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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
Decent prices and fast delivery. Minus one star for having to pay if I need to return something.
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11 days ago
Verified review
It's unacceptable for the address to have the wrong postcode and for it not to be detected immediately before being sent to the courier, not to mention two weeks from Germany to Portugal 😞
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have now been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
11 days ago
Verified review
Nice package. There should be free shipping.
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11 days ago
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11 days ago
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11 days ago
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12 days ago
Verified review
Good company but could be better with communication
This is a good company and I have used them several times and I will use them again. However for this order I received no confirmation email after purchase so after a few days I had to contact Customer service to make sure my order was confirmed. Although I got a relatively quick response I still don't know why I didn't receive a confirmation email (as is stated on their website).
I also ordered a few items, including a wheelset and my order was split into two for delivery. Despite this I only received one tracking link and it was not communicated to me that I would receive two different deliveries. So when package one arrived after a week I again had to contact Customer Service to find out where the rest of my order was and why it wasn't included. After several emails I finally got the tracking for the 2nd package. This package took over 2 weeks to arrive which is slow, even between Germany and Ireland.
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Answer by bike-discount.de/en
11 days ago
Dear customer, thank you for your feedback.
We would like to apologize for the inconvenience. The goods have since been delivered. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you for your understanding.
12 days ago
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12 days ago
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The delivery was not the fastest one.
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12 days ago
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12 days ago
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12 days ago
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Expensive shipping costs in Greece
I would put 5 since the prices are really good but the bad thing is that the shipping costs in Greece is 15 euros which makes the parts almost the original price from other stores
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12 days ago
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13 days ago
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13 days ago
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13 days ago
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good prices but slow shipping
good prices, but quite slow dispatching. Takes about 3/5 days, where other takes 2 days
this is my conclusion after several orders in time
Prices are very good
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