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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
I'm a long-time customer here, and ordered parts needed for a 2 month bike holiday. The parcel company lost the parcel and sent me a confirmation mail that they have for sure lost the parcel. I've contacted bike-discount 4 times now and they refuse to answer. I've made it clear that I need this parcel urgently (have been waiting for almost 3 weeks now). The only answer I get is: "we will come back to you via mail". Via mail they sent a standard message that the parcel company has not yet contacted them...
Any other online shop I know would already have resent the package. Customer satisfaction is not very important. This will have been my last purchase here
Delivered in 11 days to Dubai. Trusteed and Guaranteed Bike Shop. Definitely will order again soon.
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Mar 15, 2024
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Quickeness of delivery and after sale service.
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Mar 15, 2024
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Very easy to deal with bike arrived safely and promptly
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Mar 15, 2024
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trustworthy
good prices and reliable site
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Mar 15, 2024
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Mar 15, 2024
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Good prices and fast delivery
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Mar 15, 2024
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Mar 15, 2024
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Great prices, fast delivery, huge stock, what else should we need?
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Mar 15, 2024
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Great service, quick delivery's! It's all good!
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Mar 15, 2024
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Mar 15, 2024
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Mar 15, 2024
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Mar 15, 2024
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A downloadable invoice would be nice
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Answer by bike-discount.de/en
Mar 15, 2024
Dear customer, thank you for your feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Please feel free to contact us by e-mail or via our contact form. Thank you very much.
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