Date of publication
23/04/2024
Date of order
03/04/2024
23/04/2024
If you loose a piece you can find a compatible replacement even from their official website.
1.00
Very Poor
europe.beyerdynamic.com replies: 23/04/2024
Thank you for your positive feedback. Please let us know if we can do something better to do better in your review. Best regards, your beyerdynamic Team
Date of publication
27/03/2024
Date of order
27/03/2024
27/03/2024
jack connectic cable from MMX300 headset box has a defect.
The volume control disrupted the volume of each HP (right/left) (since I got the headset)
But was still usable.

After some years, I wanted to renew the connetic cable, because the old one was worn.
I bought the 45€ connectic cable for the beyerdamic store.
But unfortunatly, the cable was not working :
- Only the right HP was working
- T
1.00
Very Poor
europe.beyerdynamic.com replies: 28/03/2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such a case, please contact our support directly via help@beyerdynamic.de. Our support team can definitely help you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Date of publication
13/03/2024
Date of order
13/03/2024
13/03/2024
Ordered a replacement DT770 Pro 80 Ohm for my same old model and unfortunately I have to send it back since the left driver/speaker is "kaputt"/broken. Dead on arrival!

So far for their promise that their "products function technically flawlessly."
And I would have to pay for the return of their malfunctioning product?
I think NOT! I expect full and FREE service/return!

In effect: DO NOT TRU
1.00
Very Poor
europe.beyerdynamic.com replies: 14/03/2024
Thank you for your feedback! Such an incident is rather unusual and of course should not happen. Our quality promise also applies to our B-stock products: https://europe.beyerdynamic.com/outlet-quality-promise? Our support team has already contacted you. However, we apologize for any inconvenience this may cause you. Kind regards, your beyerdynamic team
Date of publication
19/02/2024
Date of order
19/02/2024
19/02/2024
J'ai toujours apprécié les produits beyerdinamics jusqu'à aujourd'hui. Première commande directement sur leur site, mais j'aurai mieux fait d'éviter leur "promo" qui s'avère être de l'occasion, reçu dans un état pitoyable (et aucun effort de leur part)... Auparavant, j'ai toujours commandé les produits de la marque concernée chez Thomann et pas le moindre problème depuis des années (site très séri
1.00
Very Poor
europe.beyerdynamic.com replies: 20/02/2024
Thank you for your feedback! For the European region, we provide all relevant information at europe.beyerdynamic.com. If you still have comments or questions, you can contact our support colleagues at any time via help@beyerdynamic.de. They will be happy to help you with any topic. We apologize for any inconvenience this may have caused you. Kind regards, your beyerdynamic team
Date of publication
14/02/2024
Date of order
07/02/2023
14/02/2024
I bought these as a set of headphones to use for production specifically for on the road portability, I only used them 10 times or so and they have stopped working. Their is a terrible rumble now in the bass frequencies similar to that of a cheap Chinese fake or a car speaker from the 90s.
So disappointed I spent all this money for a product only worthy of being in a tacky Asian market
1.00
Very Poor
europe.beyerdynamic.com replies: 14/02/2024
Thank you for your feedback! Of course, this shouldn't happen and doesn't meet our quality standards. In such cases, please don't hesitate to contact our customer support directly via help@beyerdynamic.de. They can help you with your concerns. You can also return your product to us within 60 days. You can find all information about this in our support area: https://support.beyerdynamic.com/hc/en
Date of publication
12/12/2023
Date of order
12/11/2023
12/12/2023
Very dissapointed with B-stock quality. DT 770 with broken headband sliders on one side. Not scratched, but completely broken off and missing. When not fixed, this has a big chance of breaking even more. Sending it back costs about the same as getting new sliders. Would never have bought it if I knew the quality could be so poor. With other sellers, B-stock in my experience is close to perfect, th
1.00
Very Poor
europe.beyerdynamic.com replies: 13/12/2023
Thank you for your feedback. This is not the quality standard we promise. B-stock should be technically flawless. Please report the damage to our customer service under help@beyerdynamic.de . We will find a solution. We apologize for any inconvenience this may cause. Best regards, your beyerdynamic Team
Date of publication
17/10/2023
Date of order
25/09/2023
17/10/2023
I recieved the package after almost 3 weeks and when it arrived it was not in good condition. What do you think?? I'm very disappointed
1.00
Very Poor
europe.beyerdynamic.com replies: 18/10/2023
Dear customer, We are very sorry to hear that the product you received wasn't in the condition it's supposed to be. Please get in touch with our customer service, via help@beyerdynamic.de - they are happy to help. Please accept our apologies for the slight delay in the delivery of your parcel. Best regards, your beyerdynamic Team
Date of publication
07/06/2023
Date of order
07/06/2023
07/06/2023
I bought a pair of Blue Byrd gen. 2 headset on May 2022 and it broke (didn't turned on anymore) on January 2023. I asked for reparing/replacement according to the procedure described by the Company who replied the warranty service was slow and it would have taken time. Now six months are gone and I've not received any support for my expensive headset despite my further warning. Beyrdynamic is far
1.00
Very Poor
europe.beyerdynamic.com replies: 07/06/2023
Dear customer, thank you for your feedback. We are very sorry that the headphones you received did not meet our high quality standards. This should not have happened. We will forward your information to the appropriate department and investigate your incident. However, we apologise for any inconvenience this may have caused you. Please contact our colleagues in support via help@beyerdynamic.de. Th