bike-discount.de/enReviews

: 37,683Excellent

4.79

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certified since: Jun 7, 2022
updated on: Jun 5, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Jun 5, 2023
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

15,136 verified reviews in the last 12 months

37,683 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jan 17, 2023
I have used Bike-discount a few times.. at first I wasn't sure if it was a scam because they were a lot cheaper but the delivery to UK is always really fast with great comms.. I have never had any issues and now happily recommend to friends.. the only issue for some might be the 150Euro minimum spend.. for me it just means I buy more..
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the most relevant critical review


Dec 16, 2022
Ordered a saddle with carbon rails and received another model with manganese rails; after 3 weeks that item appears as out of stock even though they stated that after I will send back the wrong saddle they will replace it. If they won't solve this in a reasonable way I will file a ECCNET complaint and never order again from them.
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Reviews for bike-discount.de/en

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 Verified review
May 12, 2023
I order a fidlock 590 bottle 11,45€ and 2 caps for the same bottle 5,18€, plus shipping 14,99€, a total amount of 31,62€. I received the wrong bottle, the smaller fidlock 450, which doesn’t cover my needs. First you offered me to refund the difference of two bottles 3,12€. After I reject your offer you refund 11,45€. The result is that I bear the cost of 20,17€, to keep a useless for me bottle that I didn’t order and two caps for the same bottle, because of your mistake.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. There really was a mistake on our side and we have to apologize. We have now refunded you the full amount and kindly ask for your understanding. You should be able to see the posting on your account within the next few days. If you have any further questions, please do not hesitate to contact us at any time.
 Verified review
15 hours ago
Very bad experience with bike discount! When we order and pay the product their web showe "on stock". After 4 days we got email that the product (DuraAce brake set) is not in stock....And bla bla bla, so hiw sorry they are. Very very unprofessional, not shame to say criminal. They are selling the air in such cases we may conclude. We explained this bad experience to our Rog cycling club in Ljubljana and reccoment to avoid bike discout.
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 Verified review
May 9, 2023
I have tried to reach you in different ways, because I want to send a product back to you, but I haven't received any answer yet... The service to print return labels on your website did not work, you telephone was always busy and I haven't received an answer to my e-mail yet.
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Answer by bike-discount.de/en
May 11, 2023
Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, which we very much regret. In the meantime, an exchange has taken place. Is there anything else we can do for you? Please contact us via our contact form or by e-mail. Thank you for your understanding.
 Verified review
8 days ago
Delivery has been stuck in DHL parcel center Germany for soon 3 weeks. NO support from DHL why delivery not sent. Alternativt contacting seller the informera the will stsrt an investigation, though NO answer yet one week after I asked them to help. No delivery, poor support.
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Answer by bike-discount.de/en
6 days ago
Dear Customer, Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.
 Verified review
May 20, 2023
They stated sizes on bike jersey that was way of. Than they wanted me to pay for the return shipping cost! They should have payed for an exchange of the product for free.
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Answer by bike-discount.de/en
May 22, 2023
Dear customer, thank you for the order and the evaluation. We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.
 Verified review
14 hours ago
Shipping from DE to DK more than 10 days. Support was rude. No doscount as an apology. How did this website became so low on customer service??
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 Verified review
10 days ago
I was waiting for a bike 23 today and then you send me one that is not ready,the wheels are wobbling and the disc is heard
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Answer by bike-discount.de/en
6 days ago
Dear customer, thank you for your order and your review. We are sorry that you are not satisfied with the delivered bike. Unfortunately, I can't find any contact from your side in our system regarding the matter. Please contact us via our contact form so that we can help you. We appreciate your understanding.
 Verified review
2 days ago
Scam! Bought a groupset and received an empty box. Customer service is an absolute joke to deal with and not helpful at all.
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 Verified review
May 18, 2023
I ordered the goods on the 28th of April and I still haven't received it. It still didn't leave Germany.
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Answer by bike-discount.de/en
May 19, 2023
Dear customer, thank you for your order and evaluation. We are sorry that the goods could not be delivered to you yet. I have checked your information. We have handed over your order within 24 h to the logistics partner. The package has a very long way to go and has to be processed in a customs procedure. Unfortunately, we have no influence on the transport and processing at the customs office. However, we are always at your disposal if you need further assistance. Please feel free to contact us via our contact form. We kindly ask for your understanding.
 Verified review
May 18, 2023
 
They sent me a used pair of wheelsets. the customer service took very long time to reply to my problem.
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Answer by bike-discount.de/en
May 19, 2023
Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank für Ihre Bestellung und Bewertung. Ich habe Ihre Angaben überprüft. Wir müssen uns für die Unannehmlichkeiten entschuldigen, es scheint ein Fehler bei der Lieferung aufgetreten zu sein. Wir haben Ihnen jedoch innerhalb von drei Werktagen geantwortet und Ihnen bereits eine gute Lösung und eine volle Rückerstattung angeboten. Wir bitten um Entschuldigung und stehen Ihnen für weitere Fragen jederzeit zur Verfügung.
 Verified review
May 12, 2023
Demoram muito para responder seus clientes e para resolver os problemas
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.
 Verified review
May 15, 2023
The opportunity return products from Sweden is hassle and the cost is way to big 😟
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Answer by bike-discount.de/en
May 17, 2023
Dear customer, thank you for your order and your feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding for our procedure.
 Verified review
6 days ago
After 25 days from order i still can.t track my order on DHL site.
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Answer by bike-discount.de/en
5 days ago
Dear Customer, Thank you for your order and feedback. We apologize very much for the inconvenience. Due to several national holidays there was a small delay in processing. I have reviewed your case and could see that the ordered goods are now on their way. If, contrary to expectations, you did not receive a tracking link, please contact us so that we can assist you further. Thank you for your understanding.
 Verified review
May 10, 2023
I didn’t get the shipment for more than 20 days since shipping
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Answer by bike-discount.de/en
May 15, 2023
Dear Customer. Thank you for the feedback. We received your order on 04/19/2013 and handed it over to the service provider on 04/20/2013. Unfortunately, there are currently shipping delays to your country, we apologize for this.
 Verified review
5 days ago
Na 18 dagen nog steeds geen onderdelen 😔
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Answer by bike-discount.de/en
5 days ago
Dear customer, thank you for your order and your review. I have checked your information. Apparently, it occurs in transit through our logistics partner. Even though we cannot influence this, we apologise for the circumstances. However, we have already initiated an investigation and will get back to you as soon as we receive an answer. In the meantime, please do not hesitate to contact us at any time with further questions or concerns. Thank you kindly for your understanding.
 Verified review
May 14, 2023
Product was falsely advertized online.
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Answer by bike-discount.de/en
May 15, 2023
Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.
 Verified review
3 days ago
Sending empty packages to customer
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 Verified review
11 days ago
Very poor warranty experience.
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Answer by bike-discount.de/en
10 days ago
Dear customer, thank you very much for your review. I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.
 Verified review
4 days ago
My order is lost at DHL.
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Answer by bike-discount.de/en
4 days ago
Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.
 Verified review
May 8, 2023
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Answer by bike-discount.de/en
May 8, 2023
Dear customer, thank you for your order and your review. I have reviewed your case: unfortunately, we cannot send you the documents you requested, as we do not have them ourselves. You have to request these documents from the manufacturer. Likewise, it is not possible for us to modify the invoice. We kindly ask for your understanding.