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Top positive review
Aug 16, 2023
Verified review
Very efficient and well packed.
The prices were also fair.
The only minus point is regarding the delivery time.
One day after this order, we bought some different products at a competitor (also German) and their products arrived 2 days earlier.
We also used the same transport company.
This wasn't that bad but comparing companies we would say that the competitor worked internally faster.
Despite it, we strongly recommend bike-discount.de!!
price of the bikes are good but no emails saying you have bought it and the waiting time to recieve it 20 to 26 days :-( bought an ebike there 11days again and havent heard anyhting yet (no email saying thanks for.... or we will ship your bike asap ......)
I wrote to support several times asking for a response on my new order. I needed advice on a product, whether it is suitable or not. My letters to me were ignored. I didn't get any answers.
You have a very nice store, but please respond to customers even if you don't know the answer or don't provide such a service as advice, although this is strange.
Thank you
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Answer by bike-discount.de/en
Jul 12, 2023
Dear customer, thank you for your order and your review.
We are sorry that you were not completely satisfied. I have checked your information and could see that our customer service has replied to you. Perhaps there was a technical error with further messages from you? Is there anything else we can do to help you? Please do not hesitate to contact us again. A tip: You are also welcome to contact us by phone.
Jul 3, 2023
Verified review
I have ordered and paid via PayPal my package and without any explanation my order was cancelled and refunded. Immediately I contacted customer support and asked for explanation. After a long wait i got poor response that your colleague just cancelled my package. The support was awful and i have to say that I expected better from a company like yours.
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Answer by bike-discount.de/en
Jul 4, 2023
Dear customer, thank you for your order and your review.
I have checked your details: indeed, I could see that the order was cancelled in the system. There may have been a technical irregularity during the payment process. Although we cannot always influence this, we are of course truly sorry for the inconvenience. We would kindly ask you to order again.
Thank you for your understanding.
Sep 1, 2023
Verified review
Dismal Shipping experience
Shipping has been dismal. I opted for DHL and paid extra to ensure on time delivery. My package from Germany to Portugal has been in transit for 20 days and is still not delivered. My enquiries with Bike Discount are responded many days after my queries, and are often vague. I doubt I will buy from BD again or recommend them as a reputable site.
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Answer by bike-discount.de/en
Sep 4, 2023
Dear customer, thank you for your feedback. Please accept my apologies for the delay. I can see that your order has been delivered to you in the meantime. Is there anything else we can do for you? You are welcome to contact us via our contact form or by e-mail. Thank you for your understanding.
Sep 23, 2023
Verified review
Failed to deliver the purchased items on the pretext that the address was not correct. I have ordered hundreds of items from other vendors and have never had any problems. Moreover, bike-discount.de charged the whole shipping charges and only returned the original amount. Extremely dissapointed with their approach to customers.
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Answer by bike-discount.de/en
Sep 25, 2023
Dear customer, thank you for the order and the review.
We are really sorry that our logistics partner had difficulties with the delivery. I checked your details and could see that we created the label appropriately according to the data you entered.
You have indeed been charged the return shipping cost by mistake, of course this is not correct! I have arranged for the immediate refund of the shipping cost, please accept our sincere apologies for this error.
Thank you for your understanding.
Aug 7, 2023
Verified review
Better stock management systems and processes…. I placed an order, it was accepted as the product was reflecting as available, a week later the order was cancelled due to the product not being available. My funds were transferred back to me. There was not enough time to order from another supplier as my trip to Europe was over.
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Answer by bike-discount.de/en
Aug 8, 2023
Dear customer, thank you for your order and your review. We are very sorry for the inconvenience caused. We are known for our excellent delivery performance. Unfortunately, however, it can also happen to us in rare individual cases that there was a stock error and an item is no longer available, although it was shown as available. We can understand that you do not find this satisfactory and would like to expressly apologise for this. Thank you for your understanding.
Dec 12, 2023
Verified review
VAT invoice missing
Bike itself was delivered on time in good condition. The problem is that I wanted to receive VAT invoice. I entered my European VAT number but the receipt I received doesn't include it. Even the customer support confirmed that they see the VAT number but refused to send VAT invoice. That costs me circa 2000 EUR!
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Answer by bike-discount.de/en
Dec 13, 2023
Thank you for your order and your review. We are really sorry for the inconvenience caused. I have checked your details: unfortunately, no VAT number was stored in our system during the ordering process, so this could not be taken into account. Please note that the invoice cannot be changed retrospectively. In order for the VAT number to be taken into account, it must already be entered when the order is placed. Thank you for your understanding.
