I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.
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the most relevant critical review
11 months ago
I was instructed by a shop assistant to be rather notified via email when my wished product is available.
Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!
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Reviews for bike-discount.de/en
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9 days ago
9 days ago
Fast delivery. Return are handled correctly. Very good customer service in the entire order proces.
Aweful customer support. Sent the package late and contacting support didn't help either bc the support kept saying we will send it but they didn't even care to update the status to me. Very disappointed.
Answer by bike-discount.de/en
8 days ago
The package took 5-6 days to be delivered. A day after the customer contacted us, a link for tracking the shipment was indeed made available. Sorry for delay.
9 days ago
Good website, best prices I've seen and quick delivery. Returns handled rapidly.
Everything went smoothly as always. Only negative is that dhl do not bring the package at your door. Local post handles it and you need to pick it up.
10 days ago
11 days ago
Ordered from then again at prices which are very much lower then in the Netherlands.
Never had to contact them for my order because every time it was delivered fast.
So I will order from them again as my bike asks for new stuff.
Simpel said, good prices and fast delivery, nothing to be wished more.
There is nothing new to say. There service and speed of delivery is still at the same high level of quality for this order as it was for my past orders from them - that is why I do business with them and have dropped no less than six other web-based bike shops.
12 days ago
In time shipping. I know no lower price at others.