I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review
11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available.
Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
I ordered the same day (24/7) at Bike Discount and Bike 24 and paid the same shipping cost (9.90 Eur.).
The Bike 24 order arrived on 30/7 and I'm still waiting, and waiting, for the Bike Discount order. Even worse... a BD employee still dares to say that the order hasn't arrived yet because I didn't want to pay for express shipping.
Answer by bike-discount.de/en
8 months ago
The goods were shipped within 2 business days. Then it was lost in transit. The customer was always informed about the current status. After it was certain that the package could not be found by the deliverer, we refunded the money to the customer, after consulta