shop.sacher.com/en
Reviews:

39 reviews in the last 12 months104 total reviews  

4.64
Excellent

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Top positive review

Jun 14, 2023
 Verified review
Rather surprised that the torte arrived unscathed. I was anticipating the torte itself would be in pieces from its quick shipment from Vienna to North Carolina. The wrapping for shipping was damaged but both the artist box and torte were intact. A grand experience to enjoy the texture and subtle flavors of the Hotel Sacher Torte. Only actually being within the ambiance of the Hotel Sacher would add to the enjoyment of the torte. Thank you!

Top negative review

May 17, 2023
 Verified review
We had a problem with delivery date, not due to Sacher, but anyway a problem
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Reviews for shop.sacher.com/en

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Feb 14, 2024
 Verified review

Sachertorten for UK

The last years we have bought "Sachertorten" for one of our vendors and Sacher managed the sending of them to UK without any problems even after the Brexit. The cakes were most welcome in UK and they liked it very much.
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Answer by shop.sacher.com/en
Mar 6, 2024
Dear Mrs Linsbichler, thank you for your wonderful review! We hope to welcome you back to our Shop soon! King regards, Your Sacher-Team
PA
Jan 6, 2024
 Verified review
There is no substitute for the original handmade Sachertorte direct from Vienna. Exquisite taste unforgettable savour and the delivery was prompt. I would not order from anywhere else.
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Answer by shop.sacher.com/en
Jan 30, 2024
Dear Ms Austin, thank you so much for your purchase and your lovely review as well as letting us know that you enjoy our Original Sacher-Torte. We hope to welcome you back again soon! Yours truly, Your Sacher-Team
Jan 14, 2024
 Verified review
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Answer by shop.sacher.com/en
Jan 30, 2024
Dear James, thank you for your lovely review! We hope to welcome you back to our Shop soon! King regards from Vienna, Your Sacher-Team
Jan 13, 2024
 Verified review
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Answer by shop.sacher.com/en
Jan 30, 2024
Dear Mr Kratter, thank you for your feedback! All the best! Your Sacher-Team
Jan 10, 2024
 Verified review
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Answer by shop.sacher.com/en
Jan 30, 2024
Dear Mrs Sakellariou, thank you for your feedback, from which we can see that your purchase was not entirely satisfactory. We are of course working on improving the shopping experience in the future. Yours sincerely, Your Sacher team
Dec 16, 2023
 Verified review
It's a great cake, obviously, but perhaps a tiny bit too much sugar and quite enough chocolate.
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Answer by shop.sacher.com/en
Dec 19, 2023
Dear Mr Kravanja, thank you so much for your purchase and your review. We hope to welcome you back again soon! Yours truly, Your Sacher-Team
Dec 22, 2023
 Verified review
always a pleasure. Efficient and always go the extra mile!
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Answer by shop.sacher.com/en
Jan 3, 2024
Dear Mr Francis, thank you for much for your fantastic review and your order! We hope you enjoyed our Original Sacher-Torte! We hope to welcome you back to our Online-Shop in the not too distant future! Yours truly, Your Sacher-Team
Dec 19, 2023
 Verified review
Qualität des Produktes und die zuverlässige Lieferung
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Answer by shop.sacher.com/en
Dec 22, 2023
Sehr geehrte Frau Kessler, vielen herzlichen Dank für Ihre Bewertung. Es freut uns, dass die Lieferung mit DHL schnell funktioniert hat. Wir freuen uns auf Ihre nächste Bestellung! Mit freundlichen Grüßen Ihr Sacher-Team
Dec 13, 2023
 Verified review
Cake arrived in great condition.
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Answer by shop.sacher.com/en
Dec 15, 2023
Dear Mr. Bryce, thank you for your lovely review and your order! We hope to welcome you back to our Online-Shop in the not too distant future! Kind regards from Vienna, Your Sacher-Team
Dec 6, 2023
 Verified review
All goes ok Thanks
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Answer by shop.sacher.com/en
Dec 15, 2023
Dear Sir, dear Madam, we would like to thank you very much for your purchase as well as sharing your impressions with us, which is highly appreciated. We hope to welcome you back to our Shop in the not too distant future! Kind regards, Your Sacher-Team
Dec 16, 2023
 Verified review
best all-around
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Answer by shop.sacher.com/en
Dec 19, 2023
Dear Sir or Madame, thank you for your lovely review and your order! We hope to welcome you back to our Online-Shop in the not too distant future! Kind regards from Vienna, Your Sacher-Team
RV
Ruth V.
Laufenburg
Dec 22, 2023
 Verified review
Perfect
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Answer by shop.sacher.com/en
Jan 3, 2024
Dear Ms Vögtlin, thank you for your lovely review! We hope to welcome you back to our Shop soon! King regards from Vienna, Your Sacher-Team
Dec 18, 2023
 Verified review
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Answer by shop.sacher.com/en
Jan 30, 2024
Dear Mr NEEFS, thank you for your lovely review! We hope to welcome you back to our Shop soon! King regards from Vienna, Your Sacher-Team
Dec 11, 2023
 Verified review
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Answer by shop.sacher.com/en
Jan 30, 2024
Dear Ms Sabler Landesmann, thank you for your feedback! All the best! Your Sacher-Team
Dec 5, 2023
 Verified review
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Answer by shop.sacher.com/en
Jan 30, 2024
Der Ms Maltoni, thank you for your lovely review! We hope to welcome you back to our Shop soon! King regards from Vienna, Your Sacher-Team
Jun 14, 2023
 Verified review
Rather surprised that the torte arrived unscathed. I was anticipating the torte itself would be in pieces from its quick shipment from Vienna to North Carolina. The wrapping for shipping was damaged but both the artist box and torte were intact. A grand experience to enjoy the texture and subtle flavors of the Hotel Sacher Torte. Only actually being within the ambiance of the Hotel Sacher would add to the enjoyment of the torte. Thank you!
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Answer by shop.sacher.com/en
Jun 19, 2023
Dear Mrs. Zinkievich, we would like to thank you very much for your purchase as well as sharing your impressions with us, which is highly appreciated. We hope to welcome you back to our Shop in the not too distant future! Kind regards, Your Sacher-Team
Jun 17, 2023
 Verified review
It is all so elegant! The cake is exquisite and wonderful; it is as if one is transported to Vienna. The packaging is so beautiful it was like a gift waiting to be opened. It was not purchased for any special occasion but it made a special occasion out of an ordinary day.
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Answer by shop.sacher.com/en
Jun 19, 2023
Dear Mrs. Featherstone, we would like to thank you very much for your purchase as well as sharing your impressions with us, which is highly appreciated. We hope to welcome you back to our Shop in the not too distant future! Kind regards, Your Sacher-Team
Sep 16, 2023
 Verified review

