bike-discount.de/en

Reviews:

Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs. In the case of justified complaints, we will of course assume the full shipping costs, regardless of the country. We ask for your understanding!

Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and delivered to you in a timely manner. We are sorry that it is taking a little longer this time. We will take care of a solution as soon as possible. Thank you for your understanding.

Dear customer, thank you for your order and your review. I am sorry that we do not seem to be able to fully satisfy you. I have checked your details. We have replied to your enquiries by mail three times. We have asked you to send us meaningful pictures. You stated that you sent them to an e-mail address that is not assigned to our online shop. Unfortunately, we cannot retrieve this address. Unfortunately, we have not received any pictures from you so far, not even in our spam folder. There are no technical problems on our side, we process a lot of mail requests every day without any problems. We therefore kindly ask you again to send us photos of the defective item so that we can process your request. Alternatively, you would need to send the item to us for inspection. Thank you for your understanding.

Dear customer, thank you for the feedback. We apologize for the inconvenience. I have reviewed your case and could not find any error. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.

Dear customer, thank you for your order and your review. We are sorry that we do not seem to have been able to fully satisfy you with our service. I have checked your details: You had contacted our customer service, and they replied the same day, informing you that the bike you ordered was already being processed. To meet our high quality standards, we check every bike and prepare it carefully for shipment. I could see that the order has now been on its way to your country of delivery for several days and that a delivery date had already been advised by the shipping company for yesterday. The delivery was made within the delivery time stated by us on our website. We hope you enjoy the bike you ordered and are always happy to help if there is anything else we can do for you. Thank you for your patience and understanding.

Dear customer, thank you for your feedback. I have reviewed your case. The last orders have all been packed quickly and have been delivered to you in a timely manner. We are sorry that you do not seem to be completely satisfied. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.

Dear Customer, Thank you for your order and feedback. We are of course very sorry that you were not completely satisfied and we apologise for any inconvenience. Even we sometimes make mistakes. I have checked your information: unfortunately we could not meet all your requirements. We hope you will understand that proportionality must be maintained. We are always happy to serve our customers, so please remember that our staff appreciate respectful and courteous communication. We thank you for your understanding.

Since Brexit and the exit from the European customs zone, shipments to the UK have to be cleared and taxed. You will be notified by the delivery company about the payment of customs duties, unfortunately we have no influence on this. We thank you for the understanding.

Dear customer, thank you for the feedback. Due to the significant price differences in the various EU countries, we cannot treat every country equally when it comes to return shipping costs. In our webshop, we inform you transparently in several places about the assumption of return shipping costs.

Dear customer, thank you for your feedback. Unfortunately, we cannot find any communication in our system from you. If you have any problem with your ordered items, please contact us via our contact form or email. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your request. Something really went wrong. We apologize for that. You should receive your refund shortly. Thank you for your understanding.

Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. Is there anything we can do for you? Please feel free to contact us by email or by using our contact form. Thank you for your interest.

Dear customer, thank you for your order and your review. We are sorry for the inconvenience that occurred. I have reviewed your case, we are continuously in contact with you. Of course, we can understand that you are waiting for the ordered goods. However, we also kindly ask for your understanding that we have to wait for the response from logistics partner, and they need to have a few days to investigate and give us an answer. Therefore, we kindly ask you to be patient. Of course, we are available for you at any time. Thank you for your understanding.

Dear customer, thank you for your feedback. We regret the error that occurred with us and apologize. You have received a return label from us to return the item to us. Once the item is received by us, you will receive the item you requested. Of course, we can only do this if the item is still available from us. Otherwise, you will be refunded the amount in full, of course, so that you do not have to bear any loss. We kindly ask for your understanding.

Dear customer, thank you for your evaluation. I have reviewed your case. Your order was packed and handed over to our logistics partner on the same day. Unfortunately, there were apparently difficulties with the delivery. The tracking shows several unsuccessful delivery attempts. We had already contacted you to clarify the situation. The parcel is now on its way to a parcel shop at your delivery location, one of our service employees will contact you and provide you with the address details of the service point. Please feel free to contact us again if this is not successful. Thank you for your understanding.

Dear customer, I have checked your information. Of course, we are sorry that you are not completely satisfied. You had placed the wrong order yourself by mistake. Unfortunately, we could not stop it in time, because it was already in logistics. However, I was able to make sure that we can now offer you a solution. Please feel free to contact us at any time if there is anything else we can do for you.

Dear customer, thank you for your order and your review. I have reviewed your case. There really was a mistake on our side and we have to apologize. We have now refunded you the full amount and kindly ask for your understanding. You should be able to see the posting on your account within the next few days. If you have any further questions, please do not hesitate to contact us at any time.

Dear customer, thank you for your order and your review. I went through your case and looked at all the emails you exchanged with our customer service. Yes, you are correct, this delivery took a little longer than we stated and not everything was in order. This is not up to our standards and for that we apologize so much! But even though we are proud to be able to satisfy the vast majority of our customers as reflected by the many good reviews, even with us or with our logistics partner in individual cases something goes wrong. This is regrettable, but unfortunately not 100% avoidable. Our service staff was continuously friendly and committed in contact with you and did everything to offer you a good solution for the situation. Nevertheless, we are unfortunately unable to pursue every compensation request and sincerely ask for your understanding. Proportionality must be maintained here as well. And one more friendly note: our service staff is just as happy as our customers to receive friendly and appropriate communication. We thank you very much for your patience and understanding.

Dear customer, thank you for your feedback. I have reviewed your request. We are sorry that the bike did not meet your expectations. In fact, however, we already explicitly point out on our website in the item description that "Due to the COVID-19 pandemic and the resulting persistent disturbances in global supply chains, the illustrations and equipment information may differ from the actual bicycles. The manufacturer reserves the right to replace components with components of equal quality". You have contacted us and had the option to return the item to us free of charge and your money was refunded. We hope this has resolved the situation to your satisfaction. Thank you for your understanding.

Dear customer, thank you very much for your order and feedback. Although it is beyond our control, we are very sorry that there seems to have been a problem with the delivery. Unfortunately, our logistics partner is currently unable to tell us exactly where the package is. However, in some cases, packages may not have been scanned correctly in transit or upon delivery. In order to help you, we will need a declaration from you stating that you have not received the parcel. Unfortunately, despite several requests, you have not yet sent this to us. We need this so that we can claim the loss from the courier and arrange a replacement or refund, as we have informed you. Of course we are happy to help. Please send us the necessary documentation now so that we can continue to act on your behalf in this matter. Thank you very much for your understanding.