bike-discount.de/enReviews

: 22,607Excellent

4.78

Reviews for bike-discount.de/en

907 verified reviews in the last 12 months

22,607 total reviews
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the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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 Verified review
1 year ago
Great products and arrived in the country in good time but unknown to me Parcel Force / HMRC held onto the package until I paid import duty and a handling charge. It would be helpful if this was highlighted on the website for customers in the UK 🇬🇧
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1 year ago
Laaja valikoima pyöräily tuotteita. Luotettava toiminta,minun ykköspaikka.
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1 year ago
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1 year ago 
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1 year ago
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1 year ago
Good response, they could send the exact ordered product and not compatible !?
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1 year ago
Contacted customer service about a delivery to Singapore, they replied quickly and were very helpful. Delivery took almost a month, perhaps due to customs and covid restrictions. The reason I only gave 4 stars was that they packaging for the product was not sufficient. The bike trailer box arrived with holes and dents, and there was no extra padding on the inside. Luckily there was no damage to the item, but this could definitely be improved!
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1 year ago
Får ingen information ang leverans av min beställda cykel. Beställde en cykel i lager och nu har det gått en månad. På hemsidan och bekräftelsemailet står det att påbörjar ordern direkt. Får ingen info.
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Answer by bike-discount.de/en
8 months ago
On our site, we state, "Due to greatly increased order volume and government health and safety requirements due to the COVID-19 pandemic, the current total delivery time for bicycles is approximately 4 weeks."
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1 year ago
It takes too long to send the items
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1 year ago
Delivered on time and good service. Did exactly what they said they'd do.
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1 year ago
Bad delivery & slow communication Eventually had to cancel the order after two supposed delivery attempts—neither of which I could verify in the from of a note in the letterbox or an attempted call on the number I was explicitly asked to provide.
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Answer by bike-discount.de/en
8 months ago
The supplier could not deliver the package because there were mismatches in the receiving address.
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1 year ago
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1 year ago 
Prices are less competitive than before. Rose.nl is gaining market
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1 year ago
When an item gets out of stock it simply disapperars from the cart.
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1 year ago 
website very well done and many possibilities of choice. stock of components a little poor but i think it's due to the covid's period.
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1 year ago
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1 year ago
No problemo, no worries; does what an online shop's supposed to do: deliver the bloody goods in a right order.
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1 year ago 
I am really pleased with my Cube stereo eBike purchase over two years ago and the subsequent support from Bike Discount. But as a first experience in a brand new market buyers take a risk with an online purchase. After two years this bike technology is service intensive, demands that Bike Discount cannot meet as a remote supplier. Luckily the local MTB community recognise me as one of their own and provide solutions. I still love my Cube Stereo eBike and do not regret the purchase.
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1 year ago
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1 year ago
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