I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Read more
Report review
Show all positive reviews
the most relevant critical review
10 months ago
There was a delay delivering the bike, which is OK. The bike arrived with the packaging very severely damaged and as such the bike was also damaged. They offered me 200 euro's compensation which is OK, but it was the rude way in which their staff spoke to me on email that wasn't OK. As if i had done something wrong or as if they found me an annoyance, as if they were bargaining and negotiating and playing games with me, when i was the customer and they should have been as polite and helpful as they could be. Their attitudes stank! Appalling customer service.
Read more
Report review
Show all critical reviews
Reviews for bike-discount.de/en
Filter
Sort byRelevance
(1755)
(181)
Verified review
3 days ago
Everything was perfect, very favorable prices, fast shipping, very pleasant shopping experience. Highly recommended!
Report review
Verified review
16 days ago
up to this point it is/was perfect but now waiting for 2 weeks for my package...pls consider working with DHL/HU MPL
Report review
Verified review
20 days ago
Everything fine, good price , delivery on time, one thing maybe will be nice to propose payment method : “afterpay”
Report review
Verified review
8 days ago
Every deliveries have been delivered right time right price!
That means for me that the Company is trusted company.
Report review
Verified review
21 days ago
A pleasure to deal with and dispatch times were met overall I would not have any hesitation using the seller again
Report review
Verified review
13 days ago
Very good range and availability of parts. Delivery times slow, paying duty makes the parts expensive to buy in uk
Report review
Verified review
19 days ago
Fast shipping, bike arrived in excellent condition, pedals included. Recommendable online shop with sharp prices.
Report review
Verified review
11 days ago
Good responds,
You may info better when bike cycles are available to buy if those are out of order currently
Report review
Verified review
12 days ago
It has always been nice and easy to purchase and even return items. The delivery time is quite fast. Thanks!
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews:
They are not included in the overall rating. No verification measures have been taken.