bike-discount.de/en

Reviews:

Dear customer, thank you very much for your review. We are really sorry for the inconvenience caused. On our website, in our FAQ, we specifically point out that vouchers can only be purchased and used within Germany. We therefore kindly ask for your understanding.

Dear customer, thank you for your order and comment. We are indeed able to adjust our prices. We regularly offer new and excellent deals to our customers. Price adjustments are standard practice and sales are made at the price in effect at the time of purchase. We have checked your details: In this case, we will refund you the difference once as a gesture of goodwill. However, please note for the future that the current price will always apply and is binding, and that offer prices announced subsequently cannot of course be claimed retrospectively. Thank you for your understanding.

Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. We have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will do our best to help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer any questions you may have. Thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information. If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback. We are sorry that you were not completely satisfied. There are several places on our website where we make explicit reference to applicable customs duties. For our customers from the UK, we also have a detailed and separate information page. Thank you for your understanding.

Dear customer, thank you very much for your order and your comment. We apologize for any inconvenience caused and would like to provide you with the following information. The price may change for two reasons: If you specify the correct country of delivery at checkout, the price will be adjusted with the VAT of the country of delivery. If the price on our website is only lower afterwards, it could be a current price adjustment. We update our prices regularly in order to always offer our customers the best possible price. Thank you for your understanding.

Dear customer, many thanks for your order. We are sorry that the transportation of your shipment by our logistics partner to your very distant country of delivery is taking a little longer. I have checked your details and have seen that our customer service has responded quickly to your request. Your shipment has now cleared customs and is being prepared for delivery. We are confident that you will receive your order soon. If, contrary to expectations, there are any further difficulties, please do not hesitate to contact us again and we will assist you further. Thank you for your understanding.

Thank you for your order and your review. We are sorry that there appear to have been delays in transport. I have checked your details: we processed your order immediately and handed it over to our logistics partner the next day. According to the shipment tracking, it is still on its way. We have already initiated an enquiry with our logistics partner. We are of course still here for you at any time and will find a solution if there are any further delays. Thank you for your patience and understanding.

Thank you for your order and feedback. We are very sorry that there seems to be a delay in the shipping process. I have checked your details and I can see that we have processed the shipment quickly and handed it over to our logistics partner. Our customer service team is currently processing your request. We will contact the logistics partner immediately and investigate. It is possible that the shipment is currently being processed by customs. In any case, we are here to help and are available at all times. We thank you for your patience and understanding.

Dear customer, thank you for your order and your feedback. We are very sorry that you have apparently experienced some inconvenience. Unfortunately, we cannot find any enquiry from your side in our system. We would love to help you: You are welcome to contact us at any time via our contact form.

Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. We have handed over your order to our logistics partner within one day. For delivery to your distant country, the shipment will need to be transported by various means of transport and customs procedures will be required. Unfortunately these can take longer and we have no direct control over them. I have checked your details and see that you have not yet contacted us. You are welcome to contact us by email or our contact form at any time so that we can initiate an enquiry with our logistics partner. We would like to assure you that we will help you in any case. However, we assume that the order will still be delivered to you correctly. We are always available for any queries you may have, so please feel free to contact us at any time. We thank you for your patience and understanding.

Dear customer, thank you very much for your order and your review. We are really sorry that your parcel has apparently been damaged in transit. We will of course help you further. Our customer service has already informed you that we will reship your order. Thank you for your patience and understanding.

Dear customer, thank you very much for your order and your comment. We apologize for the inconvenience caused. I have checked your details and found that the parcel will be delivered today. Thank you for your patience and understanding.

Dear customer, thank you very much for your order and your review. We are sorry that the transport of your order is taking a little longer. I have checked your details: we handed over your order to our logistics partner on the same day. Apparently the delivery to your country of delivery is taking a little longer than expected. Unfortunately, I cannot find any request from you in our system. You can of course contact us at any time so that we can help you further. We can initiate an enquiry with the logistics partner. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback. We are sorry that your order has not yet been received. I have checked your details. Once again, we have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will definitely help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer your questions. We thank you for your patience and understanding.

Dear customer, thank you for your order and your review. We are really sorry that there seems to be some inconvenience with the delivery. I have checked your details: We have already handed over your order to our logistics partner the next day. According to the tracking, the parcel has also arrived in your delivery country, but unfortunately has not yet been delivered. You contacted our customer service yesterday, and we have already replied to you. Of course, we will help you further. We have now initiated an investigation with the logistics partner. We will get back to you shortly with an answer. In the meantime, you can reach us at any time. Thank you for your patience and understanding.

Dear customer, thank you for your order and feedback. We are sorry that the product you ordered was not suitable for you. We offer a wide range of products from reputable manufacturers. Unfortunately, the requirements for an item are individual and depend on the application. Perhaps another item would better suit your needs? We would be happy to advise you, we are always at your service.

Dear customer, thank you for your review. Of course, you can also order items from us for selection. However, overly large numbers of returns and larger selection orders cause a great deal of effort - which is why we would like to avoid them in the interests of sustainability. Our common environment will thank us for this attentiveness. We therefore kindly ask for your understanding that in justified individual cases we also approach our customers to find a solution together, as we obviously did in your case. With our experience, we can help in most cases with advice. It is a pity that our approach apparently did not meet with your approval. Most of our satisfied customers give us positive feedback for our sustainable approach.

Dear customer, thank you very much for your order and your review. We apologise very much for the inconvenience. We can of course understand that you were dissatisfied with the long delivery time by our logistics partner. We handed your order over to our logistics partner the next day, but it took them much longer to deliver than is to be expected. This is not the rule and not desirable, but does happen in rare individual cases when delivering to an island in your delivery country. Thank you for your patience and understanding.

Dear Customer, thank you very much for your order and your review. We are sorry that there were delays in the delivery. I have checked your details and could see that the order is on its way and was further processed and loaded today in a depot of the logistics partner. So the shipment is on its way to you and should arrive shortly. If there are still any difficulties, you can of course contact us at any time. Thank you for your patience and understanding.