Date of publication
04/04/2024
Date of order
21/03/2024
04/04/2024
I have no idea why you keep asking me to rate the service as I am still waiting for the package. I ordered the stuff on the 21st of March. Today is the 4th of April and still haven't received anything!!! When I check the tracking, it looks like the package is still in Germany!!!
1.00
Very Poor
Date of publication
01/04/2024
Date of order
16/03/2024
01/04/2024
I have not received my order
1.00
Very Poor
Bergfreunde.eu replies: 22/04/2024
"Thank you for your review. We apologize that your experience did not meet your expectations! We are happy to see that your order now has been delivered. If we can offer any further assistance please contact us at Bergfreunde.eu/contact/ . Best regards, Bergfreunde.eu "
Date of publication
22/03/2024
Date of order
22/03/2024
22/03/2024
Fake delivery times - The company consciously lies about the delivery times.

I purchased a present for my son because I read that it would arrive in 2-3 days.
AFTER they received the payment, I got the confirmation email saying the delivery would take 9-11 days.

This is misleading advertising, a fraud and a formal legal action should be taken agains them.
1.00
Very Poor
Date of publication
21/03/2024
Date of order
05/02/2024
21/03/2024
The package was lost by courier. Money wasn’t refaund.
1.00
Very Poor
Date of publication
02/03/2024
Date of order
20/02/2024
02/03/2024
Received different product from the one displayed on the shop website.

The picture shown on the shop website (and in confirmation email) does not correspond to the product I received - it did show a jackwt with under arm pit zips and a different colour of front zips - obviousley a different product from the one I received. Big disappointment. I am returning this product and I am expected to pay 1
1.00
Very Poor
Date of publication
19/02/2024
Date of order
05/02/2024
19/02/2024
I ordered a rab microlight deep ink.
They sent me black
1.00
Very Poor
Date of publication
08/02/2024
Date of order
21/01/2024
08/02/2024
1.00
Very Poor
Date of publication
28/01/2024
Date of order
28/01/2024
28/01/2024
Terrible
1.00
Very Poor
Bergfreunde.eu replies: 08/02/2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Date of publication
24/01/2024
Date of order
10/01/2024
24/01/2024
Everything went wrong! I was deceived because I made an online purchase at a price, with still 2 products in stock, and they canceled my order with the excuse that they didn't have stock! Surreal. Even today, they still have one product in stock, and my order is still pending! On top of that, they increased the price of the product and wanted me to buy it again at the current price! Unbelievable!
1.00
Very Poor
Bergfreunde.eu replies: 08/02/2024
Thank you for the review. We absolutely understand your disappointment and apologize for your inconvenience. We are sorry that the sleeping bag was temporarily out of stock and your order had to be cancelled. Unfortunately, due to a technical issue in our online shop the item was shown as available when this was not the case. As we see that you already have contacted our colleagues at customer
Date of publication
11/01/2024
Date of order
11/01/2024
11/01/2024
Once the website stated 3-5 working day delivery and when you order it is all of a sudden 5-7 working days. This is misleading the buyer!!! Also I have placed an order on the 9th January and today on the 11th there is still no update on my order, it is not even prepared!!!! Pathetic... Very poor shipping service... also I have contacted customer support and it says I have to wait 2-4 working days
1.00
Very Poor
Bergfreunde.eu replies: 12/01/2024
Hello and thank you for your feedback! We're sorry that your experiences with our shop didn't meet your expectations. We can understand that it bothers you when you don't receive any information about the shipping status. We are constantly working on the optimization. We can see that your parcel has already left our center and will be delivered in the next days. Best regards, Bergfreunde.eu
Date of publication
29/12/2023
Date of order
15/12/2023
29/12/2023
Order has not arrived holiday gift will be not given.
1.00
Very Poor
Bergfreunde.eu replies: 09/01/2024
Thank you for the review! We understand how unsettling this is and this should not be happening. You already are in contact with our customer service team and they are working on a solution for you. We appreciate your patience and understanding. Please do contact us at Bergfreunde.eu/contact/ if you have further questions. Best regards, Bergfreunde.eu
Date of publication
15/12/2023
Date of order
01/12/2023
15/12/2023
I ordered items 1/2 dec. only got them yesterday too late to return or exchange items before trip Saturday. Couldn’t afford to double order from somewhere else. Sizing too big
1.00
Very Poor
Bergfreunde.eu replies: 16/12/2023
Thank you for the review. We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and they are working on a solution for you. We appreciate your patience and understanding. Best regards, Bergfreunde.eu
Date of publication
14/12/2023
Date of order
18/11/2023
14/12/2023
1.00
Very Poor
Bergfreunde.eu replies: 16/12/2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards Bergfreunde.eu
Date of publication
08/12/2023
Date of order
07/12/2023
08/12/2023
My order still has not been shipped, no 35413508. I sent an email but you did nit reply. I phoned but was left on hold and nobody answered.
You have promised delivery in 8-10 business days but have not bothered to ship yet. I shall raise a dispute with paypal unless you sort out my order and communicate with me.
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your review. We’re sorry that you’ve been waiting. As you've placed your order two days ago, we're currently processing your order. We’ll keep you posted on the status of your order. Due to many queries, it sometimes takes a little bit longer for us to answer to emails but we will get back to you soon! Best regards Bergfreunde.eu
Date of publication
05/12/2023
Date of order
05/12/2023
05/12/2023
The real colour does not suit to the picture
1.00
Very Poor
Bergfreunde.eu replies: 06/12/2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Bergfreunde.eu
Date of publication
29/11/2023
Date of order
27/10/2023
29/11/2023
It's good to buy from Bergfreunde exclusively if you are 100 % sure that the size and model fits you. But even then the waiting time is way too long to receive the order. For me it took 2 weeks to receive it (I currently reside in Lithuania).

