bike-discount.de/enReviews

: 28,569Excellent

4.78

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with Buyer Protection

certified since: Jun 7, 2022
updated on: Dec 5, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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certified since: Jun 7, 2022
updated on: Dec 5, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

6,031 verified reviews in the last 12 months

28,569 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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(115)
 Verified review
Oct 19, 2022
My order was not delivered to me, wich might not be their problem, but when I tried to get some information, they just ignore you! I had to wait 4 days to get an answer on my mail ! My parts were delivered back to them by the courier service, so I asked to send it again. We are now 2 weeks further and I'm stil waiting......!
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Answer by bike-discount.de/en
Oct 20, 2022
Dear customer, please excuse our delay in processing your request. First of all, there were problems with the delivery in Belgium by DPD. Unfortunately, the package came back to us. We have then arranged a reshipment with DHL and your arrangement. However, this actually took 4 days in our house. This is not good and but also not usual. We hereby apologize again and would be happy to welcome you again as a customer. By the way: the shipment from DHL will be delivered to you today. The parcel is in the delivery vehicle.
 Verified review
Oct 10, 2022 
Nowhere on the basket page or payment dose it say taxes etc are due in uk and extra. Prices on website are including 19% tax. When googled bike discount uk it looks like you are a registered co in UK so no exta cost. If you want UK customers you need to sort this out like other EU shops have
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Answer by bike-discount.de/en
Oct 12, 2022
In our web store, the important information for a delivery outside the EU is stated accurately and transparently. Since the Brexit we have created an extra info page with all the information. Since the Brexit also import taxes must be made in the UK. It differs there nothing from other countries
 Verified review
Oct 25, 2022
They are using a shiping company known for not even trying to deliver, and in my case, they told me that "someone" ordered to return the item. Bikediscount told me they did not cancell the order, and neither I did. A nightmare, and still no solution in sight
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Answer by bike-discount.de/en
Oct 25, 2022
Dear customer, DPD has tried to deliver your parcel twice. Without success. Our experience with DPD in Spain is very good. Therefore, we offer both transport companies to our customers. It is therefore the free choice of the customer with whom he wants to be delivered. Why you then (in your opinion) chose DPD instead of DHL for shipping is not entirely comprehensible to us. In any case, we will receive the package back tomorrow (according to the tracking system). As soon as we have booked the goods back, you will receive your money back immediately
 Verified review
Oct 25, 2022
no good to use if you are from countries that they don't support with a shipping label for returns. online shopping is a risk but some companies support the customer, but this makes it too risky to buy certain items.
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Answer by bike-discount.de/en
Oct 25, 2022
In our general terms and conditions and in the shipping conditions, we provide information on when we assume the costs of the return shipment. In the case of complaints, of course, always.
 Verified review
Oct 27, 2022
In their terms and conditions it states they pay for returns. They insisted that I pay so I did. Then they send me a pre paid stamp??? Awful service
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Answer by bike-discount.de/en
Oct 28, 2022
Dear customer, you are referring to our terms and conditions which were valid more than two years ago. That is, the time before Brexit. Of course, only the current terms and conditions apply. For our British customers, we have even set up an extra page with many shipping and return conditions and much more information. In principle, we refund the return shipping costs from the UK for justified complaints.
 Verified review
Oct 27, 2022
I ordered a shock for my bike and they shipped it to the wrong address. I contacted them and they told me there was nothing that could be done.
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Answer by bike-discount.de/en
Oct 28, 2022
Clarification: The customer provided the address himself and it was verified by PayPal. After the package had already been handed over to DHL, the customer contacted us with the request that we should use a completely different address. 1. this was not possible because the parcel was already on its way. And 2. for insurance reasons, we are not allowed to change delivery addresses that we have received from PayPal !!!! There is no error on our part here. Dear customer, you will have to make an effort to pick up the parcel at the place you have indicated. Alternatively, you can also contact your national postal company.
