bike-discount.de/enReviews

Dear customer, thank you for your order and your review. I have reviewed your case. There really was a mistake on our side and we have to apologize. We have now refunded you the full amount and kindly ask for your understanding. You should be able to see the posting on your account within the next few days. If you have any further questions, please do not hesitate to contact us at any time.

Dear customer, thank you for your comment. I have reviewed your case. You did not receive a timely response to your email inquiry, which we very much regret. In the meantime, an exchange has taken place. Is there anything else we can do for you? Please contact us via our contact form or by e-mail. Thank you for your understanding.

Dear Customer, Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.

Dear customer, thank you for the order and the evaluation. We conscientiously display the sizes of the items in our store based on the data provided to us by the manufacturer. Our return policy for your country of delivery can be viewed transparently on our website before purchase. We therefore ask for your understanding for our procedure.

Dear customer, thank you for your order and your review. We are sorry that you are not satisfied with the delivered bike. Unfortunately, I can't find any contact from your side in our system regarding the matter. Please contact us via our contact form so that we can help you. We appreciate your understanding.

Dear customer, thank you for your order and evaluation. We are sorry that the goods could not be delivered to you yet. I have checked your information. We have handed over your order within 24 h to the logistics partner. The package has a very long way to go and has to be processed in a customs procedure. Unfortunately, we have no influence on the transport and processing at the customs office. However, we are always at your disposal if you need further assistance. Please feel free to contact us via our contact form. We kindly ask for your understanding.

Sehr geehrte Kundin, sehr geehrter Kunde, vielen Dank für Ihre Bestellung und Bewertung. Ich habe Ihre Angaben überprüft. Wir müssen uns für die Unannehmlichkeiten entschuldigen, es scheint ein Fehler bei der Lieferung aufgetreten zu sein. Wir haben Ihnen jedoch innerhalb von drei Werktagen geantwortet und Ihnen bereits eine gute Lösung und eine volle Rückerstattung angeboten. Wir bitten um Entschuldigung und stehen Ihnen für weitere Fragen jederzeit zur Verfügung.

Dear customer, thank you for your order and your review. I have reviewed your case. We have packed your package on the same day as the order and handed it over to our logistics partner. Unfortunately, there are now apparently delays in transit in your country of delivery. We have already initiated an investigation. We kindly ask you for a little patience, as we have to wait for the answer of the logistics partner. Thank you for your understanding.

Dear customer, thank you for your order and your feedback. Our return conditions for your country of delivery can be viewed transparently on our website before the purchase. We therefore kindly ask for your understanding for our procedure.

Dear Customer, Thank you for your order and feedback. We apologize very much for the inconvenience. Due to several national holidays there was a small delay in processing. I have reviewed your case and could see that the ordered goods are now on their way. If, contrary to expectations, you did not receive a tracking link, please contact us so that we can assist you further. Thank you for your understanding.

Dear Customer. Thank you for the feedback. We received your order on 04/19/2013 and handed it over to the service provider on 04/20/2013. Unfortunately, there are currently shipping delays to your country, we apologize for this.

Dear customer, thank you for your order and your review. I have checked your information. Apparently, it occurs in transit through our logistics partner. Even though we cannot influence this, we apologise for the circumstances. However, we have already initiated an investigation and will get back to you as soon as we receive an answer. In the meantime, please do not hesitate to contact us at any time with further questions or concerns. Thank you kindly for your understanding.

Dear customer, thank you for your order and your review. I have reviewed your case, unfortunately there was indeed an error on our side, for which we apologize very much. I could see that you are already in contact with our customer service and already discussing a solution. If there is anything else we can do to help you, please do not hesitate to contact us at any time. Thank you very much for your understanding.

Dear customer, thank you very much for your review. I have reviewed your case. Of course, we are sorry that there is a delay on the part of our logistics partner in picking up the item. However, we kindly ask you to understand that in the case of your country of delivery, customs procedures are mandatory, which may extend the process in the processing time. Unfortunately, we can not influence this. We therefore kindly ask for your patience, and thank you for your understanding. As I could see, you are already in contact with our customer service. We will be happy to answer any further questions you may have.

Gentile cliente, grazie per il suo feedback. Ci dispiace molto che ci siano stati problemi con la spedizione. Abbiamo già avviato un'indagine con il nostro partner logistico. Naturalmente la informeremo immediatamente non appena riceveremo una risposta. Nel frattempo, non esiti a contattarci in qualsiasi momento. Grazie per la vostra pazienza e comprensione.

Dear customer, thank you for your order and your review. I have reviewed your case: unfortunately, we cannot send you the documents you requested, as we do not have them ourselves. You have to request these documents from the manufacturer. Likewise, it is not possible for us to modify the invoice. We kindly ask for your understanding.