Date of publication
06/04/2024
Date of order
06/04/2024
06/04/2024
Volume controller bug, the volume becomes quite unbalanced between the left and right
2.00
Poor
europe.beyerdynamic.com replies: 08/04/2024
Please describe this case to our customer service help@beyerdynamic.de. We need to make sure this is not a defect in the product. Best regards, your beyerdynamic Team
Date of publication
05/03/2024
Date of order
05/03/2024
05/03/2024
The delivery service was good, and fast and reliable. No complaints about that at all.

But the product I recently bought (Amiron) has a very dissapointing quality.

Beyerdynamic has been my favorite headphones (DT 770 M) in my professional practice as a soundphonographer, for two decades (in the studio ánd on location outdoors in the most crazy contexts).

But the wireless Amiron seems to lack t
2.00
Poor
europe.beyerdynamic.com replies: 06/03/2024
Thank you for your feedback! The fact that you are not satisfied with your beyerdynamic product doesn't meet our quality standards. The Amiron Wireless stands for excellent high-end sound. This can be individually personalized via the MIY app. Are you already using the MIY app? You can find all relevant information on the product page: https://europe.beyerdynamic.com/amiron-wireless.html and on t
Date of publication
28/02/2024
Date of order
28/02/2024
28/02/2024
J'ai un casque 990 pro depuis plus de 5 ans et j'en suis très content. J'en ai même racheté deux autres.
J'ai acheté un casque gamer de votre marque pour un cadeau à ma copine, le MmX 110 , mais j'en suis très déçu !
Je l'ai essayé avant de l'offrir et je trouve que le son du micro n'est pas a la hauteur et surtout il y a un défaut de résonance avec le câble. Si celui ci frotte - touche quelque
2.00
Poor
europe.beyerdynamic.com replies: 04/03/2024
Thank you for your feedback! We are very sorry that you are not satisfied with your beyerdynamic product. In general, the quality of the microphone sound can vary due to various factors such as the settings or the playback device. In such a case, you are welcome to contact our customer support via help@beyerdynamic.de. These can help you in any case. Alternatively, you can of course send the head
Date of publication
23/01/2024
Date of order
23/01/2024
23/01/2024
You can improve customer service.
One month to solve a simple problem it's not acceptable.
2.00
Poor
europe.beyerdynamic.com replies: 24/01/2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. We have reviewed your matter internally and apologize for any inconvenience this may have caused you. We will forward your information to the appropriate location. Nevertheless, we hope you enjoy your beyerdynamic product. Best regards, your beyerdynamic team
Date of publication
14/01/2024
Date of order
06/12/2023
14/01/2024
Delivery was incomplete, complaint filed, but no reaction whasoever.
2.00
Poor
europe.beyerdynamic.com replies: 15/01/2024
Thank you for your feedback! This shouldn't happen and doesn't meet our quality standards. We have forwarded your information directly internally and our support team will get back to you shortly. We apologize for any inconvenience this may have caused you. Best regards, Your beyerdynamic Team
Date of publication
31/12/2023
Date of order
01/12/2023
31/12/2023
it was an unpleasant experience.
no communication about the missing package.. After several texts and emails with no result, I suddenly found the amount back on my account, no explanation, no excuses, no alternative. You people make some decent headphones, but not a very helpful helpdesk, no communication and no consideration for the customers wish. So no more Beyer for me, sorry!
2.00
Poor
europe.beyerdynamic.com replies: 02/01/2024
Dear Customer, Thanks for your feedback. We are very sorry to hear about the issues you had to experience with the delivery and our communication around it. This should not have happened and we will forward your feedback internally. Best regards, Your beyerdynamic Team
Date of publication
30/12/2023
Date of order
30/12/2023
30/12/2023
Your customer support is horrible.

I've tried to get a reply from you for ages now, and your auto-reply message keeps saying you'll return to be within 3 working days.

Still haven't gotten a reply yet.
2.00
Poor
europe.beyerdynamic.com replies: 02/01/2024
Dear Customer, Thanks for your feedback. After looking into your case, I kindly ask you to check your E-Mails from December 8th. Our support has already replied to your request, please excuse the delay. If there are any futher questions, please get in touch with our support team. Best regards, Your beyerdynamic Team.
Date of publication
14/12/2023
Date of order
14/12/2023
14/12/2023
I purchased DT-990 Pro unit as new item but when I received them, the warranty seal was not there with signs of being pulled out, also some cardboard in the interior was bended as it was a opened box or a b-stock unit.

After consulting the customer service, insisting on the fact, they apologized for the poor state of the box and that's it.

I'm not happy with the situation, the unit works perfec
2.00
Poor
Date of publication
29/10/2023
Date of order
29/09/2023
29/10/2023
Sent the wrong product, support didn't reply on the 3 working day time they said they would, on a new support ticket they said the ticket was sent to the responsible department and to be patient, after 2 weeks no contact, I asked on twitter what to do and they told me to cancel and re-order. I received the return label and sent the product back, still waiting to see what will happen
2.00
Poor
Date of publication
20/08/2023
Date of order
20/08/2023
20/08/2023
The replacement headband I ordered for a DT 880 Pro is totally non-compliant and doesn't fit the headset. It's a waste of money. What should I do now?
2.00
Poor
europe.beyerdynamic.com replies: 21/08/2023
Dear customer, thank you for your feedback. We are very sorry that the headband you received did not fit your headphones. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. They will work w
Date of publication
11/05/2023
Date of order
11/05/2023
11/05/2023
I use mmx150 for 2 days, what I noticed was bad in these headphones, the main problem is constant crackling in the left ear and nothing can be done about it, then they beat troubles with wires, it was necessary to play around so that everything would work adequately, with the pluses a good microphone from sound quality, I'm a little upset (
2.00
Poor
europe.beyerdynamic.com replies: 15/05/2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. Th