bike-discount.de/enReviews

: 22,624Excellent

4.78

Reviews for bike-discount.de/en

910 verified reviews in the last 12 months

22,624 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
Report review

Show all positive reviews

the most relevant critical review


11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
Report review

Show all critical reviews

Reviews for bike-discount.de/en

Filter 
Sort by Latest first 
(83)
(13)
(12)
 Verified review
1 year ago 
Report review
 Verified review
1 year ago
Bike-discount has delivered a wrong product, "Gaerne Boa Ip1 left Black,, replacement kit, in case of "left White Boa kit,, problem has been solved by return the product, and i've refund my money for the mistake
Report review
 Verified review
1 year ago
Report review
 Verified review
1 year ago
Diversity of parts, price with some reservations.
Report review
 Verified review
1 year ago 
they have to restore confidence, after they did'nt deliver a bike after 5 times delay and then cansel it. Let us hope we can restore trust and i will order more bikes at bike-discount. stars will rise to 4 or 5 when trust is ok again.
Report review
Answer by bike-discount.de/en
8 months ago
Since the customer did not pay for his order even after several requests, we had to cancel it as a last resort.
 Verified review
1 year ago
Report review
 Verified review
1 year ago
Snel en mooi geleverd
Report review
 Verified review
1 year ago
Report review
 Verified review
1 year ago
Ordered bike in January (with delivery foreseen for March). Got warning in February that delivery was shifted to week 23 (mid-June!). The final delivery happened on July 22nd (more than a month after the already very late foreseen date)... The bike was ok but the gear was not working properly and needed a setup. Customer service never ever proposed a discount or a refund if I wanted to resign.
Report review
Answer by bike-discount.de/en
8 months ago
We regret that there have been significant delays due to the COVID-19 crisis and resulting global supply issues.
 Verified review
1 year ago
Great products and arrived in the country in good time but unknown to me Parcel Force / HMRC held onto the package until I paid import duty and a handling charge. It would be helpful if this was highlighted on the website for customers in the UK 🇬🇧
Report review
 Verified review
1 year ago
Laaja valikoima pyöräily tuotteita. Luotettava toiminta,minun ykköspaikka.
Report review
 Verified review
1 year ago
Report review
 Verified review
1 year ago 
Report review
 Verified review
1 year ago
Report review
 Verified review
1 year ago
Good response, they could send the exact ordered product and not compatible !?
Report review
 Verified review
1 year ago
Contacted customer service about a delivery to Singapore, they replied quickly and were very helpful. Delivery took almost a month, perhaps due to customs and covid restrictions. The reason I only gave 4 stars was that they packaging for the product was not sufficient. The bike trailer box arrived with holes and dents, and there was no extra padding on the inside. Luckily there was no damage to the item, but this could definitely be improved!
Report review
 Verified review
1 year ago
Får ingen information ang leverans av min beställda cykel. Beställde en cykel i lager och nu har det gått en månad. På hemsidan och bekräftelsemailet står det att påbörjar ordern direkt. Får ingen info.
Report review
Answer by bike-discount.de/en
8 months ago
On our site, we state, "Due to greatly increased order volume and government health and safety requirements due to the COVID-19 pandemic, the current total delivery time for bicycles is approximately 4 weeks."
 Verified review
1 year ago
Delivered on time and good service. Did exactly what they said they'd do.
Report review
 Verified review
1 year ago
Bad delivery & slow communication Eventually had to cancel the order after two supposed delivery attempts—neither of which I could verify in the from of a note in the letterbox or an attempted call on the number I was explicitly asked to provide.
Report review
Answer by bike-discount.de/en
8 months ago
The supplier could not deliver the package because there were mismatches in the receiving address.
 Verified review
1 year ago
Report review