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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Decent prices and fast delivery. Minus one star for having to pay if I need to return something.
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6 days ago
Verified review
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
6 days ago
Verified review
Nice package. There should be free shipping.
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6 days ago
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6 days ago
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Answer by bike-discount.de/en
5 days ago
Dear customer, in our webshop we inform you transparently in several places about the assumption of the return costs, we ask for your understanding!
6 days ago
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6 days ago
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6 days ago
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6 days ago
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The delivery was not the fastest one.
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6 days ago
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6 days ago
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6 days ago
Verified review
Expensive shipping costs in Greece
I would put 5 since the prices are really good but the bad thing is that the shipping costs in Greece is 15 euros which makes the parts almost the original price from other stores
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7 days ago
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7 days ago
Under review
I would put 0 stars if I could.
I ordered a jacket. In a few days I received an e-mail stating that my address was incorrect and that they didn't sent the product and returned my money.
After many futile attempts to contact seller asking where is my money, the only reply I got was to contact my bank. Which I did many times. Bank didn't receive any return payments.
In the end I didn't receive neither money, nor jacket. Raised a complaint to police.
Strongly suggest not to purchase in this shop.
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Answer by bike-discount.de/en
5 days ago
Dear customer, we are sorry for the inconvenience you have apparently experienced. I have checked your details. There were irregularities with your order in connection with the billing address. We have therefore needed to cancel the order and inform you accordingly. No amount was collected by us, and we have cancelled the reservation of the amount with your credit card company. We have provided you with a screenshot of the transaction cancellation. You will probably see the amount listed on your next credit card statement. Thank you for your understanding.
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