they just forgot the card :(

all went teally well and the cake was delivered withon one day to Germany. the only issuebis that the note I had written tp be printed on the card was ignored and instead my full name was printed in the card, so that went wrong sadly and gave a negative impression
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Answer by shop.sacher.com/en
Sep 27, 2023
Dear Sir, we would like to thank you very much for your purchase as well as sharing your impressions with us, which is highly appreciated. We are very sorry that the requested card was not included with the cake. Of course, this is not the philosophy of the house Sacher. We are working to avoid such mistakes in the future. Kind regards, Your Sacher-Team
Jul 2, 2023
 Verified review

Fast delivery

We’ve been ordering a Sacher torte annually for the last 15 years and recently bi-annually. It always arrives within days of ordering from Austria to Australia. And it never fails to be anything but delicious and fresh every time.
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Answer by shop.sacher.com/en
Jul 4, 2023
Dear Mr. Das, we would like to thank you very much for your purchase as well as sharing your impressions with us, which is highly appreciated. We hope to welcome you back to our Shop in the not too distant future! Kind regards, Your Sacher-Team
CD
CARLO D.
ROMA ITALIA
Apr 3, 2023
 Verified review
I am in Italy, but I buy in Osterreich this torte because is special and different taste compaired to the ones produced here in Italy. Transport good and booking of delivery is reliable. Thanks
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Answer by shop.sacher.com/en
Apr 7, 2023
Dear Sir, dear Madam, we would like to thank you very much for your purchase as well as sharing your impressions with us, which is highly appreciated. We hope to welcome you back to our Shop in the not too distant future! Kind regards, Your Sacher-Team