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topregal.co.ukReviews

: 134Excellent

4.83

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certified since: May 25, 2021
updated on: Dec 8, 2022
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certified since: May 25, 2021
updated on: Dec 8, 2022
topregal.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At topregal.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for topregal.co.uk

116 verified reviews in the last 12 months

134 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Apr 14, 2022
Good quality racking that is not only sturdy but also cheaper than the competition. My only gripe were the instructions. Although they were informative, they did not seem to correlate with the racking we purchased so much time was wasted trying to match up specific instructions that did not actually work in real life, i.e. the diagonal braces that we had to work out for ourselves. Regardless of this I'd have no hesitation buying again from this company.
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the most relevant critical review


Jun 29, 2022
A German company but not German quality in all respects, a touch of Xi Ching Chang tu if you get my drift. Instructions are appalling. You would think like I did, its only a piece of mechano what can go wrong..... very wrong! Try YouTube first..even that's a challenge. I will give it a strong plus for the shelving....its a thick and strong chip better than some other companies.
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Reviews for topregal.co.uk

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 Verified review
Jun 29, 2022
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 Verified review
Jun 29, 2022
Very speedy and efficient service. Top class customer service.
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Answer by topregal.co.uk
Jun 30, 2022
Thank you so much for taking the time to rate us as 5 stars. It is very much appreciated, and I am very glad you are happy with your purchase and the service you recieved
 Verified review
Jun 15, 2022
A good company to purchase from; fast delivery and good range of products.
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Answer by topregal.co.uk
Jun 16, 2022
Hi there, good morning Many thanks for such kind words, to hear that you rate us so highly is really nice to hear, and thanks for taking the time out to place a review
 Verified review
Jun 15, 2022
Very good product and service.
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Answer by topregal.co.uk
Jun 16, 2022
Good morning - many thanks for the review and the kind words. We are really pleased our service and product pleased you so much! We hope to see you again really soon at Topregal
 Verified review
Jun 15, 2022
Great company ,great item
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Answer by topregal.co.uk
Jun 16, 2022
Thank you so much for the review, it means a lot to us to hear you like the product and the service received
 Verified review
Jun 15, 2022
Our brand new Forklift Pallet Truck arrived on a pallet that was way too small for it! It had crushed the pallet and was leaning to one side. We had to get into the back of the lorry to keep it up once the straps had come off. Why on earth you would put something that heavy on a pallet that small I will never know.
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Answer by topregal.co.uk
Jun 16, 2022
Good morning - many thanks for your feedback. Your stacker's mast is 2077mm high. The courier will only ship items on a pallet so we had to create a pallet that kept the height under the 2200mm maximum that the courier allows due to roof heights restrictions on their vehicles. If we had used a full sized pallet the height would be 2400mm and the courier would have been unable to deliver. Looking at the pictures on your order it seems the damage was done in transit. If we had shipped on a full sized pallet we would have to use a specific type of transport that would have been outside of our free mainland UK delivery offer, and delivery costs would have been around £500 to you, and instead of 1-3 days would have been 1-2 weeks. I will take up the treatment of the pallet with the courier company, so thank you for pointing that out to us
 Verified review
Jun 15, 2022
excellent product and service
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Answer by topregal.co.uk
Jun 16, 2022
Many thanks for awarding us 5 stars and such warm words! It is great to see you are happy with the service we provide
 Verified review
Jun 10, 2022
We've made several orders from Top Regal now and have been impressed with the quick deliveries and the quality of the products. We will certainly keep going back to them. Highly recommended
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Answer by topregal.co.uk
Jun 14, 2022
That is so good to hear! Thank you so much for the positive feedback and 5 stars. It means a lot to us to know we are doing a good job!
 Verified review
Jun 3, 2022
Great product, helpful staff on the phone and rapid delivery...
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Answer by topregal.co.uk
Jun 3, 2022
Thank you for the kind words about our staff. I know they are always keen to present TOPREGAL in the best light and to help our customers as best as they can. it is nice to hear that validated in your review!
 Verified review
Jun 2, 2022
A pleasure to deal with Topregal. Friendly and helpful from start to finish, and happy to demo equipment when I visited, also subsequently to sort out any glitches. Online retailing at it’s finest. Thank you all!
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Answer by topregal.co.uk
Jun 3, 2022
Yes that's right, without a showroom as such we are happy to demonstrate a product at our warehouse in South Wales. It is good to hear that glitches were solved quickly and you are happy with the experience you had. Thank you so much for taking the time out to write this review
 Verified review
Jun 1, 2022
They do justice to their Name
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Answer by topregal.co.uk
Jun 3, 2022
Thanks so much for the kind words. It is great to hear you feel we do enough to earn 5 stars and such nice words
 Verified review
Jun 1, 2022
The customer service was great and the product exceeded the expectations
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Answer by topregal.co.uk
Jun 3, 2022
Thank you so much for the kind words, it means a lot that as well as providing top quality products, we also gave top quality service!
 Verified review
Jun 1, 2022
Great Communication from the company ,getting what they need to make a great service , after sales contact was great . Ordered Scrubber below ,great Item came the very next day and has been used every day since . Thank you and your team ,great Item at a great price !
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Answer by topregal.co.uk
Jun 1, 2022
Good morning - thank you so much for leaving a review of us. It is so nice to hear we have met the standards that we hope to provide every customer. We sell literally hundreds of the scrubber you photographed, and pretty much everyone is unanimous in how good it is! Thanks again, have a great Jubilee weekend!
 Verified review
Jun 1, 2022
Excellent service very good product
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Answer by topregal.co.uk
Jun 1, 2022
Hi there - thank you so much for rating us so highly. We aim to give the best service and product at TOPREGAL, so I am pleased you felt you had such a positive experience!
 Verified review
Jun 1, 2022
The service was excellent, with no hassle at all.
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Answer by topregal.co.uk
Jun 1, 2022
Good morning A 5 star review is the best we can get, so I am really pleased you felt we warranted such high praise. Thank you for taking the time out your day to review us - it means a lot
 Verified review
Jun 1, 2022
Absolutely brilliant customer service - amazing product at a fantastic price. Highly recommended!
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Answer by topregal.co.uk
Jun 1, 2022
Good morning What kind words! Thank you so much for taking the time to rate us, and I am so pleased you felt you had a good experience. Looking through your order I see that Lisa, Susan and Nigel had contact with you, so will pass your feedback to them! I know it will mean a lot to them that they impressed you with the service they have given
 Verified review
May 25, 2022
Easy to assemble and it holds very good together
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Answer by topregal.co.uk
May 26, 2022
Thanks for taking the time out to rate our stock and the speed of delivery as worthy of 5 stars! It is nice to hear from customers who are satisfied with the shelving - the pictures certainly look great. Thanks again
 Verified review
May 25, 2022
Execellent Quanlity and A1 service. Good competitive price for top quality goods. Although Website states "Allow up3-5 Days for Delivery" Pallet truck came BNext Day! Will certainly use TopRegal again.
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Answer by topregal.co.uk
May 26, 2022
That is so nice to hear, thank you so much for the top marks review and the kind words. We do try to get items out as quickly as we can, and I am glad the courier network (where most of our delays come from) were able to deliver next day
 Verified review
May 25, 2022
Arrived quickly, good instructions, solid shelves...
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Answer by topregal.co.uk
May 26, 2022
Hello! Thank you so much for such a lovely review. We are really pleased you are happy with the shelving you have bought from us, and hope to see you back at TOPREGAL soon
 Verified review
May 25, 2022
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