bike-discount.de/en reviews | Read 22,544 bike-discount.de/en reviews

Reviews for bike-discount.de/en

4.79/5.00

Excellent

How is the rating calculated?

1,744 reviews in the last 12 months

5 stars

86 %

4 stars

10 %

3 stars

1 %

2 stars

1 %

1 star

1 %

22,544 total reviews

the most relevant positive review

5 months ago

I was shopping at bike-discount for the first time and I liked the quick answers to my questions and the support seems to be very good overall. The delivery time was relatively quick despite difficulties caused by the flooding. The information about the order status and the tracking information was also helpful. I also think the prices are competitive and the selection of goods is huge, but well categorized and everything is easy to find. Overall, I would recommend the shop to anyone. Regarding improvements, I would only suggest to send an information about possible delay in delivery in advance without waiting for customers to ask if their order is going to be sent in time. But I also understand that it is not always possible to inform everyone about unexpected delays in advance.

the most relevant critical review

6 months ago

I was instructed by a shop assistant to be rather notified via email when my wished product is available. Did not happen. So i called and what a miracle, bike they had without notifying me as agreed. Later, during phone call with a shop assistant what is going on with my ordered and paid bike the answer I’ve received was it will be available after they “build it up”, which can be 12-20 working days!!! And after that it will be loaded to a courier. After 13 working days i still have no idea what is going on with my ordered and paid bike. First one wait for possibility to order over 7 weeks and further weeks just to be delivered. And still no info. This is Nonsense!!!

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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Positive

Critical

5 months ago

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6 months ago

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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What other customers say about their experience with bike-discount.de/en

(26)

(18)

Yesterday

I am dissatisfied with my warranty claim. I sent item back for replacement, but got a refund - claiming the product was not in stock at the time. I was instructed to reorder the item, but at much higher price.

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1 month ago

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3 months ago

Jan V. from Ravels

Niet aan Cube bikes te geraken, de situatie lijkt hopeloos.

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Answer by bike-discount.de/en

3 months ago

Wij begrijpen deze opmerking niet. Er staan tientallen Cube fietsen op onze site.

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3 months ago

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3 months ago

hidetada s. from Kagoshima Japan

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4 months ago

Jan V. from Ravels

leveringen en beloofde aankoopmogelijkheid worden eindeloos uitgesteld, soms zelfs bike geannuleerd die al maanden besteld waren...

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4 months ago

hidetada s. from Kagoshima Japan

送料が高いですね商品は期待通りで配送も無事届きました

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4 months ago

Be clear on how much more it will finally cost when arriving to uk so we can compare prices to uk to see if its worth the hassle.

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4 months ago

Gavin L. from Ilkley West Yorkshire

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5 months ago

hidetada s. from Kagoshima Japan

到着に日数がかかります。注文から到着まで18日間かかりました。以前は１０日ほどでしたので改善されることを望みます。

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5 months ago

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5 months ago

Michael D. from Leopoldsburg

Delivery time and the time between the payment and comfirmation of the payment

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5 months ago

great choise on bike's, components and other suplies, but some components wich marked as available, are not in stock ( no more available ) cusomer service is good.

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6 months ago

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Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis. We have clearly indicated on our site that there are currently delays.

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6 months ago

Would have been better if import taxes to the UK could be included. Much easier to compare prices with other companies that do offer this service.

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6 months ago

hidetada s. from Kagoshima Japan

The box was torn with a utility knife.

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Answer by bike-discount.de/en

3 months ago

Since the customer has not contacted us, we assume that the goods have arrived complete and intact. Unfortunately, we cannot understand why it was damaged in transit.

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6 months ago

Good shop with a very poor after sales support. Different support for a different countries inside EU

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Answer by bike-discount.de/en

3 months ago

We are always very accommodating when it comes to complaints. In this case, too, we accommodated the customer, even though his concern was not a warranty case. We regret that the customer is still dissatisfied.

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6 months ago

hidetada s. from Kagoshima Japan

商品は遅れて到着し、梱包箱はカッターナイフで切り裂かれていました。

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6 months ago

Jan V. from Ravels

they have to restore confidence, after they did'nt deliver a bike after 5 times delay and then cansel it. Let us hope we can restore trust and i will order more bikes at bike-discount. stars will rise to 4 or 5 when trust is ok again.

helpful (1)

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Answer by bike-discount.de/en

3 months ago

Since the customer did not pay for his order even after several requests, we had to cancel it as a last resort.

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6 months ago

Ordered bike in January (with delivery foreseen for March). Got warning in February that delivery was shifted to week 23 (mid-June!). The final delivery happened on July 22nd (more than a month after the already very late foreseen date)... The bike was ok but the gear was not working properly and needed a setup. Customer service never ever proposed a discount or a refund if I wanted to resign.

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Verified review|

Answer by bike-discount.de/en

3 months ago

We regret that there have been significant delays due to the COVID-19 crisis and resulting global supply issues.

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bike-discount.de/enReviews

: 22,544Excellent

Reviews for bike-discount.de/en

1,744 reviews in the last 12 months

the most relevant positive review

the most relevant critical review

Read the most relevant positive or most relevant critical review

What other customers say about their experience with bike-discount.de/en

Reviews for bike-discount.de/en

1,744 reviews in the last 12 months

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