of the delivery, you could send ongoing updates on when the delivery will happen, like Uber?
3.67
Good

archiproducts.com/en replies: 09/08/2018
Dear Customer, when we organize the shipment we always send a shipping confirmation with the name of the transporter and the tracking code to monitor the delivery. If Customers have some problems with the delivery, they can call our Customer Care who can get in touch with the transport company. Customers can phone us at +39 080 5543553 or write us an email to store-support@archiproducts.com. BR

Date of publication
02/08/2018
Date of order
10/07/2018
02/08/2018
J'apprécie le site et continuerai à y commander les articles qui m'auront séduit
3.67
Good

Date of publication
04/07/2018
Date of order
06/06/2018
04/07/2018
Product took a little while to come but now I have it. The product is awesome
4.00
Good