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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Fast delivery, good quality but high shipping costs for abroad
I like very fast delivery and very good quality for good price.
Only shipping costs are high for abroad buyers and due to high shipping costs are products prices sometimes not attractive anymore.
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Apr 4, 2024
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Apr 4, 2024
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Good price, and fast (enough) shipping
I buy all off my MTB equipment here, wide choice and best price. If you can wait an average of 5 shipping days (Germany to the Netherlands).
The only downside is that they still charge shipping costs even if you order above a certain amount (let's say 100 euros).
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Apr 4, 2024
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Emails ignored.
I sent two emails to the company one direct and one via paypal both ignored. Customer service is very poor. Produce pricing is good but at the expense of customer satisfaction?
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Answer by bike-discount.de/en
Apr 4, 2024
Estimado cliente, gracias por su pedido y su comentario. Lamentamos que obviamente haya habido algún inconveniente. Estamos encantados de disculparnos si algo va mal con nosotros - tampoco somos perfectos. En este caso, sin embargo, no puedo reconocer ningún error por nuestra parte. He comprobado sus datos: le rogamos su comprensión, usted mismo ha olvidado introducir el número de teléfono de su dirección de entrega, que según su declaración es obviamente relevante para la entrega. Tramitamos los pedidos de nuestros clientes muy rápidamente, por lo que no podemos modificar los pedidos a posteriori. Lo indicamos en nuestra página web y en la confirmación del pedido. Hemos respondido a sus correos electrónicos y también le hemos indicado dónde puede recoger el paquete que se le entregó en una paquetería. Usted ya lo ha recogido allí. Lamentablemente, no podemos reconocer que no hayamos actuado correctamente en este caso.
Apr 4, 2024
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Apr 4, 2024
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Answer by bike-discount.de/en
Apr 4, 2024
Dear customer, thank you for your order and for your feedback. Is there still anything we can do to help you? Please feel free to contact us at any time using our contact form.
Apr 4, 2024
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Apr 3, 2024
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God service.
Bud the delivery is not what it has been..
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Apr 3, 2024
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Grant the delivery charge for free for neighbouring countries like Belgium, when ordering a certain minimum amount, like futurum does.
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Apr 3, 2024
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Apr 3, 2024
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Apr 2, 2024
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Excellent web shop : high quality products, competitive prices, very functional and well designed.
DHL deliveries are not as good.. had several bad experiences : "lost items" twice (though easy to recover money it meant I didn't receive the items on time to trips, races, ...) and lately they deliver to pick-up places though I asked specifically to receive it at home.
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Apr 2, 2024
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GOOD
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Apr 2, 2024
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Good prices and service. Shipping a bit expensive.
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