Jul 3, 2023
Verified review
Ordered set of wheels.....arrived in…
Ordered set of wheels.....arrived in damaged box ..incorrect packaging of the item..marks on the wheel hubs....contacted Bike-discount....they said it was couriers problem...NO MORE EMAILS FROM Bike-discount after that point. EXTRAORDINARILY POOR CUSTOMER SERVICE.......NEVER AGAIN
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Answer by bike-discount.de/en
Jul 3, 2023
Estimado cliente, gracias por su pedido y su comentario. Lamentamos saber que el paquete sufrió daños durante el transporte. He visto que ha estado en contacto con nuestro servicio de atención al cliente, que le ha contestado varias veces y le ha ofrecido soluciones. Por supuesto, entendemos perfectamente su disgusto en este asunto, pero también le pedimos comprensión por nuestra parte. No trabajamos con una función de chat automática, es decir, respondemos muy rápidamente, pero no inmediatamente. Ofrecemos a nuestros clientes ayuda individual, incluso si algo no funciona perfectamente. Nuestros clientes lo aprecian. Le agradecemos su paciencia y comprensión.
Jun 7, 2023
Verified review
Problems getting packets to Finland with proper packet information. My house has a pin code which is not delivered and also phone number missi g.
Customer service not good either. Last time I cancelled few wrong items, but they sent them anyway and I cannot return them without paying.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your order and your review. We are sorry that you were not satisfied with the delivery by our logistics partner. Unfortunately, for technical reasons, it is no longer possible for us to cancel the order if it is already being processed in logistics. We kindly ask for your understanding.
Oct 10, 2023
Verified review
After almost three weeks of buying the items I'm still waiting for them to be delivered to me. DHL Parcel cannot tell when they will deliver my order. They only told me to write you to complain if I wanted! Terrible, terrible service! Can you please solve the problem? Thank you. Nuno
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Answer by bike-discount.de/en
Oct 11, 2023
Dear customer, thank you for your order and your review. We are really sorry that there seems to be some inconvenience with the delivery. I have checked your details: We have already handed over your order to our logistics partner the next day. According to the tracking, the parcel has also arrived in your delivery country, but unfortunately has not yet been delivered. You contacted our customer service yesterday, and we have already replied to you. Of course, we will help you further. We have now initiated an investigation with the logistics partner. We will get back to you shortly with an answer. In the meantime, you can reach us at any time. Thank you for your patience and understanding.
Sep 10, 2023
Verified review
Improve your return policy. Return label should be included as most shops offer. Horrible that I should pay for my own return! Pay as much for a return shipping as the item cost, so there was no point of returning. So money down the drain.
Wont return as a customer unfortunately.
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Answer by bike-discount.de/en
Sep 11, 2023
Dear customer,
thank you very much for your order and for your review.
We are glad that you can benefit from our fair prices and our wide range of products. Unfortunately, in order to continue to guarantee you the best possible prices, we cannot offer free returns for all countries. However, we regularly review the options and assure you that we offer fair conditions to our customers. Our return conditions for your delivery country can be viewed transparently on our website at any time prior to purchase. We therefore appreciate your understanding for our procedure.
Dec 17, 2023
Verified review
Once I ordered here Fox 36 Performance fork. But I recieved Fox 36 Rhythm fork that is worse than I ordered.
Bike-Discount refused to refund the difference in price.
And we did find no solution for now.
I think Bike-Discount is not very good shop. They don't look what they send
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Answer by bike-discount.de/en
Dec 22, 2023
Dear customer, thank you for your feedback. I have checked your request. Unfortunately, we have indeed made a mistake, for which we apologize. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding.
May 28, 2023
Verified review
Delivery has been stuck in DHL parcel center Germany for soon 3 weeks. NO support from DHL why delivery not sent. Alternativt contacting seller the informera the will stsrt an investigation, though NO answer yet one week after I asked them to help. No delivery, poor support.
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Answer by bike-discount.de/en
May 30, 2023
Dear Customer,
Thank you very much for your review. I have reviewed your case. Your order is on its way and is being processed for onward shipment. Please note that delivery to your country may take a little more time. Unfortunately, we have no direct influence on this. You have contacted our customer service, and we have already replied to you. In parallel, we have commissioned an investigation with the logistics partner and will get back to you as soon as we have an answer. In the meantime, we are always available for further questions. We thank you for your patience and understanding.
Nov 20, 2023
Verified review
No delivery yet even after 3 weeks. Almost 21 days now and package still not delivered. Shipping services could be improved and tracked for customer to know the status. DHL site doesn’t say anything expect “ready for air freight” for last 2 weeks.
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Answer by bike-discount.de/en
Nov 20, 2023
Dear customer, thank you for your order and feedback.
