bike-discount.de/enReviews

: 22,559Excellent

4.79

Reviews for bike-discount.de/en

877 verified reviews in the last 12 months

22,559 total reviews
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10 months ago
I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en

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Yesterday
Ordered from then again at prices which are very much lower then in the Netherlands. Never had to contact them for my order because every time it was delivered fast. So I will order from them again as my bike asks for new stuff. Simpel said, good prices and fast delivery, nothing to be wished more.
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3 days ago
Aunque tardaron casi un mes desde que envié el artículo para su devolución me lo an reembolsado correctamebte
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3 days ago
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3 days ago 
Snelle levering en correcte prijs
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3 days ago 
There is nothing new to say. There service and speed of delivery is still at the same high level of quality for this order as it was for my past orders from them - that is why I do business with them and have dropped no less than six other web-based bike shops.
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3 days ago
In time shipping. I know no lower price at others.
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3 days ago
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12 days ago
Poor stuff
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Answer by bike-discount.de/en
6 days ago
Der Kunde hatte Schwierigkeiten Magura-Komponenten zu verbauen. Wir haben ihm einen Link mit einem Video mit Montageanleitung geschickt. Mehr können wir nicht tun.
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4 months ago 
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5 months ago
There are product and order complaint inquiry, but it didn't seem to be a form for web questions, so I'll comment here. I have cookies set to OK, but the language reverts to German every time, which is really bad. Even if I am logged in, the language and currency is not set to what I have changed before, which frustrates me. so please improve this. It's the same in Chrome on Win and Safari on Mac.
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6 months ago
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Answer by bike-discount.de/en
6 months ago
At present, due to the global situation, there are always significant delays in delivery. Therefore, we always assume a delay in delivery first, which in 95% of cases resolves itself within a few days. We therefore ask customers for a little patience. In this case, we assume that the package has actually been lost. We regret this and have refunded the customer the purchase amount.
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6 months ago 
I'm fully satisfied
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7 months ago
Excellent service & quick delivery of the order. Everything was super OK!
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7 months ago
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7 months ago 
ok
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