bike-discount.de/en

Reviews:

10022400104 Ordered parts on Feb 10. As of March 3, still not here. They sat apparently at an airport for two weeks awaiting booking on a plane. There was no movement until I complained. The next day, they made it on a flight. Still en route. I paid, what, $50, for shipping? I wonder what bike-discount does to make this right …

I ordered a parcel, for which I had to pay an additional fee for customs clearance when I received it. I wrote to the support service, the correspondence has been going on for a very long time, it seems that I am answered by incompetent people who do not want to help solve my problem.

They sold used item as new. After reclamation the approach was very arrogant. I needed to ship the item back and they rejected to send the correct item back until they have investigated the returned item causing at least 3 weeks of additional delay due their own fault.

12 days for order to arrive (despite 4-6 days advertised timing on items purchased to Greece). 5 days to answer my query as to why order taking so long. Sigma light set is missing a part - no handlebar mount.

No notification about delivery date from DHL. Bike came with frame defect. I was proposed 75eur voucher what is not in line with European consumer law.

Delay in shipping when items were showing in stock. No accurate delivery date available. Cancelled order with no issues thou.

21 days to deliver with fed ex postage cost 15 euros. What’s the point to be charged if it’s going to take 21 day to deliver

We never received the article, although it was in stock on the website. Uptill now we still didn't receive the refund.

Over 3 weeks since I placed my order. Still not received, stuck in mail system somewhere. Faster shipping from China!

Ended up having to pay an extra £50+ for import charges

They send me an already known faulty product!

Delivery took almost 3 weeks

I’m not received answered

Very slow…

Never came

Prices and range are good but customer service is terrible. I ordered replacement brake pads in early January that were not delivered. After nearly a month and multiple email requests looking for an update, and requesting that they be sent again or I get a refund, they are saying the matter is still being investigated and that may take up to 8 weeks. In the meantime I have to wait. How that can seem fair is beyond me. It’s not my error yet they keep my payment for up to 3 months before deciding whether to send the items again or give me a refund. I will never buy something from this site again.

I never received the order, in tracking it went from Germany to Poland and returned to Germany and never came to Portugal. I contacted the seller who replied that he would investigate, and later informed me that I heard there was a problem with the carrier that they would respond to soon, to which I replied that they would either send me a new shipment or they would give me my money back. I received an email from the seller two days ago that the purchase was canceled and that I would be refunded my money, but so far neither money nor shoes.