bike-discount.de/en
Reviews:

14,056 reviews in the last 12 months48,988 total reviews  

4.80
Excellent

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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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22 hours ago
 Verified review
A lot of your equipment is sold out.
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Answer by bike-discount.de/en
21 hours ago
Dear customer, thank you for your order and your review. We are sorry that the items you requested were not available. We are proud of our wide range of products and our high delivery capacity. In most cases, the item will be back in stock shortly. You are also welcome to contact us directly at any time if you have a question or request regarding an item. Thank you for your understanding.
22 hours ago
 Verified review
I like them. Efficient and to the point. Not super friendly but they’re german and I am latin american so I understand. Will keep buying from them, no doubt.
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DR
D R.
Frankfurt
22 hours ago
 Verified review
Fast delivery and attractive prices (e.g. Zonda wheelsets)
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23 hours ago
 Verified review
Good website, and good prices.
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UA
ulrikke a.
Dänemark
1 day ago
 Verified review
The amount was deducted three weeks before shipping. And customer service doesn’t respond to eMails. Tracking link doesn’t work either. Hope the Bike will arrive eventually.
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Answer by bike-discount.de/en
21 hours ago
Dear customer, thank you for your order and your review. Please note: in our store you will find the delivery time displayed next to the item. When we debit the amount, we will already prepare your item for you personally. I have checked your details, the order is still within the delivery time specified by us. The shipment is already on its way to you and should therefore be delivered to you soon. We hope you enjoy your new bike.
2 days ago
 Verified review
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2 days ago
 Verified review

Competitive prices, extensive choice, postage expensive/slow

Competitive prices and extensive choice and stock. Postage is expensive at €10 no matter what, and takes a week to arrive in Portugal from Germany.
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2 days ago
 Verified review
Quick order processing and dispatch. Item, however, appears to be old stock and white possibly used as a demo item (signs of minor wear and and damage).
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Answer by bike-discount.de/en
22 hours ago
Dear customer, thank you for your order and your review, we are really sorry for the inconvenience caused. We only sell the product you have purchased as new, so the article should not show any signs of use. I have checked your details: Unfortunately, I could not find any personal communication from you in our system. May you please contact us so that we can help you further? Thank you for your understanding.
ST
2 days ago
 Verified review

bike24

prezzi comprtitivi e buona scelta. Sarebbe bene che lo spedizioniere inbiasse una mail per il giorno di consegna, indicando, se non una fascia oraria, almeno mettina/pomeriggio.
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3 days ago
 Verified review
I bought bicycle on bike discount website but I am not happy at all with customer service after, I had problem and answer was that not under warranty, best regards, no other solution offered, no help, i made a lot of orders on bike discount but I will not anymore.
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Answer by bike-discount.de/en
22 hours ago
Dear customer, thank you for your order and your review, we are sorry for the apparent inconvenience. I have checked your details: unfortunately, damage caused by an external impact (accident, physical force) is not covered by the warranty. Our customer service is already in contact with you to suggest a solution to your problem. We are sure that your bike will soon be ready for riding again.
3 days ago
 Verified review

waiting time to recieve product

price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and your feedback. The system always sends you an order confirmation when you order your article. Could it be that this has possibly ended up in your spam folder? Anyway, if you have any questions about the status of your order, please feel free to contact us personally at any time. We are always happy to help you.
3 days ago
 Verified review
Good price. Quick Delivery. Good product.
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3 days ago
 Verified review
Goods recieved with small damage, missing learher logo on the bag, but after claim 10€ minus
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and your review. We are sorry that you have apparently experienced some inconvenience. I have checked your details: There was indeed a small discrepancy in the finish of this product. We have therefore offered you a full refund on return or compensation if you still wish to keep the item. You wanted to keep the item and opted for compensation. We apologize again and hope you enjoy the item.
3 days ago
 Verified review
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3 days ago
 Verified review
Huge product choices, you'll find what you're looking for and at an excelente price, however can¡t give the 5* just because the delivery delays are really not great...order preparation itself takes a lot of time, so it's not only carrier related delays, it's on Bike Discount itself. Other then this minor issue everything else as been great so far.
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4 days ago
 Verified review
Whole purchase went pretty smooth and easy
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4 days ago
 Verified review
reply to email
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your order and your review. We are sorry that you have not yet received a response to your Email. I have checked your request: unfortunately there was a processing error. We sincerely apologize for this. We have already replied to you and suggested a solution. Of course, we will solve your problem as soon as possible. Thank you for your patience and understanding.
4 days ago
 Verified review
My bike still dont arived
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you very much for your order and your review. We are sorry that it has taken a little longer than expected. We are subjecting your bike to a final, careful check and are preparing it conscientiously for transportation. I have checked your details in our system: we are still within the specified delivery time. Your bike will certainly be ready soon and handed over to our logistics partner. You are also welcome to contact us personally at any time via our contact form if you have any further questions. We are always happy to assist you.
4 days ago
 Verified review
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4 days ago
 Verified review

Support

Everything is perfect, except the support didn’t answer my question, before I place the order. It was product related. I found an answer on the competitor website
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