The problem starts if you want to return the goods and get reimbursed. It takes approx. 3 weeks to get reimbursed!

I had to return the goods 3 times and l
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your review. Our apologies that the item our service did not meet your expectations. We've seen you already contacted our customer service to clarify the matter. Best regards Bergfreunde.eu
Date of publication
24/11/2023
Date of order
24/11/2023
24/11/2023
trying to make my order for the last 30 minutes, the wlcome code expired because one item on the shopping list disappeared and the order didnt go through...went back, didnt have the 3rd item in my shopping cart now and the code either!what a shitshow
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your feedback. Our apologies that you had trouble with the code! Please contact us at bergfreunde.eu/contact so we can find a solution for you. Best wishes Bergfreunde.eu
Date of publication
21/11/2023
Date of order
21/11/2023
21/11/2023
This is a 4-th try to purchase from your site. Last time my card was refused due "technical" reason, then it went trough but order didnt, it got "lost" somehow.
Very bad service
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your feedback. Our apologies that you had trouble with purchasing! Maybe try switching to a different browser or delete your cookies/browser history? We see you have already contacted our customer service so we can hopefully find a solution for you! Best wishes Bergfreunde.eu
Date of publication
14/11/2023
Date of order
31/10/2023
14/11/2023
I ordered a product that turned out to be in children's sizes. they rejected my complaint. I had to send the goods back at my own expense
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your feedback. We understand how unsettling this is. As we've seen, you have already been in contact with our customer service team. Best wishes Bergfreunde.eu
Date of publication
06/11/2023
Date of order
10/10/2023
06/11/2023
I ordered 3 items and they sent 1 item. Other 2 is missing, I paid 350 Euro. This is scam company, they don’t have item in the stock but they are still selling it. I’ll go to police station to report it ad sue them. Wasted 3 weeks for shipping to malta and 350 Euro. Scam!!!!


