bike-discount.de/en
Reviews:

14,284 reviews in the last 12 months50,074 total reviews  

4.80
Excellent

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bike-discount.de/en fulfils all Trusted Shops quality criteria, including
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Top positive review

Aug 16, 2023
 Verified review
Very efficient and well packed. The prices were also fair. The only minus point is regarding the delivery time. One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier. We also used the same transport company. This wasn't that bad but comparing companies we would say that the competitor worked internally faster. Despite it, we strongly recommend bike-discount.de!!

Top negative review

Apr 22, 2023
 Verified review
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them... Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
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Reviews for bike-discount.de/en

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1 day ago
 Verified review
The labeled delivery time was 18-22 days, today Is 22th day, and the order is still no package, this means that it will be delivered to Bulgaria with minimum 5 days delay. I made another order after this one and it already travels. I wrote to support with 3 days ago and still not answer.
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Answer by bike-discount.de/en
10 hours ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
2 days ago
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2 days ago
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3 days ago
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3 days ago
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Very slow shipment

Month passed and bike is not yet even shipped. Is it a scam?!
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Answer by bike-discount.de/en
2 days ago
Dear customer, unfortunately there were bottlenecks in our logistics due to a sharp increase in sales. This has slightly increased the delivery time for individual customer orders. We apologize for any inconvenience this may have caused.
3 days ago
 Verified review
Ok
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3 days ago
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
3 days ago
 Verified review
Transport/shipment, it would be very positive if the carrier provided an indication of the expected delivery date. I never know when we will be able to receive the order, it depends on the freight forwarder.
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AM
A. M.
Estonia
3 days ago
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MB
3 days ago
 Verified review
Got wheelset with different body, solving it takes weeks and lot of phonecalls that bike discount does NOT answer. Worst bike internet shop
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
3 days ago
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3 days ago
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Answer by bike-discount.de/en
3 days ago
Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication from you in our system. If you should have a problem with your ordered items, please contact us via our contact form. Thank you for your understanding.
4 days ago
 Verified review

Excellent online bike shop

Good choice of products, good pricing and delivery as promised
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