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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Ordered two bikes three weeks ago. I’m not getting info about delivery nor answers on mail. Tried to call them today, 17:20. None answered.
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Answer by bike-discount.de/en
10 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
11 days ago
Verified review
last 4 orders I get missing products and company doesn't response well
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12 days ago
Verified review
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
12 days ago
Verified review
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Answer by bike-discount.de/en
11 days ago
Dear customer, in our webshop we inform you transparently in several places about the assumption of the return costs, we ask for your understanding!
12 days ago
Verified review
Good company but could be better with communication
This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website).
I also ordered a few items, including a wheelset and my order was split into two for delivery. Despite this I only received one tracking link and it was not communicated to me that I would receive two different deliveries. So when package one arrived after a week I again had to contact Customer Service to find out where the rest of my order was and why it wasn't included. After several emails I finally got the tracking for the 2nd package. This package took over 2 weeks to arrive which is slow, even between Germany and Ireland.
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 12, 2024
Verified review
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Answer by bike-discount.de/en
Apr 12, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 11, 2024
Verified review
Merchant not able to ship the goods after payment
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Answer by bike-discount.de/en
Apr 11, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Apr 10, 2024
Verified review
Return parcel to Finland. Returning items is too expensive now.
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Due to the considerable price differences in the various EU countries, we cannot treat every country equally when it comes to return costs. In our webshop, we inform you transparently in several places about the assumption of the return costs. In the case of justified complaints, we will of course cover the full shipping costs, regardless of the country. We ask for your understanding!
Apr 9, 2024
Verified review
Tax return proces vers cumbersome
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 9, 2024
Verified review
Send the package by DHL not by subcontractors! I got it after three weeks!
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Answer by bike-discount.de/en
Apr 10, 2024
Dear customer, thank you very much for your review. We packed your order within one day and handed it over to our logistics partner. It has already been delivered to you. We are sorry that you were not satisfied. Unfortunately, we cannot find any contact from your side in our system. Is there anything else we can do to help you? Please feel free to contact us using our contact form.
Apr 9, 2024
Verified review
Description of the product was incorrect
Description of the product was not correct. And even after mailing twice they keep insisting it was correct (a hooked rim wheel, but it really was hookless).
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. We naturally regret that you were not satisfied with a product and therefore had to make a complaint. Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 9, 2024
Verified review
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Answer by bike-discount.de/en
Apr 9, 2024
Lieber Kunde, danke für Ihr Feedback. Leider können wir keine Kommunikation in unserem System von Ihnen finden. Falls Sie ein Problem mit Ihren bestellten Artikeln haben sollten, wenden Sie sich bitte über unser Kontaktformular an uns. Vielen Dank für Ihr Verständnis.
Apr 8, 2024
Verified review
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 8, 2024
Verified review
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Answer by bike-discount.de/en
Apr 9, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Improve to show accurate data about products you sell, after even mentioning the issue about wrongly data 3 years ago..we can still find( the same product wich i bought back then)issue! After 12 days of my payment of my purchase..i still didn't recieve anything..no update of what's happing or an aproximatly data/time of delivering. Aswel unless you've been one of the cheapest and fastest bike shop...became one of the more expensive and late and non communicative towards us the clients! After 2021 i didn't order anymore at bike-discount for those reasons, i bought in those years for around 1800 eur at other shops! No this is no good, after received my bike wich a bought 12 days ago i never again will buy anything again at bike discount ever! Bike discount isn't French or dutch its German, what happende with Gründlich? What happend at bike-discount in those years i was client it only became worse in general! Wake up call, iff you want me back to buy stuff at bike discount. BE THE DISCOUNT!
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused. You will receive the article shortly.
Apr 8, 2024
Verified review
Poor description leading unnecessary to customs and vat charges .
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your comment. I have checked your case. We provide transparent information about our shipping conditions in our general terms and conditions. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Apr 7, 2024
Verified review
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Apr 6, 2024
Verified review
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Answer by bike-discount.de/en
Apr 8, 2024
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
Apr 5, 2024
Verified review
I am getting 3 times missing products
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Answer by bike-discount.de/en
Apr 6, 2024
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something has indeed gone wrong here, for which we must apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
Apr 5, 2024
Verified review
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Answer by bike-discount.de/en
Apr 5, 2024
Dear customer, thank you for your feedback. I have reviewed your case. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
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