They refuse to refund my money, pure scam. Don’t order, it was my first order they stole money!!!
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your review! We're very sorry to hear that you didn't receive your package as wished! We see that you've already contacted our customer service and have been refunded. Best wishes Bergfreunde.eu
Date of publication
04/11/2023
Date of order
21/10/2023
04/11/2023
It takes ages till a customer gets refund.
1.00
Very Poor
Bergfreunde.eu replies: 11/12/2023
Hello and thank you for your review! We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience. Best regards, Bergfreunde.eu
Date of publication
04/11/2023
Date of order
21/10/2023
04/11/2023
It takes weeks till the order arrives. And if, god forbid, the size does not fit and you return the order, then it takes ages to get your money back.
1.00
Very Poor
Bergfreunde.eu replies: 11/12/2023
Hello and thank you for your review! We are pleased to see that you have received your parcel within the guaranteed delivery time. We hope you enjoy your order! Regarding your return, unfortunately, we have not yet received your return. Once we receive your parcel, we will notify you by e-mail and we will issue the refund. Kind regards, Bergfreunde.eu
Date of publication
09/10/2023
Date of order
25/09/2023
09/10/2023
Shipping seems to get slower and slower with this company. Disappointing service.
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your review. Our apologies about the shipping delays. We're happy to see that you have received your parcel! Best wishes Bergfreunde.eu
Date of publication
21/09/2023
Date of order
21/09/2023
21/09/2023
I bought a camping chair and the seller didn't have it. Strange, he sells goods that are not available. I've been waiting for a refund for 14 days and I'm still waiting.
1.00
Very Poor
Bergfreunde.eu replies: 27/09/2023
Thank you for the review. We apologize that your desired item was out of stock. Due to a technical issue in our online shop the item was shown as available when this was not the case. Our customer service has initiated your refund and it should be transferrred to you account. We apologise again fot the inconvenience. Best regards, Bergfreunde.eu
Date of publication
19/09/2023
Date of order
19/09/2023
19/09/2023
The shop is the most horrible what I saw in my life. Thieves cheaters no.1! they didn give my money back 3 year ago about 2300 czk. And I did a order about men bermudas they are who canceled this but didn t get any message! My money are away and nothing wad delivered. Via email I received answer for my question that they canceled my order and money is where about 1200 czech krone? I hardly do not
1.00
Very Poor
Bergfreunde.eu replies: 06/10/2023
Hello and thank you for your review. We didn't receive any payment from you. Please look at the account statement: The amount was only reserved and released again. We canceled your order based on the negative information and the documentation of the previous processes in your customer account. Please understand that you cannot place orders at our shop again. Thank you for your understanding. Be
Date of publication
15/09/2023
Date of order
12/08/2023
15/09/2023
1.00
Very Poor
Bergfreunde.eu replies: 18/09/2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Date of publication
09/09/2023
Date of order
26/08/2023
09/09/2023
the goods are sent that do not correspond to what you order, scammers
1.00
Very Poor
Bergfreunde.eu replies: 12/09/2023
Thank you for the review. Our apologies that you did not receive the items you ordered. This shouldn’t be happening. As we can see you have already been in contact with our customer service. Should your case not have been solved to your satisfaction contact us again at Alpinetrek.co.uk/contact/ so that we can assist you further. Best regards, Bergfreunde.eu "
Date of publication
08/09/2023
Date of order
25/08/2023
08/09/2023
cancel my order for no reason
1.00
Very Poor
Bergfreunde.eu replies: 06/10/2023
Hello and thank you for your message! We understand that you are upset in this matter. Please get in touch with us to clear up the misunderstanding. Thank you and best regards, Bergfreunde.eu
Date of publication
04/09/2023
Date of order
04/09/2023
04/09/2023
I placed order 14.8.2023 but the goods was not on stock. Until now (4.9.2023) I do not have money back on my account and do not know what anything about it. Somebody on the prone told me 2 weeks ago that I will have money back in 5 working days but nothing happened.
Really poor experience.
1.00
Very Poor
Bergfreunde.eu replies: 11/09/2023
Thank you for the review. We're sorry that the item was out of stock. We can see that you have been in contact with our customer service and we have issued a refund. We apologise for the inconvenience. Best regards, Bergfreunde.eu
Date of publication
29/08/2023
Date of order
15/08/2023
29/08/2023
1.00
Very Poor
Bergfreunde.eu replies: 31/08/2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Date of publication
28/08/2023
Date of order
14/08/2023
28/08/2023
1.00
Very Poor
Bergfreunde.eu replies: 31/08/2023
Hello and thank you for your rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions at bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Date of publication
28/08/2023
Date of order
28/08/2023
28/08/2023
I attempted to purchase a hat from the Bergfreunde platform, but my card was not accepted as a valid payment method. Luckily, I also had a PayPal account, so I could proceed with an alternate payment method. Unfortunately, the hat I wanted was the last one in stock, and after the initial payment failed, it immediately became unavailable. This occurred over a week ago, and disappointingly, Bergfreu
1.00
Very Poor
Bergfreunde.eu replies: 30/08/2023
Hello and thank you for your valuable feedback! We're sorry that your experiences with our shop didn't meet your expectations. We can understand that the issues outlined above prevent you from a satisfying experience. We are constantly working on the optimization. We apologise for the inconveniences! Best regards, Bergfreunde.eu
Date of publication
24/08/2023
Date of order
16/08/2023
24/08/2023
Made the order, received the tracking number, never receive the parcel, and then sent me email that I have successfully 'returned' the items! And no refund have received yet! Ridiculous!