 Verified review
Oct 6, 2022
Parcel was not delivered at time. Investigation was initiated but still no answer and no action. Will never use dpd delivery
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Answer by bike-discount.de/en
Oct 8, 2022
The package is ordered on 15.09.22. We have handed over to the service provider on 16.09.22. We would like to apologize for the problems with the delivery. We are working on a quick solution.
 Verified review
Nov 2, 2022
Payd and recieved nothing ! Send them a mail to solved the probleme but no respons at all ! Scammers first classe !
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Answer by bike-discount.de/en
Nov 3, 2022
According to DHL, your package was delivered on 10/22. If you claim that you have not received the package, we will initiate an investigation with DHL. By the way: we have been successful in this business for about 30 years ... as a "first class scammers", as you title us here, we would certainly not have managed that. We will do our best to solve your problem as well.
 Verified review
Nov 1, 2022
I have not received the package for three weeks. The reasons are murky.. I can't judge anything but negatively.
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Answer by bike-discount.de/en
Nov 2, 2022
Sorry, your package is delayed on the way. We are monitoring the situation and will find a solution. At the same time we will inform you by mail. We ask for a little patience.
 Verified review
Nov 2, 2022
My order never got to me and when I reached to help service they did not help me so for now I am not very happy
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Answer by bike-discount.de/en
Nov 2, 2022
Dear customer, your package is currently still at customs. This has also been communicated to you. The following is a current excerpt from the DHL page: "Due to the currently very limited transport capacities available, we would like to point out that transit times of 20 days and more must be expected." Therefore, we still ask for a little patience. We are monitoring this situation.
 Verified review
Oct 8, 2022
took a very long time for delivery (bought the item elsewhere in the mean time)
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Answer by bike-discount.de/en
Oct 12, 2022
Please excuse this shipping delay by DHL. We have handed over the finished package to DHL on the same day of your order. Unfortunately, DHL then needed 9 days for delivery in Belgium. However, we would also like to note that this is a rare case. Our business partner DHL is usually also very fast.
 Verified review
Oct 15, 2022
I had a reclamation after buy, send an e mail and there was no answer.
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Answer by bike-discount.de/en
Oct 17, 2022
We apologise for the delay in contacting you.
 Verified review
Oct 26, 2022
My order is not delivered yet, i waiting more than a mond
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Answer by bike-discount.de/en
Oct 26, 2022
We sincerely apologise. The shipment got lost at DHL. We have prepared a replacement for you.
 Verified review
Oct 19, 2022
My delivery is more than a month is on the way…
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Answer by bike-discount.de/en
Oct 20, 2022
Delivery times to Israel can take up to 22 working days. But something seems to be wrong with your two parcels. They are stuck in Frankfurt. A member of staff will contact you today to help you.
 Verified review
Oct 5, 2022
Very long delivery outside of Germany.
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Answer by bike-discount.de/en
Oct 5, 2022
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".
 Verified review
Oct 31, 2022
Zeer slechte verzend methode
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Answer by bike-discount.de/en
Oct 31, 2022
Verzending geleverd 2 dagen na ontvangst van de bestelling in Nederland !!!! Als u ons iets wilt vertellen, kunt u dat doen via "reklamation@bike-discount.de".
 Verified review
Oct 25, 2022
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Answer by bike-discount.de/en
Oct 26, 2022
In the case of incorrect deliveries or justified complaints, we will bear the return costs. You will find this information in several places in our online shop.
 Verified review
Oct 24, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Ordered on 3.10.22. Delivered to DHL on 4.10.22. Delivered in Bulgaria on 10.10.22. If there is anything wrong with your shipment, please feel free to contact "reklamation@bike-discount.de".
 Verified review
Oct 23, 2022
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Answer by bike-discount.de/en
Oct 24, 2022
Sun, 2.10.22 ordered. 4.10.22 shipped and Fri, 7.10.22 delivery in Romania. That is 5 working days of transport. Is there anything else you are dissatisfied with? Then please let us know: "reklamation@bike-discount.de".
 Verified review
Oct 7, 2022
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