Date of publication
24/03/2024
Date of order
26/02/2024
24/03/2024
I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeate
2.00
Poor
Date of publication
16/02/2024
Date of order
27/01/2024
16/02/2024
2.00
Poor
Date of publication
06/01/2024
Date of order
23/12/2023
06/01/2024
2.00
Poor
Bergfreunde.eu replies: 09/01/2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Date of publication
21/12/2023
Date of order
07/12/2023
21/12/2023
Takes too long to ship and then to deliver
2.00
Poor
Bergfreunde.eu replies: 22/12/2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetre
Date of publication
12/12/2023
Date of order
28/11/2023
12/12/2023
2.00
Poor
Bergfreunde.eu replies: 16/12/2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed with your rating. We are pleased to hear about your wishes and suggestions at any time! Kind regards Bergfreunde.eu
Date of publication
13/10/2023
Date of order
31/08/2023
13/10/2023
A purchase I made a month ago was returned due to wrong size. I returned it a month ago and still no refund (164,98€). Email support is very friendly, but i don't know if they actually help.

Order 34418483
2.00
Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your feedback! We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we saw that your refund was issued to you successfully! Best wishes Bergfreunde.eu
Date of publication
28/08/2023
Date of order
14/08/2023
28/08/2023
2.00
Poor
Bergfreunde.eu replies: 31/08/2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Date of publication
27/08/2023
Date of order
13/08/2023
27/08/2023
I purchased a pair of sandals on their website but realised that I wanted to change my mind so quickly cancelled the order. However they still sent the order to me. When I complained they did send a post paid label for me to return the item but it would still be awkward for me to return the order so I decided to keep it. This order should have been cancelled and never sent to me. Not happy with th
2.00
Poor
Bergfreunde.eu replies: 28/08/2023
Thank you for your review and your feedback. We can fully understand that you're upset that we were not able to cancel your order. Unfortunately our window to manually cancel an order is very small and our logistics department was quicker and has already processed your order. We will internally adress your feedback of a customer message check before dispatching an order. We apologise for the incon
Date of publication
21/08/2023
Date of order
07/08/2023
21/08/2023
No package, no delivery, no proper abswer from bergfreunde, but yes, lets send a survey ♂
2.00
Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your feedback! We apologize that your experience did not meet your expectations! We're very sorry for the delay of your shipment. Sometimes EU orders can take a little bit longer. We're happy you received the parcel after all! Best wishes Bergfreunde.eu
Date of publication
18/08/2023
Date of order
18/08/2023
18/08/2023
I couldn't pay with my credit card, even though I've tried multiple cards, in multiple banks, on multiple web browsers. I had to use PayPal which is bad, as I didn't want to pay their fee, but you made me.
2.00
Poor
Bergfreunde.eu replies: 31/08/2023
Hello and thank you for your review! We understand that you are upset in this regard. Unfortunately the decision and approval of the payment method lies with our payment service provider. We apologise that PayPal was your only possible option. We will look into this to improve our payment service. Best regards, Bergfreunde.eu
Date of publication
16/08/2023
Date of order
16/08/2023
16/08/2023
good products at good price but force buyer to spend more
2.00
Poor
Bergfreunde.eu replies: 28/08/2023
Thank you for your review. We apologize that your experience did not meet your expectations. Unfortunately we cannot understand what you mean by 'force buyer to spend more' as there are no such measures in our shop. We are pleased at any time to hear about your experiences and suggestions at Bergfreunde.eu/contact/ . Best regards, Bergfreunde.eu
Date of publication
10/08/2023
Date of order
07/08/2023
10/08/2023
Already waiting full 4 days only for dispatch 2 shorts , summer will gone in mean time
No way than the delivery will be 8 working days
2.00
Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your review. We apologise that your experience did not meet your expectations! We're very sorry for the delay of your shipment and are happy that it was delivered shortly after. Best regards Bergfreunde.eu
Date of publication
26/06/2023
Date of order
04/06/2023
26/06/2023
I received a product that was not new (most probably a return or an item that sat in a showroom), very poorly packaged. Customer Service just wasted my time with stupid general statements.
2.00
Poor
Bergfreunde.eu replies: 22/12/2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. If we can offer any further assistance please contact us at Bergfreunde.eu/contact/ . Best regards, Bergfreunde.eu
Date of publication
21/06/2023
Date of order
07/06/2023
21/06/2023
Very long delivery time.
2.00
Poor
Bergfreunde.eu replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d
Date of publication
14/06/2023
Date of order
03/06/2023
14/06/2023
Shipping is horrible, after 12 days order is still not delivered!!!
2.00
Poor
Bergfreunde.eu replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d
Date of publication
05/06/2023
Date of order
21/05/2023
05/06/2023
Items did not arrive in time
So when I return home I will be sending back to seller for refund
2.00
Poor
Bergfreunde.eu replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d
Date of publication
04/06/2023
Date of order
15/05/2023
04/06/2023
I ordered my stuff on Monday. Nothing happend until Friday. At weekend I had to write a letter for the costumer care because I didn't know anything about my parcel. Than they answered me on Monday when they dispatched. I got my parcel 2 weeks later. It has to be a week but it looks like they were sleeping...
2.00
Poor
Bergfreunde.eu replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d
Date of publication
29/05/2023
Date of order
15/05/2023
29/05/2023
2.00
Poor
Bergfreunde.eu replies: 28/07/2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Date of publication
18/05/2023
Date of order
29/04/2023
18/05/2023
Photos are deceiving and don't include many article details.
2.00
Poor
Date of publication
05/05/2023
Date of order
10/04/2023
05/05/2023
Hi Bergfreunde,

COMPLAINT product damaged, order number 33234631, ticket ID1758061, Dynafit jacket.
I sent the package back to you 14 days ago, according to your instructions.
I would like to ask if you have received the package back ?
And when will the funds of €209 be returned to me.

Thank you for your answer
Mgr. Jozef FEKIAČ
SLOVAKIA
dodofekiac@gmail.com
2.00
Poor
Date of publication
05/05/2023
Date of order
05/05/2023
05/05/2023
2.00
Poor
Bergfreunde.eu replies: 28/07/2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu