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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
The shipping cost is too high considering the days of the delivery . One week and a half dont seems fair time for fifteen euros
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Mar 9, 2024
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Mar 8, 2024
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Mar 8, 2024
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Top!
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Mar 8, 2024
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De beloofde snelle levering van 1 dag na bestelling werd uiteindelijk meer dan een week na bestelling , en dit voor een simpele buitenband die dan ook nog eens op voorraad bleek . Maar op uitzondering van de levering was de service goed.
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Mar 7, 2024
Verified review
The price of bikes compared to competition are really good - lower.
I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change
the brand and type of brakes or to switch the saddle or crankset…
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Mar 7, 2024
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Beware Import charges
Ended up having to pay an extra £50+ for import charges
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Answer by bike-discount.de/en
Mar 8, 2024
Dear customer, thank you for your feedback. Our prices are taxed in the country of destination, as required by law. Our customer is responsible for any import duties in the respective country. We thank you for your understanding.
Mar 7, 2024
Verified review
OK
+ Quick delivery.
- Tires on bike not equal to specification (2.1 vs 2.25 inch)
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Mar 7, 2024
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer,
Thank you for your review. Your order has already arrived in your country of delivery and is on its way to you. Please note that delivery to your country may take a little longer. You are welcome to contact us via our contact form or by e-mail. We will be happy to help you track your parcel. Thank you for your understanding.
Mar 7, 2024
Verified review
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
Mar 6, 2024
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Mar 6, 2024
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Shipping cost to other eu contries
Double prices for other contries than germany is unfair
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Answer by bike-discount.de/en
Mar 7, 2024
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
Mar 6, 2024
Verified review
Ceny sú zaujímavé ,ale po dva krát mi poslali nohavice že štítkom veľkosť 30 a boli 28.ci to bol osud ?neviem,ale príjemné to nieje lebo poštovné do Nemecka je veľké ,takže už len na poštovnom za vratku som dal okolo 40 eur.
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Mar 5, 2024
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Had no issues. 7-8 orders made so far.
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Mar 5, 2024
Verified review
Great variety in stock, reasonable prices, good support, long & expensive delivery
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Mar 5, 2024
Verified review
Excellent products and prices
Great products and prices. Shipping was very delayed (not the fault of bike-discount) and unfortunately took quite a while to get an update. Hopefully this was a once off courier issue, but the investigation could have been better handled.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.