bike-discount.de/enReviews

: 28,670Excellent

4.78

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certified since: Jun 7, 2022
updated on: Dec 7, 2022
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certified since: Jun 7, 2022
updated on: Dec 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

6,132 verified reviews in the last 12 months

28,670 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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(117)
 Verified review
Sep 29, 2022
customer service was terrible. took half a dozen emails just to get an answer regarding what shipping estimates are. Once that was finally answered, I had to ask, but never got a reply as to why the company chooses to save a couple dollars to send overseas with 20 day shipping instead of 2-3 day shipping....at least give the customer an option to pay that extra $2 to shave 2 weeks off delivery time. On top of all that, doesn't seem like my package went in the mail until 2 weeks after the order was placed based on shipment scans. Assuming my order ever gets here, I'll have had a new bike sitting in my apartment for over a month before I was able to make use of it while waiting for this order to arrive.
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Answer by bike-discount.de/en
Oct 4, 2022
1. the shipment was handed over by us to DHL one day after your order. 2. it is DHL standard transport and not express. But for Express you would have had to pay not 2,- Dollar but at least 100,- Dollar more. Also important. Overseas shipping is currently delayed due to Corona and the Ukraine war.
 Verified review
Sep 19, 2022
After almost 4 weeks, my bike is still not delivered. I've reached out to the customer service as the bike is still with DHL. They are not solving the issue together with DHL and they are not responding to to mail I've send them about it. If DHL lost the bike, I expect the Bike-discount sends a new bike and solve the issue with DHL afterwards. Also paying for a delivery service that does not deliver, is not ok. I'm awaiting Bike-discount to come with a proper solution to make me a happy client.
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 Verified review
Sep 20, 2022
Absolutely awful. Ordered some stuff to the UK. The website says "custom charges might apply"-- custom charges were applied (around 20% + charge for the service). I might be wrong but It seems the seller doesn't care about it at all. I haven't received anything to email. I had to call the custom to get a reference number to pay these charges. Of course, it took a lot of time. Poor reply from the seller -- several days.
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot state the exact customs duties in advance. This depends not only on the value of the goods, but also on the type of goods. Of course, this can vary quite a bit. Of course, the convenience is no longer the same after Brexit. As a rule, you will be informed of the charges by customs or the relevant national post office and not the other way round. We are sorry that this went so unhappily.
 Verified review
Sep 28, 2022
I have made a partial return for 2 of my orders, tracking from DHL says they are delivered almost 3 weeks ago. But no return yet, no email, that they received anything. I have written to the support. They still didn't even answer me except for the automatic response that it make take till 5 days (already more than a week passed after I have written this email)
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Answer by bike-discount.de/en
Sep 29, 2022
currently, unfortunately, there may be a delay, for which we apologize. Customer was refunded the returned items.
 Verified review
Sep 26, 2022
My experience with bike-discount was very negative! The item I ordered arrived broken, which created discomfort for me. In addition, I returned the item by average post paying 8EUR for than which I didn't receve back. So I lost time and money. Before sending items to your clients, you need to make sure that your products are in good order.
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 Verified review
Sep 30, 2022
Bike-Discount does NOT care about their customers!! When something is wrong, they just completely ignore you. Orders are only half delivered (but paid in full). I had it more than once unfortunately. Such complaints are completely ignored. Bit of advice: NEVER BUY ANYTHING AT THIS COMPANY
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 Verified review
Sep 14, 2022
Ordered some Shimano spare parts by the pictures in the online shop. Didn’t get all the parts in the pictures. The description was hard to understand and misleading. Customer support did not answer until I raised a claim via PayPal. “You got what you ordered” was their reply.
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Answer by bike-discount.de/en
Sep 16, 2022
Please excuse the inconvenience. Unfortunately, your item is a variant item that is correctly displayed on our homepage and was ordered by you as such. You are welcome to return the item for credit.
 Verified review
Sep 22, 2022
Good price terrible service. Wasn't dispatched in anything approaching the timeline indicated at purchase. No communication until chased then poor communication. Failed to cancel the order when requested and ultimately arrived about a month later and too late for intended use.
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Answer by bike-discount.de/en
Sep 22, 2022
?? Unfortunately, there is no contact by you in our system. What we can see is: 1.9.22 ordered and delivered in Dublin on 7.9.22.
 Verified review
Sep 20, 2022
Send me defective goods, does not pay for return and do they reply to mails and their phone number does not exist when I try to call them. They may be cheap but apparently you get no service at all and your out of luck if things doesn't turn out right. Avoid this shop !
