I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available.
Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
Soemehow good deals but they keep forgetting add my phone# to every single package O_o
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11 months ago
great choise on bike's, components and other suplies, but some components wich marked as available, are not in stock ( no more available ) cusomer service is good.
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11 months ago
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11 months ago
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11 months ago
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11 months ago
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11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available.
Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Answer by bike-discount.de/en
8 months ago
We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.
Verified review
11 months ago
Free of charge shipment with DHL (When spending a specified amount).
Since the customer has not contacted us, we assume that the goods have arrived complete and intact. Unfortunately, we cannot understand why it was damaged in transit.
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1 year ago
Good shop with a very poor after sales support. Different support for a different countries inside EU
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Answer by bike-discount.de/en
8 months ago
We are always very accommodating when it comes to complaints. In this case, too, we accommodated the customer, even though his concern was not a warranty case. We regret that the customer is still dissatisfied.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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