bike-discount.de/enReviews

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4.78

Reviews for bike-discount.de/en

894 verified reviews in the last 12 months

22,582 total reviews
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the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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8 months ago
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8 months ago
Fast delivery and good price!
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8 months ago 
私はまだこの注文を受け取っていません。
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Answer by bike-discount.de/en
8 months ago
We have sent the package one day after the order. The shipping to Japan takes some time, the delivery has been made in the meantime. Please excuse the long waiting time. Unfortunately, we have no direct influence on the international shipping of delivery agents.
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8 months ago
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8 months ago
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8 months ago
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8 months ago
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8 months ago
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8 months ago 
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8 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
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Answer by bike-discount.de/en
8 months ago
We regret that the customer received this impression. However, the goal of our service at all times was to make the customer happy and find the best solution to this problem.
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9 months ago
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9 months ago 
Please, think about to change your Greek post partner (ELTA) as they delay to deliver your products to your customers. You can check by your own the day of delivery (information etc) to me....
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9 months ago 
leveringen en beloofde aankoopmogelijkheid worden eindeloos uitgesteld, soms zelfs bike geannuleerd die al maanden besteld waren...
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9 months ago 
I would like to be better informed during the time between payment and shipping. For the rest all is fine, let them keep up the good work!
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9 months ago
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9 months ago
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9 months ago
Everything went very well, except the delivery. Very slow. Split my order in 2 packages and the bulky one was not delivered from the first try. They said it had no address and no phone number. But When it was delivered it had everything on it. So I think you should check better who and how delivers you packages.
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9 months ago
My expectations were definitely fulfilled.
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9 months ago
Good service and pleased with how efficient ordering and delivery was. Sadly, due to Brexit, once it hits the UK shores you get VAT added, import duty (which seems to be more like 3.5% rather than the 2.5% advertised on GOV.UK) and ParcelForce's 'handling fee' of £12. None of this is Bike-Discount's fault. Yet, I think they could do more on their website as 'Tax-free, excluding 14.99 € freight charges' is in really small print. The tech is there to make this clearer. And it's not a 'national sales tax' but VAT which is more understandable for GB customers. That said, still a good price vs GB stockists, in stock (not to be underestimated!) and easy to order, good updates and the delivery time as expected. Thank you.
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 Verified review
9 months ago 
送料が高いですね 商品は期待通りで配送も無事届きました
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