bike-discount.de/enReviews

: 22,594Excellent

4.78

Reviews for bike-discount.de/en

901 verified reviews in the last 12 months

22,594 total reviews
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the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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 Verified review
1 year ago
Good shop with a very poor after sales support. Different support for a different countries inside EU
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Answer by bike-discount.de/en
8 months ago
We are always very accommodating when it comes to complaints. In this case, too, we accommodated the customer, even though his concern was not a warranty case. We regret that the customer is still dissatisfied.
 Verified review
1 year ago 
商品は遅れて到着し、梱包箱はカッターナイフで切り裂かれていました。
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 Verified review
1 year ago 
they have to restore confidence, after they did'nt deliver a bike after 5 times delay and then cansel it. Let us hope we can restore trust and i will order more bikes at bike-discount. stars will rise to 4 or 5 when trust is ok again.
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Answer by bike-discount.de/en
8 months ago
Since the customer did not pay for his order even after several requests, we had to cancel it as a last resort.
 Verified review
1 year ago
Ordered bike in January (with delivery foreseen for March). Got warning in February that delivery was shifted to week 23 (mid-June!). The final delivery happened on July 22nd (more than a month after the already very late foreseen date)... The bike was ok but the gear was not working properly and needed a setup. Customer service never ever proposed a discount or a refund if I wanted to resign.
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Answer by bike-discount.de/en
8 months ago
We regret that there have been significant delays due to the COVID-19 crisis and resulting global supply issues.
 Verified review
1 year ago
It takes too long to send the items
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 Verified review
1 year ago
When an item gets out of stock it simply disapperars from the cart.
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 Verified review
1 year ago 
I am really pleased with my Cube stereo eBike purchase over two years ago and the subsequent support from Bike Discount. But as a first experience in a brand new market buyers take a risk with an online purchase. After two years this bike technology is service intensive, demands that Bike Discount cannot meet as a remote supplier. Luckily the local MTB community recognise me as one of their own and provide solutions. I still love my Cube Stereo eBike and do not regret the purchase.
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