bike-discount.de/enReviews

: 22,582Excellent

4.78

Reviews for bike-discount.de/en

894 verified reviews in the last 12 months

22,582 total reviews
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10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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 Verified review
11 months ago
Would have been better if import taxes to the UK could be included. Much easier to compare prices with other companies that do offer this service.
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11 months ago
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11 months ago 
I ordered the same day (24/7) at Bike Discount and Bike 24 and paid the same shipping cost (9.90 Eur.). The Bike 24 order arrived on 30/7 and I'm still waiting, and waiting, for the Bike Discount order. Even worse... a BD employee still dares to say that the order hasn't arrived yet because I didn't want to pay for express shipping. Not satisfied!
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Answer by bike-discount.de/en
8 months ago
The goods were shipped within 2 business days. Then it was lost in transit. The customer was always informed about the current status. After it was certain that the package could not be found by the deliverer, we refunded the money to the customer, after consulta
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11 months ago 
The box was torn with a utility knife.
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Answer by bike-discount.de/en
8 months ago
Since the customer has not contacted us, we assume that the goods have arrived complete and intact. Unfortunately, we cannot understand why it was damaged in transit.
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11 months ago
Good shop with a very poor after sales support. Different support for a different countries inside EU
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Answer by bike-discount.de/en
8 months ago
We are always very accommodating when it comes to complaints. In this case, too, we accommodated the customer, even though his concern was not a warranty case. We regret that the customer is still dissatisfied.
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1 year ago 
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1 year ago
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1 year ago 
商品は遅れて到着し、梱包箱はカッターナイフで切り裂かれていました。
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1 year ago 
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1 year ago
Bike-discount has delivered a wrong product, "Gaerne Boa Ip1 left Black,, replacement kit, in case of "left White Boa kit,, problem has been solved by return the product, and i've refund my money for the mistake
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1 year ago
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1 year ago
Diversity of parts, price with some reservations.
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1 year ago 
they have to restore confidence, after they did'nt deliver a bike after 5 times delay and then cansel it. Let us hope we can restore trust and i will order more bikes at bike-discount. stars will rise to 4 or 5 when trust is ok again.
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Answer by bike-discount.de/en
8 months ago
Since the customer did not pay for his order even after several requests, we had to cancel it as a last resort.
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1 year ago
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1 year ago
Snel en mooi geleverd
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1 year ago
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1 year ago
Ordered bike in January (with delivery foreseen for March). Got warning in February that delivery was shifted to week 23 (mid-June!). The final delivery happened on July 22nd (more than a month after the already very late foreseen date)... The bike was ok but the gear was not working properly and needed a setup. Customer service never ever proposed a discount or a refund if I wanted to resign.
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Answer by bike-discount.de/en
8 months ago
We regret that there have been significant delays due to the COVID-19 crisis and resulting global supply issues.
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1 year ago
Great products and arrived in the country in good time but unknown to me Parcel Force / HMRC held onto the package until I paid import duty and a handling charge. It would be helpful if this was highlighted on the website for customers in the UK 🇬🇧
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1 year ago
Laaja valikoima pyöräily tuotteita. Luotettava toiminta,minun ykköspaikka.
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1 year ago
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