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topregal.co.ukReviews

: 164Excellent

4.80

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certified since: May 25, 2021
updated on: Feb 4, 2023
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certified since: May 25, 2021
updated on: Feb 4, 2023
topregal.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At topregal.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for topregal.co.uk

132 verified reviews in the last 12 months

164 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 14, 2022
Good quality racking that is not only sturdy but also cheaper than the competition. My only gripe were the instructions. Although they were informative, they did not seem to correlate with the racking we purchased so much time was wasted trying to match up specific instructions that did not actually work in real life, i.e. the diagonal braces that we had to work out for ourselves. Regardless of this I'd have no hesitation buying again from this company.
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the most relevant critical review


Dec 14, 2022
The worst experience we have ever had with a commercial company when the product they delivered was not compatible and they were advised immediately but the delivery drivers refuse to take it back and then subsequently customer service have delayed Taking Back the product by claiming additional charges for the return. Every day they tried to introduce additional charges which they claim that product was used because they can see this from the photograph sent of the product. Their customer service is very poor and and without any experience or information. We have had now had to threaten them to take them to court and they still do not engage by providing us with the details of the solicitors in the UK or their lawyers in Germany. this company is not to be trusted ever! We do not recommend them at all and they they seem to be so disorganised that how they can even be rated is questionable.
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Reviews for topregal.co.uk

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 Verified review
3 days ago
well organised delivery. quality product.
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 Verified review
4 days ago
staff were very efficient and accommodating
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 Verified review
4 days ago
Very good service and product
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 Verified review
4 days ago
Very quick - great thanks
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 Verified review
10 days ago
A very good stockist. Paint is in stock and available for next working day delivery. Very good customer service.
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Answer by topregal.co.uk
4 days ago
Many thanks for the 5 star top mark review. Thank you for taking the time from your day to provide such positive feedback - it means a lot to us
 Verified review
11 days ago
Fast delivery competitive prices.
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Answer by topregal.co.uk
4 days ago
Good afternoon Thank you for the top marks review. It means a lot to us to hear such warm feedback and moreover its satisfying to have been able to impress you with our delivery and pricing strategies - thanks again
 Verified review
11 days ago
GREAT TURN AROUND SERVICE
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Answer by topregal.co.uk
4 days ago
Thank you for taking the time for rating us in such a positive manner. It is good to hear you enjoyed the service we were able to offer
 Verified review
11 days ago
The quality of the tools and tool cabinet are excellent value for money. Delivery was very quick I ordered on hhe Friday and it was delivered on the Monday.
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Answer by topregal.co.uk
4 days ago
Hi Thanks for the 5 star review. We too are very pleased with the quality of our equipped tool cabinet and happy that you felt TOPREGAL service and product reached the levels we hope to achieve
 Verified review
11 days ago
Excellent door to door service, can't fault.
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Answer by topregal.co.uk
4 days ago
Good morning Many thanks for such a kind review - it is much appreciated we gave you good enough service to warrant a 5 star review - thanks so much!
 Verified review
Jan 13, 2023
Excellent service
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Answer by topregal.co.uk
Jan 19, 2023
Good morning Many thanks for taking the time to leave a 5 star review. It is great to hear our service was at a level you were expecting. We do hope to see you again at Topregal soon
 Verified review
Jan 12, 2023
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 Verified review
Jan 11, 2023
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 Verified review
Jan 11, 2023
All good as promised
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Answer by topregal.co.uk
Jan 17, 2023
Good morning Many thanks for the 5 star review of us here at TOPREGAL. I am pleased you felt able to award us top marks - much appreciated
 Verified review
Jan 11, 2023
Excellent communication both pre and post purchase. Appreciated discount for paying by BACS too. Delivery was slightly delayed but we were kept informed so not a problem.
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Answer by topregal.co.uk
Jan 17, 2023
Hi there - thank you so much for marking us as 5 stars. I see the delay was caused at courier which is really frustrating to us, but I am pleased you found our updates helpful and reassuring we were trying our best! We do try to keep good levels of communication open with our customers as I know how annoying it is to be kept out of the loop
 Verified review
Jan 11, 2023
Top quality product helpful on the phone.
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Answer by topregal.co.uk
Jan 17, 2023
Good morning That is so kind of you to leave us a 5 star review and thanks for the warm words about the staff here, I will make sure they read this review as I know it means a lot when their work is appreciated. We do hope to see you at TOPREGAL again soon
 Verified review
Jan 11, 2023
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 Verified review
Jan 11, 2023
Sell your components individually as well as in kit form, TR helped me out on this and we have received the parts, well done
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Answer by topregal.co.uk
Jan 19, 2023
That is great news we were able to assist and help out getting you the separate parts you needed. Thank you also for providing the review feedback
 Verified review
Jan 11, 2023
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Answer by topregal.co.uk
Jan 11, 2023
Hi there Many thanks for taking the time to rate us 5 stars. It means a lot to us to know we are reaching the levels of service we strive to achieve
 Verified review
Jan 11, 2023
Excellent service. On time. Great product. Thanks.
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Answer by topregal.co.uk
Jan 11, 2023
Good morning Thanks so much for the 5 star rating. It means a lot to us to know we have provided a service you are happy with and we do hope to see you again at TOPREGAL soon
 Verified review
Jan 11, 2023
Excellent product at a great price. If i had any quibble it would be that the uprights arrived built as the instructions aren't overly clear to get the braces evenly spaced. This made the build time considerably longer than it should have been.
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Answer by topregal.co.uk
Jan 11, 2023
many thanks for the kind review and 5 star rating. More importantly for the feedback on the instructions. I have passed your comments to Design and Product so that we can improve our offer. Thanks for taking the time to point it out, and I am glad you are happy with the finished result