We are sorry that your order has not yet been received. I have checked your details. We have processed your order very quickly and handed it over to our logistics partner within one day. You are ordering from a distant country that requires customs clearance. Unfortunately this can take longer and we have no direct control over this. I see that you have already contacted our customer service department. We will do our best to help you and have already started an enquiry with our logistics partner. However, we are confident that you will still receive your order. We are always available to answer any questions you may have. Thank you for your patience and understanding.
Jul 16, 2023
Verified review
The cancelled my order for no apparent reason. When asked they said my address was incorrect. I fixed it but still no help. Not the first time that this site has let me down. Since covid hit they're become super rubbish. Used to be my go to site
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Answer by bike-discount.de/en
Jul 17, 2023
Dear customer, thank you for your order and your review. We are sorry for the inconvenience. I have checked your information to find the error. We will be happy to explain again what the problem was. In order for us to process your order, we need a valid billing address (even if the shipping address should be different). In the billing address you provided, the postal code does not match with the country information. Since this data must be inserted by you, we are not authorized to change it on our part. This is not permitted by the payment provider through which the data is then transmitted. Therefore, please make sure that the billing address is always complete and correct, so that the order can be executed. We appreciate your understanding.
Aug 28, 2023
Verified review
The item i ordered showed signs of previous use. I was offered a credit of €10, which didn’t even cover the postage cost. In my view the credit didn’t make up for the fact I received a used part. In future i will look elsewhere for my items.
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Answer by bike-discount.de/en
Aug 28, 2023
Dear customer, thank you for your feedback. We are of course sorry that you were not satisfied with a product and therefore had to complain about it. Corresponding difference amounts have already been refunded to you. Is there anything else we can do for you? Please feel free to contact us.
Oct 13, 2023
Verified review
The KCNC 9-52T cassette was flimsy. I bent the 52cog on my first pedal stroke on my first climb. Looking closer at it, the aluminum supports were so thin. It was really a bad product and it reflects poorly that they would try to sell it.
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Answer by bike-discount.de/en
Oct 16, 2023
Dear customer, thank you for your order and feedback. We are sorry that the product you ordered was not suitable for you.
We offer a wide range of products from reputable manufacturers. Unfortunately, the requirements for an item are individual and depend on the application. Perhaps another item would better suit your needs?
We would be happy to advise you, we are always at your service.
Jun 11, 2023
Verified review
Logistics was poor. Finnish Posti changed the delivery Location and basically didn’t inform at all about that. That is the reason why I was not able to collect My order on time, and now it is on way back to Germany. Not happy at all.
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Answer by bike-discount.de/en
Jun 12, 2023
Dear customer, thank you for your feedback. We are sorry that there appear to have been difficulties with the delivery by our logistics partner. Can we help you? Please feel free to contact us via our contact form.
Aug 19, 2023
Verified review
Faulty products
Ordered 2 headsets for my bikes. But after installing them i noticed there is a manufacturing problem, leaving a gap between the bearing race and top cap. I have contacted bike-discount but they have been anything but helpful.
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Answer by bike-discount.de/en
Aug 21, 2023
Dear customer, thank you for the feedback. We apologize for the inconvenience. We are constantly working to improve our services. Is there anything else we can do for you? Feel free to contact us by email or by using our contact form. Thank you very much.
Dec 11, 2023
Verified review
No delivery date
I dont think this is link to the website itself, but more with the delivery company. Yet i've ordered a bike and i am still waiting for information on a possible delivery date almost 1 month after ordering.
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Answer by bike-discount.de/en
Dec 12, 2023
Dear customer, thank you for your feedback. I have reviewed your case. We would like to apologize for the delay. We will contact you again to ensure that you receive the correct solution. Thank you for your understanding and patience.
Nov 6, 2023
Verified review
I have almost a month and I didn't received my order. I wrote to support, they said i need to be more patient, after a week I wrote again, they said "yeah, there is a problem", no further updates after that.
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Answer by bike-discount.de/en
Nov 8, 2023
Dear customer, thank you for your order and your review. We are sorry that the transportation of your parcel by our logistics partner is taking a little longer. I have checked your details: You are already in contact with our customer service, and we have assured you that you can contact us again at any time. As a precautionary measure, we have initiated an investigation with our logistics partner. However, you are ordering from a distant country and according to the shipment tracking, the parcel is still on its regular route and is still being processed and transported. Please feel free to contact us at any time if you require further information.
If you need the link to the shipment again, please let us know. The parcel has now been processed by DHL in Germany and is already on its way to your country of delivery. We would like to assure you that we will of course help you further. However, we assume that you will still receive the parcel as normal, in individual cases the logistics partner to a more distant country unfortunately takes a little longer. Thank you for your patience and understanding.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
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