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TrustmarkValid
certified since: May 25, 2021
updated on: May 29, 2023
topregal.co.uk is checked and certified according to the Trusted Shops quality criteria
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Reviews for topregal.co.uk
This is how we ensure that reviews come from real consumers.
the most relevant positive review
Dec 14, 2022
ordered a oil pump to pump wast oil from barrels /good price good delivery pump works realy well , ,<well peased wit the hole process many thanks----ernie hunter newcastle-upon-tyne
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the most relevant critical review
Dec 14, 2022
The worst experience we have ever had with a commercial company when the product they delivered was not compatible and they were advised immediately but the delivery drivers refuse to take it back and then subsequently customer service have delayed Taking Back the product by claiming additional charges for the return. Every day they tried to introduce additional charges which they claim that product was used because they can see this from the photograph sent of the product. Their customer service is very poor and and without any experience or information. We have had now had to threaten them to take them to court and they still do not engage by providing us with the details of the solicitors in the UK or their lawyers in Germany. this company is not to be trusted ever! We do not recommend them at all and they they seem to be so disorganised that how they can even be rated is questionable.
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Reviews for topregal.co.uk
Verified review
5 days ago
Yes
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Verified review
10 days ago
Great communication and advice/knowledge given.
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Answer by topregal.co.uk
4 days ago
Good afternoon - Many thanks for rating us so highly! It is greatly appreciated but even more satisfying to know you are happy with the experience you received from us. We do hope to see you again very soon
Verified review
12 days ago
Good prompt helpful service from the whole team. A rare experience these days.
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Answer by topregal.co.uk
4 days ago
Hi Thank you so much for the commendation! We really appreciate you taking the time out to review us, and so pleased it is positive. We do hope to see you again soon
Verified review
May 6, 2023
excellent service,
good communication,
delivery on time.
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Answer by topregal.co.uk
May 12, 2023
Good morning
Many thanks for rating us top marks across the board. It is great to hear you have had a good experience with us and we hope to see you again soon. Thanks again for taking the time out to leave a review - most appreciated
Verified review
May 3, 2023
very helpful in every way possible, very friendly when approached with problems.
very professional company with a speedy response.
a great company to do work with.
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Answer by topregal.co.uk
May 5, 2023
Thank you for taking the time to rate. I am pleased we were able to show your our commitment to providing customer service. Thank you for your kind words, much appreciated
Verified review
May 3, 2023
Purchase both their HSE1000/3 pallet stacker and more recently HWE1500-2 electric pallet truck. Very competitive pricing and excellent customer service.
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Answer by topregal.co.uk
May 3, 2023
Thank you for taking time from your day to review us and I am pleased you felt our service was good. I am even more pleased you feel the products are of good price and quality and they have helped you and your business
Best wishes
Verified review
May 3, 2023
Great price, great service
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Answer by topregal.co.uk
May 3, 2023
Thank you so much for the 5 star review. We do pride ourselves on good prices and service to match, so I am pleased you felt this way too, and took the time out to review us
Verified review
Apr 23, 2023
Very professional
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Answer by topregal.co.uk
May 2, 2023
Good morning - Many thanks for a very positive review. It means a lot to us to know you rate us so highly. Thanks again for taking the time to leave a review
Verified review
Apr 19, 2023
good products and quick delivery
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Answer by topregal.co.uk
Apr 20, 2023
Good afternoon
Thank you so much for taking the time out of your day to rate us so highly, we appreciate it greatly, but are even more pleased you are happy with the racking and have returned for a second time
Verified review
Apr 19, 2023
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Verified review
Apr 19, 2023
very good price and delivery was quick
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Verified review
Apr 19, 2023
Excellent product and greet delivery turnaround
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Answer by topregal.co.uk
Apr 20, 2023
Hi there
Thank you so much for the kind words and 5 stars. It is really heartening to hear you are happy with the service and the item
Verified review
Apr 13, 2023
Website was easy to use when placing the order. The product arrived earlier than anticipated and advised (The next day).
Product is very well made
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Answer by topregal.co.uk
Apr 20, 2023
Good afternoon
It is great to hear we surpassed your expectation with delivery and the product, so thank you so much for sharing that in this review. We hope our service will lead you to use again in the very near future
Verified review
Apr 6, 2023
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Verified review
Apr 6, 2023
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Verified review
Apr 4, 2023
My purchase was delivered to the wrong address. Rather than loose £75.00 I decided to do some research myself as to where it could have been delivered, and found it. It had been delivered to a different address to the one on the label.
Also one of the trays on the trolley had three small dents in it, something I noticed immediately I opened the package.
Thinking that it would be too complicated to return the trolley, and that I might never get another one, I decided to put up with the dents and keep the trolley.
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Answer by topregal.co.uk
Apr 5, 2023
Good afternoon
Thanks for the reply, I have found your order on our system but cannot see emails reporting damage. Looking through our call logs I cannot see any reported issues with a dented trolley. I do apologise if it was delivered to the address not on the label. Using third party couriers we are very much at their mercy with regards to accuracy of delivery.
We would also like to either replace or at least compensate for the damage, and will email you from our system to address this
Verified review
Apr 2, 2023
Ordered and it arrived no fuss. Most useful bit of kit I have bought.
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Answer by topregal.co.uk
Apr 3, 2023
Hello
That is fantastic news to hear that you are finding the equipment you have bought from us to be useful and helpful in your business. Thank you for taking the time from your day to leave such a positive review
Verified review
Mar 31, 2023
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Verified review
Mar 31, 2023
Great product, quick delivery and great communication
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Answer by topregal.co.uk
Apr 3, 2023
Good morning
Many thanks for taking the time to leave such a warm review. We really appreciate it and look forward to seeing you back at Topregal soon
Verified review
Mar 15, 2023
Quick delivery
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Answer by topregal.co.uk
Mar 24, 2023
Hi there - good morning
many thanks for the 5 star top marks review. It is very much appreciated and we are glad you are happy with the delivery and the racking you bought. We do hope to hear from you again soon