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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
The bike is payed befor 3 weeks but is not yet by me.
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. I have reviewed your case. The last orders were all packed quickly and have been delivered to you on time. We are sorry that you are apparently not completely satisfied. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
4 days ago
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4 days ago
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4 days ago
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4 days ago
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4 days ago
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5 days ago
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5 days ago
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5 days ago
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Products were OK but expected faster delivery.
Shipping times could be better. Emails sent to customer care regarding shipping delays were also slow to respond.
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6 days ago
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6 days ago
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6 days ago
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Item not received, after a month after ordering
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Answer by bike-discount.de/en
4 days ago
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, something did indeed go wrong, for which we apologize. We will contact you to ensure that you receive the correct solution. Thank you for your understanding.
6 days ago
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6 days ago
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6 days ago
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7 days ago
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7 days ago
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7 days ago
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Lower shipping cost for orders around Europe
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7 days ago
Verified review
Support Center employees & return policy
Support Center employees are not very willing to help, not very polite and they don’t speak good English. Furthermore, the company’s policy that doesn’t allow exchange of products if something is ordered in the wrong dimension and you want to give it back and get the right one, for example, is unacceptable.
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Answer by bike-discount.de/en
7 days ago
Dear customer, thank you for your feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
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