bike-discount.de/enReviews

: 28,670Excellent

4.78

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certified since: Jun 7, 2022
updated on: Dec 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
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certified since: Jun 7, 2022
updated on: Dec 7, 2022
bike-discount.de/en is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At bike-discount.de/en, you can use the guarantee from Trusted Shops and protect up to €20,000. Find out more

Reviews for bike-discount.de/en

6,132 verified reviews in the last 12 months

28,670 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


Jul 26, 2022 
I've been a customer for quite a while now. I've had some issues with not so good products, but the team has been great in reviewing the situation and doing their best to settle a good deal for both parties. Hope to deal with them again in the near future.
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the most relevant critical review


Jan 18, 2022
Ordered a really nice carbon handlebar, just to find out it's stuck at DHL, and customer service is not doing anything nor even considering to refund my order, they totally ghosted me and just stopped replying to my email after contacting them by both email and phone, they just give always the same answers and do nothing, really disappointed at my "first" real experience with this shop. Avoid!
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Reviews for bike-discount.de/en

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(117)
 Verified review
Sep 22, 2022
Returning items from Finland is not free of charge.
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Answer by bike-discount.de/en
Sep 22, 2022
The return of reclaimed goods is free of charge for the customer.
 Verified review
Sep 16, 2022
You should change the language. Please in german
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Answer by bike-discount.de/en
Sep 19, 2022
Freitag bestellt, Dienstag geliefert. In Deutsch.
 Verified review
Oct 5, 2022
Very long delivery outside of Germany.
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Answer by bike-discount.de/en
Oct 5, 2022
Thank you for your feedback. Deliveries to Israel can sometimes take a little longer (especially in the current crisis situation). There are also repeated delays in customs to this country, over which we have no control. We ask for your understanding in this regard. In your particular case, the shipment is still at customs. If the status does not change in the next few days, please contact us at "reklamation@bike-discount.de".
 Verified review
Sep 8, 2022
I did not get my order
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Answer by bike-discount.de/en
Sep 8, 2022
We are sorry that shipments to Kazakhstan may take a little longer at the moment. As our colleague already told you by mail, we ask you for a little patience. At the moment the shipment is obviously at customs. If in a few days there is no change in the parcel history, we will initiate an investigation with DHL and help you further. We ask for your understanding that we will not send another package now, as this will lead to the same result. Here only some patience helps in these times and shipments to certain regions.
 Verified review
Sep 19, 2022
my packet is lost.
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Answer by bike-discount.de/en
Sep 19, 2022
The shipment has been delivered to you on 8.9.22. If this is not the case, please contact us. This is the only way to help you !!! reklamation@bike-discount.de
 Verified review
Oct 7, 2022
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 Verified review
Oct 5, 2022
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Answer by bike-discount.de/en
Oct 5, 2022
unfortunately we cannot find any communication from you in our system. If you have a problem with our items please contact reklamation@bike-discount.de
 Verified review
Sep 26, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback. Unfortunately, we cannot understand the reaction.
 Verified review
Sep 25, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback. Unfortunately, we cannot understand the reaction.
 Verified review
Sep 24, 2022
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Answer by bike-discount.de/en
Sep 26, 2022
Thanks for the feedback. Unfortunately, we cannot understand the reaction.
 Verified review
Sep 22, 2022
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Answer by bike-discount.de/en
Sep 22, 2022
The customer wanted to return something because something was not right. We offered him a free parcel stamp. He misunderstood and now believed he had to pay for the return. We then pointed out to him again that this return is free of charge for him. Thank you for your review !
 Verified review
Sep 18, 2022
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Answer by bike-discount.de/en
Sep 19, 2022
Unfortunately, we cannot provide a free shipping label for Croatia. If it is complaints, we will refund the shipping cost.
 Verified review
Aug 9, 2022
I bought a pair of wheels on the 24th of June. as the photo shows, they sent me two rear wheels instead of a front and a rear wheel. I complained and returned one of the wheels. They sent me a back wheel again! I paid out of my pocket to return the wheels to bike-discount. I only received the value of the first shipment, after having already sent the second wheel to Germany and even then, only after much insistence. In short, the problem was only resolved on the 2nd of August, I was out of the country on vacation. The time between the wheel arriving at bike-discount and the re-sending of the correct wheel was very slow, despite the fact that I called to ask for it to be faster. I was treated very badly, even though the mistakes and mistakes were made by bike-discount. Buy here, never again
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Answer by bike-discount.de/en
Aug 11, 2022
due to a system error, the customer has received an incorrect impeller, we apologize for this. Error has been corrected. Customer has been refunded his shipping costs.
 Verified review
Sep 5, 2022
I have ordrede a CUBE bike plus accessoires. The bike was delivered accordingly to plan. However the other parts (including pedals for the bike) was not send in the same package. After 10 days I asked what happend with it - and had to wait several days for an answear. When I finally got the package - it was damaged and several components were missing. There where a note in the box from the transport company that the box where damaged and components was missing. Value of missing parts was +50€. Again after complaining I waited 8 days for an answear and they offered me a €20 vouncher. I can not recommend anyone to do business with them!
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Answer by bike-discount.de/en
Sep 5, 2022
The ordered bicycle was shipped by freight forwarder. The additionally ordered accessories did not fit into the bike box. We therefore sent them in an extra parcel by parcel service. Unfortunately, there was transport damage to this package. This is annoying and we are sorry. In consultation with you, we have refunded the accessories.
 Verified review
Aug 9, 2022
Very inflexible regarding correcting invoices. As a first buy, the system doesn't allow you to enter you VAT number (it should, you most open an account go to the submenu, so the process is not intuitive at all) , as I finished the order and realized this, I immediately requested it by email but instead of issuing a credit for that invoice and emiting a new correct invoice, their protocol is to ship back the item and reorder it again, very non effcient and non echo friendly .......
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 Verified review
Aug 11, 2022
I have asked several times about the box quantity. It took me a week to get a proper response. And, you were indifferent to the request for documents related to the FTA. If you cooperated, 5% duty was saved. Was is cumbersome and difficult? Very very very very disapointed.
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 Verified review
Aug 30, 2022
They are lying about product repair continuously, sending emails asking for patience, but not moving forward even after more than a month. Very disappointed.
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Answer by bike-discount.de/en
Sep 8, 2022
We regret that the complaint has taken a little longer. The customer was regularly informed about the current status. However, we also regret that we are called a liar here on this platform by the customer. Too bad!
 Verified review
Aug 23, 2022
After almost a month, the order did not arrive. Ordered a lot and this is an extraordinary event, but that is annoying me I can't do anything.
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Answer by bike-discount.de/en
Aug 30, 2022
the package was lost on the way to you, for this we apologize. We have written to you and have not received a reply. If you have any further questions, please contact us at reklamation@bike-discount.de.
 Verified review
Aug 12, 2022
the order from August 5, 2022 is still not here... today is Friday August 12, 2022, no information... all bad...
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Answer by bike-discount.de/en
Aug 12, 2022
Package was ordered on 05.08.22, we handed over to DPD on 08.08.22. Package is in delivery to Slovenia. Due to the current situation there are currently delays. We apologize for this.
 Verified review
Sep 6, 2022
the postage costs for returning or exchanging the product are paid from Finland
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Answer by bike-discount.de/en
Sep 6, 2022
Clarification: The shipping costs for returns due to justified complaints will of course be borne by us.