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topregal.co.uk
Reviews:

86 reviews in the last 12 months254 total reviews  

4.86
Excellent

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Top positive review

May 3, 2023
 Verified review
very helpful in every way possible, very friendly when approached with problems. very professional company with a speedy response. a great company to do work with.

Top negative review

Apr 4, 2023
 Verified review
My purchase was delivered to the wrong address. Rather than loose £75.00 I decided to do some research myself as to where it could have been delivered, and found it. It had been delivered to a different address to the one on the label. Also one of the trays on the trolley had three small dents in it, something I noticed immediately I opened the package. Thinking that it would be too complicated to return the trolley, and that I might never get another one, I decided to put up with the dents and keep the trolley.
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Reviews for topregal.co.uk

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Apr 6, 2023
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Mar 8, 2023
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Mar 1, 2023
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Mar 1, 2023
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Apr 4, 2023
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My purchase was delivered to the wrong address and it was damaged.

My purchase was delivered to the wrong address. Rather than loose £75.00 I decided to do some research myself as to where it could have been delivered, and found it. It had been delivered to a different address to the one on the label. Also one of the trays on the trolley had three small dents in it, something I noticed immediately I opened the package. Thinking that it would be too complicated to return the trolley, and that I might never get another one, I decided to put up with the dents and keep the trolley.
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Answer by topregal.co.uk
Apr 5, 2023
Good afternoon Thanks for the reply, I have found your order on our system but cannot see emails reporting damage. Looking through our call logs I cannot see any reported issues with a dented trolley. I do apologise if it was delivered to the address not on the label. Using third party couriers we are very much at their mercy with regards to accuracy of delivery. We would also like to either replace or at least compensate for the damage, and will email you from our system to address this
Sep 6, 2023
 Verified review
the delivery service was not very good, got told on the day of expected delivery that it was going to be delayed. item also turned up with quite a few marks on it.
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Answer by topregal.co.uk
Sep 7, 2023
Hi. Thank you for bring this to our attention. I see from looking through your order we didn't get notified of this from the courier or yourself so have been unable to contact you. Now we are aware we would like to offer a gesture of goodwill. if you could call into us on 01495 707222 and ask to speak to me (Nigel) I would like to make this right for you