I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
I like shopping at Bike-Discount – good prices, at lot of products in stock. However, your delivery time that past 6 months has been a joke. And you customer support is way too slow.
I would like to keep shopping at Bike-Discount. However, regarding delivery and customer support you are getting way behind Bike24, Bike-Components and R2Bike, where I also shop.
And I think the way your customer support has handled the issue with this order/case, is way below what I would expect.
Hence, what you can compete on right now is probably only cheaper prices and/or you having products in stock, which are not in stock at one of the other webshops.
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Answer by bike-discount.de/en
12 days ago
Dear Customer,
Thank you for your order and your rating. We are pleased that you are happy to benefit from our low prices and our large selection of products. We could see that you have already placed another order, and we appreciate that. I have checked your information. You placed your order in the evening outside our business hours and within two working days we packed it and handed it over to our logistics partner. We are sorry to hear that the transport took longer than expected. Unfortunately, we cannot influence this directly. Perhaps we can give you the tip that you as a customer can choose between DPD and DHL yourself. We hope to be able to fully satisfy you again soon. We are always happy to answer any further questions or suggestions you may have. Thank you for your understanding.
Verified review
May 15, 2023
The opportunity return products from Sweden is hassle and the cost is way to big 😟
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Answer by bike-discount.de/en
12 days ago
Dear customer,
thank you for your order and your feedback.
Our return conditions for your country of delivery can be viewed transparently on our website before the purchase.
We therefore kindly ask for your understanding for our procedure.
Verified review
May 14, 2023
Product was falsely advertized online.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.
Verified review
May 13, 2023
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your feedback. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.
Verified review
May 12, 2023
Demoram muito para responder seus clientes e para resolver os problemas
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.
Verified review
May 12, 2023
I order a fidlock 590 bottle 11,45€ and 2 caps for the same bottle 5,18€, plus shipping 14,99€, a total amount of 31,62€. I received the wrong bottle, the smaller fidlock 450, which doesn’t cover my needs. First you offered me to refund the difference of two bottles 3,12€. After I reject your offer you refund 11,45€. The result is that I bear the cost of 20,17€, to keep a useless for me bottle that I didn’t order and two caps for the same bottle, because of your mistake.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. There really was a mistake on our side and we have to apologize. We have now refunded you the full amount and kindly ask for your understanding. You should be able to see the posting on your account within the next few days. If you have any further questions, please do not hesitate to contact us at any time.
Verified review
May 12, 2023
They told me they will investigate and apologize with something I assume it would be free shipping on next order or something, but still nothing...
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review.
I have reviewed your case. Unfortunately, the package seems to have been slightly damaged by the logistics partner on the long transport route to your country. Although this is beyond our control, we would like to let you know that we are sorry for the inconvenience. You assured us that the ordered goods in the package arrived to you completely undamaged. We are of course pleased about this. Unfortunately, in individual cases, damage to the shipping carton may occur during transport to a distant delivery country. This is not desirable, but unfortunately not completely excluded. For this reason, we pack our goods conscientiously, so that they arrive safely at our customers. We wish you much pleasure with the ordered items. Thank you for your understanding.
Verified review
May 10, 2023
I didn’t get the shipment for more than 20 days since shipping
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Answer by bike-discount.de/en
May 15, 2023
Dear Customer. Thank you for the feedback. We received your order on 04/19/2013 and handed it over to the service provider on 04/20/2013. Unfortunately, there are currently shipping delays to your country, we apologize for this.
Verified review
May 10, 2023
Time from buying till dispatching is way too long. All items were on stock and it took almost ten days to dispatch.
Wrong item was sent.
Tire from last order was punctured with screw on the side.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Verified review
May 9, 2023
I have tried to reach you in different ways, because I want to send a product back to you, but I haven't received any answer yet...
The service to print return labels on your website did not work, you telephone was always busy and I haven't received an answer to my e-mail yet.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, which we very much regret. In the meantime, an exchange has taken place. Is there anything else we can do for you? Please contact us via our contact form or by e-mail.
