Date of publication
08/04/2024
Date of order
08/04/2024
08/04/2024
rudeness on email and inability and unwillingness to assist with lower shipment charges and use other couriers - we have added a note to the Conrad account not to use you except in emergencies as the cost of goods on your site is good but then becomes expensive when you add costs of the shipment. I understand there are rules but your staff neither seemed to care or show any empathy or willingness
1.00
Very Poor
Date of publication
13/03/2024
Date of order
13/03/2024
13/03/2024
My order didn’t arrive
1.00
Very Poor
conrad.com replies: 15/03/2024
Dear Customer, we are very sorry about this situation. Please contact customer service at sales@conrad.com. https://help.conrad.com/hc/en-gb/articles/360000760377-Contact-us
Date of publication
29/02/2024
Date of order
29/02/2024
29/02/2024
Items needed to be changed whilst order was not yet processed however they weren t and were sent anyway. Items were shipped 2 days after. Spoke to customer service multiple times however items werent changed anyway. Very poor customer service.
1.00
Very Poor
conrad.com replies: 15/03/2024
Dear Customer, you have ordered the wrong item yourself via the webshop. Our logistics department also works at weekends, so our goods are dispatched very quickly.
Date of publication
17/02/2024
Date of order
16/02/2024
17/02/2024
If I could give 0 stars I would. One star is too much for you! I don't want to hear from Conrad ever again in my life!! The relationship with customers is below 0 and the packages are packed in such a way that you have a maximum 10% chance that the contents will arrive in good condition.
1.00
Very Poor
conrad.com replies: 25/02/2024
Dear Customer, I apologise that you have had such a bad experience with your order. Please feel free to give us feedback to improve our processes.
Date of publication
29/12/2023
Date of order
29/12/2023
29/12/2023
Ignored 2 seperate attempts to cancel order, have still not responded to either message (1 via webform 1 via email) 13 days later.
Item arrived today, cardboard box was wet and falling apart. Then the actual item has clearly been opened and closed with sellotape over the previous (circular) seals.
1.00
Very Poor
Date of publication
20/12/2023
Date of order
20/12/2023
20/12/2023
Deliver my package for real - UPS never rang the bell and didnt leave a note, the package was promised for December 18th, suddenly it says it was delivered on Friday15th . . . but no package anywhere to be found, no neighbours know about it or have received anything for us - the name claimed by the delivery man on the slip does not exist in this street! AND NOBODY IS INTERESTED!
1.00
Very Poor
Date of publication
05/12/2023
Date of order
05/12/2023
05/12/2023
Defective product received and took 3 weeks to replace. No manual in the box to the pool thermometer and not able to connect it to the weatherstatio.
1.00
Very Poor
conrad.com replies: 11/01/2024
Dear Customer, please contact sales@conrad.com with your customer number and order number to check your complaint.
Date of publication
01/12/2023
Date of order
30/11/2023
01/12/2023
Expensive and slow in the proces in receiving the order all the way to actual delivery; 404 Errors while logging in to see the status. Late in supplying the invoice.
1.00
Very Poor
conrad.com replies: 15/03/2024
Dear Customer, thank you for your feedback. We are constantly improving our processes and hope that we can impress you with our service the next time you make a purchase.
Date of publication
07/11/2023
Date of order
07/11/2023
07/11/2023
Conrad have refused to log a formal complaint. The parts WERE IN STOCK as per their website yet did not ship them for over a month. Shipment took over a week from notification. About the worst customer service I have ever experienced. They are not suitable for supplying the electronics industry and the fact they refused to log a formal complaint means that any ISO 9001 certification they claim to
1.00
Very Poor
conrad.com replies: 11/11/2023
Dear Customer, we are very sorry that you are dissatisfied with our service. Unfortunately, we do not have your customer number or the order number to check your details. In principle, the availability in our webshop is updated daily.
Date of publication
01/11/2023
Date of order
01/11/2023
01/11/2023
Never received the package
1.00
Very Poor
conrad.com replies: 11/11/2023
Dear Customer, Please contact our customer service team at sales@conrad.com. Unfortunately, we are currently unable to help you in this way as we do not have the order number.
Date of publication
12/10/2023
Date of order
12/10/2023
12/10/2023
Haven't received the actual dispenser, only the mains socket adapter, l prefer to cancel the order
1.00
Very Poor
conrad.com replies: 01/11/2023
Dear Customer, please feel free to contact the customer service department at sales@conrad.com. Please provide your customer number and your invoice number.
Date of publication
25/09/2023
Date of order
25/09/2023
25/09/2023
We received the power supply bended from the back.
1.00
Very Poor
conrad.com replies: 01/11/2023
Dear Customer, please report this case to our customer service support@conrad.com. Please provide your customer number and your invoice number. No request has been received for this case.
Date of publication
07/08/2023
Date of order
07/08/2023
07/08/2023
I ordered 2 different items (4 pieces each) and got an order confirmation for both. I got only 1 item (4 pieces) delivered. I sent an email explaining why one item without the other one is of no use for me and asked for help. The answer from customer service: "Pos 10 will never come". What do you think: more than 1 star?
1.00
Very Poor
conrad.com replies: 11/11/2023
Dear Customer, you were offered the opportunity to return the other item, which you did not take up.
Date of publication
13/07/2023
Date of order
13/07/2023
13/07/2023
I've requested to cancelled the order same but still processed and dispatched.
1.00
Very Poor
conrad.com replies: 11/11/2023
Dear customer, for stock items, the order is made available just a few hours after the order is placed. Cancellation is no longer possible after delivery.
Date of publication
04/07/2023
Date of order
04/07/2023
04/07/2023
We did not got the shipment. Where is it?
1.00
Very Poor
Date of publication
06/06/2023
Date of order
06/06/2023
06/06/2023
Quantity received is short of 10pcs out of 24pcs we order.
1.00
Very Poor
Date of publication
01/06/2023
Date of order
01/06/2023
01/06/2023
they write that the customer can cancel the order if it is still pending but they do not accept cancellations. They also change shipping location and shipping date from 2 to 9 weeks after purchase ,with no right to cancel .Account deletion requested from us , still waiting.They answered,, go ahead for a paypal conflict,,,they will then ,,correct,, their policy
1.00
Very Poor