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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Desta vez os artigos demoraram perto de um mês a chegarem. Pela primeira vez tentei devolver um artigo. Como não entendi como fazê-lo fui a um posto de recepção DHL tentar entender como fazê-lo mas não souberam me ajudar. Entretanto enviei um mail para a bike-discount que me informou que em Portugal tenho que fazer o envio por minha conta
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Answer by bike-discount.de/en
Jan 26, 2024
Dear customer,
thank you for your order and for your review.
We are pleased that you can benefit from our favorable prices. In order to continue to guarantee you the best possible prices, we are unfortunately unable to offer free returns for all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our return conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore ask for your understanding of our policy.
Jan 23, 2024
Verified review
Slow delivery via DHL....
The goods were left your stock quickly but the package was (and still) stuck with DHL for many days, w/o a good reason
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Answer by bike-discount.de/en
Jan 23, 2024
Dear customer, thank you for your order and your review. Of course we can understand that you would like to receive your shipment as soon as possible. However, please note the information in the shipment tracking. Unfortunately, there are delays in delivery to your country due to the current political situation. Of course, we are available for you at any time in case of further problems. However, we assume that the shipment will still be delivered to you properly once it has been processed by the logistics partner and transported to your country of delivery. The shipment has already been booked onto a flight. Thank you for your patience and understanding.
Jan 22, 2024
Verified review
Leider mittlerweile zu lange Lieferzeiten mit fehlenden Komponenten...
Nachlieferung dauerte dann ebenfalls fast ne Woche und das Projekt konnte nicht zum eigentlichen Zeitpunkt vollendet werden.
Konkurrenz aus Dresden mittlerweile schneller und besser....schade!
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Answer by bike-discount.de/en
Jan 23, 2024
Sehr geehrter Kunde, danke für Ihr Feedback. Ich habe Ihren Fall überprüft. Die letzten Bestellungen sind alle schnell gepackt und sind Ihnen zeitgerecht zugestellt worden. Es tut uns leid, dass Sie offenbar nicht vollständig zufrieden sind. Können wir noch etwas für Sie tun? Kontaktieren Sie uns gerne per E-Mail oder über unser Kontaktformular. Vielen Dank.
Jan 21, 2024
Verified review
shipping cost to Slovenia…
you can lower shipping cost to Slovenia 15 €. If we compar it with shipping cost to Austria 5 €, someone would think slovenian living standard is at the Swiss level. But Slovenia is just few Kilometers further from Austria.
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Answer by bike-discount.de/en
Jan 22, 2024
Dear customer,
thank you for your order and for your review.
We are pleased that you can benefit from our attractive prices. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before purchasing and take them into account when making your decision. We kindly ask for your understanding for our policy.
Jan 17, 2024
Verified review
Order and delivery processes very weak
First order was cancelled by BD because they did not book the credit card Company in time. Second order tentative was done, but delivery time is huge and DPD tracking is totally dark and useless.
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Answer by bike-discount.de/en
Jan 19, 2024
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
Jan 17, 2024
Verified review
Shiping over some price range should be free, everything els is ok.
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Answer by bike-discount.de/en
Jan 18, 2024
Dear customer,
Thank you for your order and your comment.
We are pleased that you can benefit from our advantageous prices. In order to continue to guarantee you the best possible prices, it is unfortunately not possible for us to offer free shipping to all countries. However, we regularly check the possibilities and assure you that we offer our customers fair conditions. You can view our shipping conditions for your country of delivery transparently on our website at any time before making a purchase. We therefore kindly ask for your understanding.
Jan 14, 2024
Verified review
Good, but not that good...
I've only got good experiences with them, until recently, when they cancelled me an order under "sady circumstances"
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, thank you very much for your order and your review. We are delighted that you are generally so satisfied with us. It is therefore a particular pity that there were irregularities this time. I have checked your details: Unfortunately, you have selected the wrong delivery country. This must have been selected correctly for various reasons (tax, shipping costs, correct internal accounting). It is mandatory for the customer to select the correct country of delivery. We therefore ask for your understanding and would be very pleased if we could be there for you again soon, thank you very much.