So I made another order after this 'incident' for testing. Now after this shop captured my payment, 3 days has gone and the status is still 'being process'. No shipping information provided, and no one even bothe
1.00
Very Poor
Bergfreunde.eu replies: 09/12/2023
Hello and thank you for your review! Thank you for the review. Please accept our apologies that the parcel didn’t arrive. We're happy to see that you got a refund for the missing package and that the second order arrived successfully! Best wishes Bergfreunde.eu
Date of publication
17/08/2023
Date of order
03/08/2023
17/08/2023
Still not received product!
1.00
Very Poor
Bergfreunde.eu replies: 08/09/2023
hank you for your review. An error must have occurred here, we understand how annoying this situation is and we apologize for that. We can see you have already contacted our colleagues in customer service. If you require any further assistance, do not hesitate to contact us again at Bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Date of publication
16/08/2023
Date of order
02/08/2023
16/08/2023
I haven't received it after 15 days
1.00
Very Poor
Bergfreunde.eu replies: 08/09/2023
Thank you for your review. An error must have occurred here, we understand how annoying this situation is and we apologize for that. We can see you have already contacted our colleagues in customer service. If you require any further assistance, do not hesitate to contact us again at Bergfreunde.eu/contact/ . Kind regards, Bergfreunde.eu
Date of publication
14/08/2023
Date of order
11/08/2023
14/08/2023
Bergfreunde STOP STEALING my money!!!
Unauthorised transaction!
On August 5th, 2023 I have been charged with the amount of €153.91 (See "Image 06-23-2023.jpeg" and a PDF bank statement document attached to this email).

This transaction is unknown to me, and has not been authorized by me, would you be able to explain why was this amount charged on August 5th?

The amount matches my previous order
1.00
Very Poor
Bergfreunde.eu replies: 01/09/2023
Thank you for your review. We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and your money has been transferred back to your account. We will look into the causes of this incident. We appreciate your patience and apologise for the inconveniences. Best regards, Bergfreunde.eu
Date of publication
31/07/2023
Date of order
14/07/2023
31/07/2023
Still haben received my order.
1.00
Very Poor
Bergfreunde.eu replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d
Date of publication
24/07/2023
Date of order
24/07/2023
24/07/2023
After 10 days, i called them to see what is happening with my order, when it was arriving, they told me that actually it was cancelled, they never notified me about this, and until now, i have no news about a refund. This eas my first order on the site, for sure it will also be the last one
1.00
Very Poor
Bergfreunde.eu replies: 31/08/2023
Thank you for your review. Our apologies that your order was cancelled. We understand how unsettling this is and it should not be happening. As we can see you have already been in contact with our customer service team and your payment has been refunded. Best regards, Bergfreunde.eu
Date of publication
20/07/2023
Date of order
07/07/2023
20/07/2023
these people sent an order I told them not to, now they don't reply to my e-mails about my refund!! Scammers
1.00
Very Poor
Bergfreunde.eu replies: 08/09/2023
Hello and thank you for your review! We're sorry that your parcel could not be delivered. As we can see you have been refunded. We apologise again for the inconvenience! Best regards, Bergfreunde.eu
Date of publication
16/07/2023
Date of order
16/07/2023
16/07/2023
I have ordered and paid N.33801924 on 22/06/2023 and still today 16/07/2023 I have not received
1.00
Very Poor
Bergfreunde.eu replies: 04/08/2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-d