Date of publication
13/04/2024
Date of order
01/04/2024
13/04/2024
The product is all good (originale replace 10€), but you can't spend €16 on DHL shipping and then have it passed to the Italian post office without being able to choose a fixed point or something else of the kind. I also waited more than a week after purchasing.
3.00
Fair
europe.beyerdynamic.com replies: 15/04/2024
Thank you for your feedback. Sorry for the postal delay, unfortunately we have no influence on this. We will monitor this. Best regards, your beyerdynamic Team
Date of publication
24/03/2024
Date of order
04/03/2024
24/03/2024
Had a bit of a weird experience. I ordered Headphones online. 5 Minutes later i realised it was the wrong ones. So i wanted to cancel but even at the phone it was not possible to cancel (?)
The service told me just to refuse the delivery digital which was not possible. So they told me to refuse the package at the door.

Actually the parcel never arrived now and it’s somewhere and i still have no
3.00
Fair
europe.beyerdynamic.com replies: 25/03/2024
Thank you for your feedback! We have checked your process internally. You can track the order using the following tracking number: 9481431772 The order was delivered two days ago. If you have not yet received the shipment or have already returned it upon request, please contact our support via help@beyerdynamic.de. We sincerely apologize for any inconvenience this may have caused you. Kind rega
Date of publication
09/03/2024
Date of order
09/03/2024
09/03/2024
Il est dommage qu'il ne soit pas indiqué sur le site que le produit est fabriqué en Chine. Même si le résultat sonore semble bon, je pensais que tous les produits BEYERDYNAMIC étaient fabriqués en Allemagne ! Je suis un peu déçu sur ce point.
3.00
Fair
Date of publication
10/02/2024
Date of order
10/02/2024
10/02/2024
Expédition rapide problème pas de notice explicative pour le changement des pièces si bien que mon casque dt811 a été endommagé
3.00
Fair
Date of publication
21/12/2023
Date of order
10/12/2023
21/12/2023
The item has not arrived as a brand new one. And it’s not cheap. We are talking about headphones almost 700€ prize. Never thought it coming from where it comes.
3.00
Fair
europe.beyerdynamic.com replies: 27/12/2023
Dear customer, We are very sorry to hear about the issue you have experienced with the delivered product. I see, that you have already been in touch with our customer support and they will get back to you asap with a solution to this issue. We apologize for any inconvienences you might have because of this. This should not have happened. Best regards, your beyerdynamic Team.
Date of publication
02/12/2023
Date of order
02/12/2023
02/12/2023
Still waiting an answer cause I got the wrong product
3.00
Fair
europe.beyerdynamic.com replies: 04/12/2023
Our customer support will contact you shortly. Best regards, you beyerdynamic Team
Date of publication
07/09/2023
Date of order
07/09/2023
07/09/2023
I purchased the DT 900 PRO X headphones with high hopes, and for the most part, they delivered on the audio quality and comfort I expected. However, my experience with their durability and customer support left me with mixed feelings.

After just six months of use, the leather on the headband started to detach, which was disappointing given the premium price of these headphones. When I reached out
3.00
Fair
europe.beyerdynamic.com replies: 12/09/2023
Dear customer, thank you for the detailed and constructive feedback. Even if you have already ordered a new headband, we would like to provide you with a code to order another headband for free as compensation. The code is BD-L8LQ and can be redeemed until September 30th. If you have further questions please don't hesitate to contact us help@beyerdynamic.de Best regards, your beyerdynamic team
Date of publication
21/06/2023
Date of order
21/06/2023
21/06/2023
The order doesn"t sound so loud as aspected.
3.00
Fair
europe.beyerdynamic.com replies: 21/06/2023
Dear customer, thanks for the feedback. With the DT 770 PRO 32 ohms there should be enough level on almost all devices. Feel free to contact our support (help@beyerdynamic.de) to describe your setup so that we can provide better help. Best regards, your beyerdynamic team
Date of publication
15/05/2023
Date of order
15/05/2023
15/05/2023
Unable to connect FOX mic to Cubase
3.00
Fair
europe.beyerdynamic.com replies: 23/05/2023
We hope that this FAQ will help you: https://support.beyerdynamic.com/hc/en-us/articles/360012404733-My-FOX-can-t-be-used-with-Cubase-or-any-other-DAW-What-can-i-do-Windows- If you have any further questions, please do not hesitate to contact our customer support help@beyerdynamic.de Best regards, your beyerdynamic Team