Date of publication
29/02/2024
Date of order
29/02/2024
29/02/2024
Made an order, payed the order, waiting responce. 3 weeks - nothing . No reaction what so ever. Thiefs..
1.00
Very Poor
Date of publication
20/02/2024
Date of order
20/02/2024
20/02/2024
Not possible to receive information about my order.
Three weeks after order date coin is not delivered to me and it is not even clear if it was shipped or not?
1.00
Very Poor
Date of publication
17/02/2024
Date of order
17/02/2024
17/02/2024
First to deliver order on time
Also when there is a problem with the delivery of the order to reply to clients' e-mails and not to ignore them.
Also change the company that you send orders to the clients...they also ignore messages e-mails etc
Last but not least I ordered coins twice in the past and I had no issue. Now I ordered coins worth of almost 300 euro and so far 10 days after the "supposed
1.00
Very Poor
Date of publication
12/01/2024
Date of order
12/01/2024
12/01/2024
Hello, can you improve the response to emails. I ordered the product, it hasn't arrived yet. When I wrote to the store, I was told that it was a pre-order, while when ordering, it was written that the product was in stock. When I wrote to them that I wanted to cancel the order and return the money to the bank account, I received no reply. I have neither money nor coins at the moment.
1.00
Very Poor
Date of publication
20/12/2023
Date of order
20/12/2023
20/12/2023
I have not received any shipment yet from Eurocoinhouse, meaning that it is hard to rate something that has not happened. Order was placed Dec. 6th which makes me wonder if the mule has broken it's leg
1.00
Very Poor
Date of publication
14/12/2023
Date of order
14/12/2023
14/12/2023
Product didnt arrive yet. Order placed 30th Nov. No updates or anything since. Sent follow up email 12th Dec and no response to that either
1.00
Very Poor
Date of publication
31/08/2023
Date of order
31/08/2023
31/08/2023
I picked and paid for the coins two weeks ago. I didn't get coins, no message.
I have written 4 letters, but I have not received any response.
1.00
Very Poor
Date of publication
22/08/2023
Date of order
22/08/2023
22/08/2023
I have made my order on August 4th, and untill now i have not received any notification about shipping. I sent an email more than a week ago and i did not receive an answer.
I called several times and there is no answer.
I am not even sure whether i will get my money back!
1.00
Very Poor
Date of publication
13/08/2023
Date of order
31/07/2023
13/08/2023
I placed my order on 31.07.2023, which was confirmed, and payment by bank transfer deducted from my account on 01.08.2023. To date nothing received nor has an email sent by me, enquiring about my order, been acknowledged. I can only assume that I have lost the money paid. Is it possible that Trusted Shops AG may have some influence with Eurocoinhouse.
1.00
Very Poor
Date of publication
08/07/2023
Date of order
24/06/2023
08/07/2023
Never got my order, emailed then several times and never heard back from them. Haven't gotten a refund either nor an offer to make up for this very unpleasant shopping experience.
I hate to leave a negative review, but sadly this time I just have absolutely nothing positive to say.
1.00
Very Poor
Date of publication
27/06/2023
Date of order
27/06/2023
27/06/2023
Even 1 star is too generous. Order shipped two weeks after being placed. Wrong items sent for the second time in a row. Zero communications even though several e-mails sent to them! Service to paying clients appears to be non-existent. They have a fantastic selection of stock - too bad they seem to care nothing for repeated clients.
1.00
Very Poor