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Reviews:

Muuten huippu firma, mutta tilaamani uusi Fox Factory Grip2 oli huippukuntoinen uutena ja kaikki toimi kuten pitäisikin tuon hintaluokan tuotteessa toimia. Huomioiden, että kyse oli Fox brändin yksi kruunuisten keulojen lippulaivamallista, niin sen hajoamisen siinä vaiheessa, kun keula on makuuhuoneessani ihailtavana ja odottamassa asentamista. Testasin tuotteen toimivuutta ja yhtäkkiä hidas reboud lakkasi toimimasta täysin. Se liikkui vain nopean reboudin mukan 8 napsua. Syy miksi annoin 4/5 ei tietenkään ole tuotteen viallisuus, vaan että mitkä olivat firman tarjotut huolto vaihtoehdot. Olisi pitänyt lähettää tuote heille arvioitavaksiSuomesta Saksaan ja sieltä taas ties minne, joka olisi voinut viedä kuukausia. Kerroin että lähetän viralliselle Suomessa toimivalle Foxin tuotteiden viralliselle maahantuojalle ja hullolle. Se ei ollut heidän ehdotuslistassa miten toimia vaikka tämä olisi palvellut asiakkaan tarpeita parhaiten ja olisin saanut noin 1.5 viikossa keulan takaisin täysin toimivana. Näin myös tein.

Your responsiveness has been fantastic and greatly appreciated and the first thing I remember. Also product selection and fair pricing is also noted. Two things could make my buying experience better: 1. Offer a prepaid taxes & duty option to international shipping; and 2. A solution to the inability to North American (i.e., at least Canadian) credit cards as I must make purchase through PayPal. This is not a great inconvenience now but for first-time users it's an obstacle until one is able to find the solution.

The website was clear and easy to navigate and to order from, however I was not very pleased with the minimum order value as I had to buy more items than I wanted to to obtain the item I really needed. If buying from the UK, the customs clearance is a pain and involves additional charges, Finally, information from the carriers (both on the German and English sides - different carriers) was non-existent. Thankfully there was a link on the supplier's order confirmation and I had to chase up myself.

It came as a surprise to me that I could not place an order for the company, indicating delivery to an address other than the company's address. My company is located in Estonia, and I wanted to organize delivery to Latvia for my partners. But I managed to do this only as a private person. Accordingly, I lost the sales tax. This is weird. As for the rest, there are no complaints about the quality of the goods, packaging, delivery time. Thank you

The price of bikes compared to competition are really good - lower. I would recommend to be at least a bit flexible when it comes to adjusting your offered bikes with some component for another one. E.g possibility to change the brand and type of brakes or to switch the saddle or crankset…

Fast delivery and competitive pricing. One quite annoying thing though is that as logged in user from Finland, prices state that 24% VAT is added, even though only 19% VAT is included in the price and the 5% increment is added at the checkout phase. E.g. 19,99€ item will cost you 20,83€.

I cannot complain how fast the items ordered were processed and handed other to DHL. DHL has however taken possession of the items ordered on the 3rd of February and as at the 22nd of February the items which were shipped by air have not yet been delivered.