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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Tha main reason is that tha shop does not work with Ukraine. I could not even sign billing adress because Ukraine is not listed. But I orderer without any problem from other shop in Germany even if the billing adress was signed in Berlin. The address was of out delivery service.
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4 days ago
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4 days ago
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The distribution is very bad. No one knows where the order is located, the driver lied when indicating the delivery time.
Decent prices and fast delivery. Minus one star for having to pay if I need to return something.
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4 days ago
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Nice package. There should be free shipping.
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4 days ago
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4 days ago
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Answer by bike-discount.de/en
3 days ago
Dear customer, in our webshop we inform you transparently in several places about the assumption of the return costs, we ask for your understanding!
4 days ago
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4 days ago
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4 days ago
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4 days ago
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The delivery was not the fastest one.
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4 days ago
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5 days ago
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5 days ago
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Expensive shipping costs in Greece
I would put 5 since the prices are really good but the bad thing is that the shipping costs in Greece is 15 euros which makes the parts almost the original price from other stores
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