Jan 13, 2024
Verified review
Cost of delivery to slovakia is very high 15eur
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Answer by bike-discount.de/en
Jan 15, 2024
Dear customer, thank you very much for your order and your review. We are pleased that you say you are satisfied with the goods you ordered. We would like to assure you that we regularly check the shipping costs and calculate them fairly. Likewise, we therefore kindly ask for your understanding and hope you enjoy the articles you have ordered.
Jan 10, 2024
Verified review
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Answer by bike-discount.de/en
Jan 10, 2024
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
Jan 9, 2024
Verified review
Delivery was quick but they don't offer free return/excange of wrong items so i had to pay 3 times for the delivery for the same item. (1st order, return of item, 2nd order of same item).Needed to reorder and repay again the same item instead just after receiving returned goods from me send back the item in another size, avoiding double payments and refunds. Too much problems and time consuming.
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Answer by bike-discount.de/en
Jan 9, 2024
Unfortunately, we cannot bear the cost of returning goods from every country. If it is a justified complaint, we will of course bear the costs for the return shipment. Unfortunately, we cannot cover the return costs from Croatia for selection orders and similar transactions. We inform our customers transparently on our website about our return conditions and therefore kindly ask for their understanding.
Jan 8, 2024
Verified review
Good, but by benefit of the doubt
The good: friendly and helpful customer service. Painless repair refund.
Less good: not sure if due to the lack of Quality Control at the Cube bikes end or that during assembly Bike Dicount did not pay attention; gearhub assembly was not ok. Had to bring the bike to my local bike shop to fix it.
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Answer by bike-discount.de/en
Jan 9, 2024
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to make a complaint. Is there anything else we can do for you? Please feel free to contact us again at any time. Thank you for your understanding.
Jan 6, 2024
Verified review
Incomplete shipping label
The shipping address was incomplete on the label and I had to chase the package with several messages and calls to the company. I have checked the order and wrote the address correctly. I don't know why the label was incomplete but it wasn't my fault.
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Answer by bike-discount.de/en
Jan 8, 2024
We sincerely apologise for this inconvenience. The parcel was nevertheless delivered on 2.1.24. Unfortunately a little late. We will of course investigate how this address discrepancy came about.
Dec 30, 2023
Verified review
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry for the inconvenience caused and that the shipment was damaged. If the bike has been damaged, please contact us as soon as possible via our contact form so that we can help you further and contact our logistics partner, thank you very much.
Dec 29, 2023
Verified review
Almost each delivery is badly packed, and products get damage
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very sorry that you have apparently experienced some inconvenience. I will be very happy to pass on your feedback internally. If there is anything else we can do to help you, please do not hesitate to contact us at any time. We are grateful for your understanding.
Dec 29, 2023
Verified review
indoor trainer
*** star rating.
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Answer by bike-discount.de/en
Jan 2, 2024
Dear customer, thank you very much for your order and your review. We are very pleased that you have given us such praise and are obviously satisfied. If there is anything else we can do for you - we are always happy to help.
Dec 26, 2023
Verified review
Your prices are really competitive but !!!!
Your prices are really competitive, but I always seem to have a problem with your shipping process. My order is now stuck in customs and missed the person who was traveling here to SA to bring it for me.
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Answer by bike-discount.de/en
Dec 27, 2023
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Dec 25, 2023
Verified review
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Answer by bike-discount.de/en
Dec 26, 2023
Dear customer, thank you very much for your feedback. We apologize for the delay. The goods have been delivered in the meantime. Is there anything else we can do for you? Please do not hesitate to contact us. Thank you for your understanding.
Dec 24, 2023
Verified review
High transportation costs to return goods
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Answer by bike-discount.de/en
Dec 25, 2023
Dear customer, thank you for your feedback. Unfortunately, we cannot bear the costs for every return from every country. In the case of justified complaints, we will of course cover the costs. We provide transparent information about the return conditions in several places on our homepage and therefore kindly ask for your understanding.
Dec 18, 2023
Verified review
Not kept sufficiently informed about delays. Only after I contacted them myself did I receive an answer about delays due to many orders.
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you very much for your feedback. It takes approx. 6 - 9 working days from ordering a bike from stock to delivery. If the ordered bike is not in stock, the delivery time will be extended in line with the delivery to us. We thank you for your understanding.
Dec 17, 2023
Verified review
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Answer by bike-discount.de/en
Dec 18, 2023
Dear customer, thank you for your review and your order! Is there anything else we can help you with? You are very welcome to contact us at any time using our contact form.
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