Thank you for your understanding.
Verified review
May 8, 2023
Moins cher qu'ailleurs , mais vélo mal monté (dérailleur) et problème au niveau du pas de visse des pédales .
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Answer by bike-discount.de/en
May 9, 2023
Cher client, nous vous remercions pour votre commande et votre évaluation. Nous sommes désolés d'apprendre que vous avez subi des désagréments en rapport avec votre nouveau vélo. Votre cas a été examiné. Lors de la livraison du vélo, nous informons nos clients des travaux d'entretien nécessaires. Si celles-ci ne sont pas effectuées correctement, les pièces peuvent malheureusement être endommagées. Vous n'avez pas voulu profiter de la vérification de la pièce par le fabricant que nous vous avons proposée. Comme nous avons tout de même fait preuve de bonne volonté à votre égard, nous espérons vous avoir donné satisfaction. Nous vous remercions de votre compréhension.
Verified review
May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your feedback. We are sorry that you were not completely satisfied. Unfortunately, we can't find any request regarding this from your side in our system. Can we help you? Please feel free to contact us via our contact form.
Verified review
May 8, 2023
A bit slow to send the goods out
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review.
We are glad that you are satisfied with the items you ordered.
I have checked your information: You placed your order in the evening after our business hours. We have already handed it over to our shipping service provider on the second working day after that. We are sorry if the delivery took longer. We thank you for your patience and understanding.
Verified review
May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: unfortunately, we cannot send you the documents you requested, as we do not have them ourselves. You have to request these documents from the manufacturer. Likewise, it is not possible for us to modify the invoice. We kindly ask for your understanding.
Verified review
May 6, 2023
The time from order registration and till you send out is to long and the time I received my order it took 10 days. And I paid extra for the deliverance but for what is that good for? I have shop with you many times but the last two to three ordets have simply been to slow. I have commented it before but with no respons from you
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Answer by bike-discount.de/en
May 8, 2023
Dear Customer,
thank you for your order and your review.
We are pleased that you are satisfied with the ordered items. I will forward your feedback and hope that we can satisfy you fully again next time. Thank you for your patience and understanding.
Verified review
May 6, 2023
Too high shipping cost to Finland 15€. I would suggest 5€ so it is easier to order smaller items.You can easily add true shipping costs to prices and maybe negotiate cheaper shipping contracts abroad.
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. We are pleased that you are satisfied with the goods and our customer service.
Unfortunately, we cannot offer the same shipping costs for all countries, but we would like to assure you that we regularly review our shipping costs and always offer fair conditions to our customers. We appreciate your understanding.
Verified review
May 4, 2023
2 week before send my shipment
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Answer by bike-discount.de/en
May 5, 2023
Dear customer, thank you for your order and your review.
I have checked your case: you can see from the tracking that we have already handed over the order to our logistics partner the next day. For your delivery country, a longer transport route with several means of transport as well as customs clearance is necessary, so the delivery took a few days longer. Unfortunately, we can not influence this and therefore indicate in our store a delivery time of up to 12 working days. We hope that you will enjoy the ordered items and kindly ask for your understanding.
Verified review
May 4, 2023
Everything else is good, but change that one must pay for returns is big issue.
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Answer by bike-discount.de/en
May 4, 2023
Dear customer, thank you very much for your order and review. We are pleased that you are satisfied with us. We offer our customers favourable prices and an extensive range of products from well-known manufacturers. Unfortunately, due to cost factors, we cannot offer a free return label for every country. We kindly ask for your understanding.
Verified review
May 3, 2023
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time via our contact form.
Verified review
May 3, 2023
Very slow in receiving order
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Answer by bike-discount.de/en
May 3, 2023
Dear customer, thank you for your order and your review. We are glad that you are satisfied with the product and with our customer service.
Unfortunately, it seems that there were indeed problems on the delivery route. We apologize for the inconvenience. I could see that the order has been delivered to you in the meantime. If there is anything else we can help you with, please do not hesitate to contact us at any time. Thank you for your understanding.
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