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Answer by bike-discount.de/en
Sep 20, 2022
We cannot understand your comments. We have no contact in our system regarding possibly defective goods. So we can't take action without contact. Our telephone number is very much real and works fine. If you have a problem with the goods we delivered, please contact "reklamatio@bike-discount.de". This is the only way we can help you. If an item is defective, you will of course be reimbursed for the shipping costs.
 Verified review
Sep 26, 2022
It doesn’t matter how much you shop. When you have to return something you have to pay for the return shipment. If you live in a country next to Germany you probably don’t have to pay return. Bike-discount think that some customers are more important that others
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 Verified review
Sep 11, 2022
Most important bike part was missing from my order. Out of stock despite the fact that wed shop had it when I ordered. Customer service really takes at least 5 days to answear so it takes for ever to sort it. Still waiting...
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Answer by bike-discount.de/en
Sep 14, 2022
Unfortunately, in this case there was an unfortunate exception to the over sale, so that the item was briefly not available. We regret this and apologize for this. The customer has been informed about this in writing.
 Verified review
Sep 19, 2022
It’s hard to give any feedback because the bike I have ordered was never delivered… Perhaps change the shipping company . If they compensate me with sending another bike and a better one then I’ll give 5 stars …
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 Verified review
Oct 4, 2022
The wheels I bought were advertised as "tax free" but on arrival in the UK I was sent a bill for 19% value added tax + a £12 Clearence fee. Bike-discount have failed to even respond to my emails about this.
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Answer by bike-discount.de/en
Oct 4, 2022
Of course, the articles for countries outside the EU are specified and also calculated tax-free with us ! After Brexit customs duties and import taxes are self-evident. We refer to this circumstance very transparently on our site.
 Verified review
Sep 19, 2022
Still hasn’t arrived. Have spent £250 and havnt had an update since 7th September (2 weeks ago) Don’t be fooled by the low prices
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has actually been at the delivery depot since 7/9/22. Too bad you did not contact us. Then we could have helped you too. Our colleagues are now contacting DHL. Important current info: the shipment is waiting for payment of customs duties since 07.09.22. According to tracking, the customer has already been contacted twice by ParcelForce regarding this.
 Verified review
Sep 23, 2022
I paid a premium for delivery and after 21 days still do not have my order. First and last time I will buy from bike-discount!
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Answer by bike-discount.de/en
Sep 23, 2022
Transport in Portugal takes a little long through DHL. However, the shipment is also going to the Azores. We processed the order within one day and handed it over to DHL. One day before, there was an error in the transfer of your order. We apologised for this immediately. However, it is not correct that you paid an extra fee for shipping. It is a matter of the normal shipping costs.
 Verified review
Oct 6, 2022
Parcel was not delivered at time. Investigation was initiated but still no answer and no action. Will never use dpd delivery
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Answer by bike-discount.de/en
Oct 8, 2022
The package is ordered on 15.09.22. We have handed over to the service provider on 16.09.22. We would like to apologize for the problems with the delivery. We are working on a quick solution.
 Verified review
Sep 12, 2022
Erro do sistema por várias vezes , mesmo já depois de ter a morada certa, já paguei 2 vezes e nem as peças nem o refound
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Answer by bike-discount.de/en
Sep 14, 2022
pedimos desculpa pelo incómodo. No entanto, o cliente já foi informado várias vezes por escrito e verbalmente que seleccionou o país de entrega errado para a sua encomenda.
 Verified review
Sep 30, 2022
I order set of carbon wheels 3 weeks now and i still waiting. On e-mails doesn’t reply on phone calls same thing
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Answer by bike-discount.de/en
Oct 4, 2022
Thank you for your feedback. We are sorry that DHL took so long to deliver your shipment. In our case, the order was processed and handed over to DHL on the same day.
 Verified review
Sep 28, 2022 
I hate it when êople are asking how good they are doing before anything is done....
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Answer by bike-discount.de/en
Sep 29, 2022
Thank you for your feedback. Unfortunately, we cannot see any connection to your statement. The past email communication does not match your statement. The last order from you has been delivered within 3 days in Belgium.
 Verified review
Sep 22, 2022
Different prices when you look and when you buy stuff
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Answer by bike-discount.de/en
Sep 22, 2022
Yes. This can have different reasons. For example, different tax rates depending on the country of delivery. These are not errors, but rather tax law requirements of the respective countries. But there are also other reasons, about which you will be informed in our store at the appropriate places.